Title: Plugin doesn’t work Last modified: July 22, 2020 --- # Plugin doesn’t work * [myriemz](https://wordpress.org/support/users/myriemz/) * (@myriemz) * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-279/) * I downloaded the plugin and it doesn’t seem to work.. - This topic was modified 5 years, 10 months ago by [myriemz](https://wordpress.org/support/users/myriemz/). Viewing 10 replies - 1 through 10 (of 10 total) * [ausyed](https://wordpress.org/support/users/ausyed/) * (@ausyed) * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-279/#post-13165769) * Hello myriemz, * I am really sorry for the inconvenience! We have never received this issue from any of our customer, are you following the steps to create the Popup mentioned in the link below? * [https://divimode.com/divi-popup/](https://divimode.com/divi-popup/) * Please get back to me, in case of any query. * Regards, Syed from divimode.com * [ausyed](https://wordpress.org/support/users/ausyed/) * (@ausyed) * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-279/#post-13165791) * Hello myriemz (@myriemz) * I am really sorry for all the inconvenience caused! We have not received any complain of the Popup not working. Are you using the right steps to create the Popup mentioned in the link below? * [https://divimode.com/divi-popup/](https://divimode.com/divi-popup/) * Feel free to get back to me, in case of any query. * Regards, Syed from divimode.com * [b2dev](https://wordpress.org/support/users/b2dev/) * (@b2dev) * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-279/#post-13218010) * Hi, * I met the same problem here and I follow all the steps you indicate Ausyed. * Popup tab does not appear at all! * thanks for your time. * regards, * E. * Thread Starter [myriemz](https://wordpress.org/support/users/myriemz/) * (@myriemz) * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-279/#post-13219453) * Hello Syed, * I’ve followed the instructions but it’s still not working 🙁 * Help please ! 🙂 - This reply was modified 5 years, 10 months ago by [myriemz](https://wordpress.org/support/users/myriemz/). * [ausyed](https://wordpress.org/support/users/ausyed/) * (@ausyed) * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-279/#post-13225982) * Hello [@myriemz](https://wordpress.org/support/users/myriemz/), * I am sorry for all the inconvenience you faced with our Plugin. Could you add some more details on that issue? * – What is the URL of the website? – What browser and operating system do you use? – Where do I need to click to see the Popup? * Feel free to ping me in Live Chat, I’m usually available between 2 pm – 6 pm UTC. * Regards, Syed * [marcosom](https://wordpress.org/support/users/marcosom/) * (@marcosom) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-279/#post-13280264) * Hi Syed, * I’ve the same problem. * I just install the plugin, activate and open up visual builder and try to edit a Section but I and can’t see new «Popup» tab in the Section Settings. * The web runs on wp 5.4.2 and last Divi version. * Any idea? Regards Marco * [marcosom](https://wordpress.org/support/users/marcosom/) * (@marcosom) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-279/#post-13280279) * …. I use firefox like browser * [ausyed](https://wordpress.org/support/users/ausyed/) * (@ausyed) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-279/#post-13287783) * Hello [@marcosom](https://wordpress.org/support/users/marcosom/), * Can you please share the screen captures as of how you are setting that up? I am sure, we are missing a step here. Also, please share the website URL. * Regards, Syed * [marcosom](https://wordpress.org/support/users/marcosom/) * (@marcosom) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-279/#post-13288839) * Hi Syed, thank you for support. It seems to be solved. I’m trying to understand if it was my mistake, I thought you could make a popup in a module, and from what I see it has to be in a section. In any case I will install the plugin on another website and re-check. As I see the popup it’s only available for section, can’t use it in a module? (see [https://atrexplocanteras.es/productos/](https://atrexplocanteras.es/productos/) I want a popup button for any kind of products) Regards * [ausyed](https://wordpress.org/support/users/ausyed/) * (@ausyed) * [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-279/#post-13293442) * Hello [@marcosom](https://wordpress.org/support/users/marcosom/) 🙂 * Glad, it has started working! Yes, you can only work on the section to make it a Popup and it is not for Module. Whenever, you use it in module, it will stop functioning. * Regards, Syed Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Plugin doesn’t work’ is closed to new replies. * ![](https://ps.w.org/popups-for-divi/assets/icon-256x256.jpg?rev=2553226) * [Popups for Divi](https://wordpress.org/plugins/popups-for-divi/) * [Frequently Asked Questions](https://wordpress.org/plugins/popups-for-divi/#faq) * [Support Threads](https://wordpress.org/support/plugin/popups-for-divi/) * [Active Topics](https://wordpress.org/support/plugin/popups-for-divi/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/popups-for-divi/unresolved/) * [Reviews](https://wordpress.org/support/plugin/popups-for-divi/reviews/) * 10 replies * 4 participants * Last reply from: [ausyed](https://wordpress.org/support/users/ausyed/) * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-279/#post-13293442) * Status: not resolved