Title: plugin doesn’t work
Last modified: February 25, 2021

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# plugin doesn’t work

 *  [pascalode](https://wordpress.org/support/users/pascalode/)
 * (@pascalode)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-298/)
 * Hi there,
    I’ve installed “WooCommerce DYMO Print” and “Dymo connect” on the 
   PC. The plugin have seen the dymo printer once when I’ve tryed to print an order
   label. Now the plugin doesn’t see the dymo printer anymore. The debug log is 
   empty.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [PEP](https://wordpress.org/support/users/pepbc/)
 * (@pepbc)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-298/#post-14133198)
 * Hello pascalode,
 * Please make sure Dymo Connect Web Service is actually running and the port used
   by the Web Service wasn’t changed or blocked by a firewall.
 * Best regards,
    Marco
 *  Thread Starter [pascalode](https://wordpress.org/support/users/pascalode/)
 * (@pascalode)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-298/#post-14133686)
 * Hi Marco,
    Dymo Connect Web Servic is running, firewall is off… How can I see
   or setup the port used by Dymo Connect Web Service ?
 * Best regards
    Pascal
 *  Plugin Contributor [PEP](https://wordpress.org/support/users/pepbc/)
 * (@pepbc)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-298/#post-14166249)
 * Hello Pascal,
 * Assuming you are using Windows. You should be able to find it in the notification
   tray in the taskbar.
 * Best regards,
    Marco
 *  Thread Starter [pascalode](https://wordpress.org/support/users/pascalode/)
 * (@pascalode)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-298/#post-14167074)
 * Hi Marco,
 * Thanks for the tip. Dymo Connect Web Service is running and nothing change even
   if the firewall is off. DYMO Print don’t see the printer. The debug log is empty.
 *  [louisewedderburn](https://wordpress.org/support/users/louisewedderburn/)
 * (@louisewedderburn)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-298/#post-14191503)
 * Dymo label is printing blank labels on woocommerce. Looking at the forums they
   say to uninstall windows 10 KB5000802 update which I did and then the labels 
   print again. unfortunately it keeps getting installed so I would have to keep
   uninstalling it everyday in order to get Dymo label printer to work on woocommerce.
   It works fine on Etsy so it is only a woocommerce issue. Any suggestions how 
   too cure the issue?
    -  This reply was modified 5 years, 2 months ago by [louisewedderburn](https://wordpress.org/support/users/louisewedderburn/).

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘plugin doesn’t work’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/woocommerce-dymo-print_8795a0.svg)
 * [WooCommerce DYMO Print](https://wordpress.org/plugins/woocommerce-dymo-print/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-dymo-print/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-dymo-print/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-dymo-print/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-dymo-print/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-dymo-print/reviews/)

 * 5 replies
 * 3 participants
 * Last reply from: [louisewedderburn](https://wordpress.org/support/users/louisewedderburn/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-298/#post-14191503)
 * Status: not resolved