Title: Plugin doesn’t work Last modified: August 10, 2021 --- # Plugin doesn’t work * Resolved [jmat75](https://wordpress.org/support/users/jmat75/) * (@jmat75) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-314/) * Hi there, * I try to test your plugin, but it seems it doesn’t work for us. I left my email in the form but I still haven’t received anything. I cleaned the cache but nothing. * Here are our settings via these links : * [https://www.awesomescreenshot.com/image/11788236?key=8f51173162891e05f1c89dce0a13727d](https://www.awesomescreenshot.com/image/11788236?key=8f51173162891e05f1c89dce0a13727d) * [https://www.awesomescreenshot.com/image/11788455?key=09acf30457ec56d61ba14d0cce240262](https://www.awesomescreenshot.com/image/11788455?key=09acf30457ec56d61ba14d0cce240262) * How can we solve this issue ? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-doesnt-work-314%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 11 replies - 1 through 11 (of 11 total) * Plugin Support [CartFlows Team](https://wordpress.org/support/users/cartflows/) * (@cartflows) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-314/#post-14755505) * Hello [@jmat75](https://wordpress.org/support/users/jmat75/), * Thank you for reaching out to us. * We checked the screenshots you shared with us, and it seems that you have disabled the tracking for the admin. Are you trying to left the cart with logged-in as admin? If yes, then it will not work. * Also, make sure that there is no console error on the checkout page. * Can you please let me know if you have disabled the WP-Cron on your site? If yes, then please refer to the below docs. * #Plugin not capturing the abandoned carts – [https://cartflows.com/docs/abandoned-orders-not-capturing/](https://cartflows.com/docs/abandoned-orders-not-capturing/) * #Plugin not sending the emails – [https://cartflows.com/docs/recovery-emails-not-sending/](https://cartflows.com/docs/recovery-emails-not-sending/) * Let us know how it goes. * Thread Starter [jmat75](https://wordpress.org/support/users/jmat75/) * (@jmat75) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-314/#post-14756429) * Hello, * 1) I was not connected, I was in incognito and No I didn’t have any errors on my console. Here is the dashboard, I want to know what the hours are in this first screenshot : [https://www.awesomescreenshot.com/image/11825406?key=25ff7ca1c22b38392972f12af043bb13](https://www.awesomescreenshot.com/image/11825406?key=25ff7ca1c22b38392972f12af043bb13) * You can see that in the second screenshot it says that the email has been sent or I have checked everywhere but nothing. [https://www.awesomescreenshot.com/image/11826145?key=5fef55e65098c0583f04ca3cdbcc9025](https://www.awesomescreenshot.com/image/11826145?key=5fef55e65098c0583f04ca3cdbcc9025) * 2)Sorry, I’m not expert of WordPress. Regarding the cron where should I check? Wp-config ? Or CPanel, by the way on the Cpanel, I have no current Cron jobs. * 3) Here are our SMTP settings : [https://www.awesomescreenshot.com/image/11824856?key=b876e409edb27c790cc19d39cc489ff7](https://www.awesomescreenshot.com/image/11824856?key=b876e409edb27c790cc19d39cc489ff7) * Thank you * Plugin Support [CartFlows Team](https://wordpress.org/support/users/cartflows/) * (@cartflows) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-314/#post-14759543) * Hello [@jmat75](https://wordpress.org/support/users/jmat75/), * If you can see the abandoned carts, then there is no issue with cron. If there was an issue with cron, then the plugin can’t capture the abandoned carts. On your site, cron is working fine. * Regarding the emails, can you please check if you are receiving the test email from a plugin? For example, you can send the test email from the SMTP plugin or our plugin too. * If you haven’t received the test email, then please check the SMTP configuration once. * Let us know how it goes. * Thread Starter [jmat75](https://wordpress.org/support/users/jmat75/) * (@jmat75) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-314/#post-14761288) * Hello, * So I followed your advice, I carried out several tests but I did not receive anything (I checked for spam etc). I used my professional and personal email ( gmail), I try with other mail but nothing. I did it this way (see in the screenshot). * [https://www.awesomescreenshot.com/image/11891987?key=fedd74e5036407a47b870c3b1454d781](https://www.awesomescreenshot.com/image/11891987?key=fedd74e5036407a47b870c3b1454d781) * Best, * Plugin Support [CartFlows Team](https://wordpress.org/support/users/cartflows/) * (@cartflows) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-314/#post-14763533) * Hello [@jmat75](https://wordpress.org/support/users/jmat75/), * If you haven’t received the test email, then your SMTP is not configured correctly. * Can you please follow the steps mention in the below doc to configure the SMTP on your site? Here are the docs: WP SMTP configuration doc: [https://wpmailsmtp.com/docs/how-to-set-up-the-gmail-mailer-in-wp-mail-smtp/ ](https://wpmailsmtp.com/docs/how-to-set-up-the-gmail-mailer-in-wp-mail-smtp/) * Please let me know how it goes. * Thread Starter [jmat75](https://wordpress.org/support/users/jmat75/) * (@jmat75) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-314/#post-14764742) * Hello, * I redid a test with the SMTP, I received several test mail on my professional account (including gmail) (see screenshot). AND I received it. I also redid a mail sending test with your plugin but I only received on my pro account and not on gmail. (see the 3rd email in the screenshot) * Screenshot : [https://www.awesomescreenshot.com/image/11942737?key=a372c834b98f618aa0a9cf40a1eb49e0](https://www.awesomescreenshot.com/image/11942737?key=a372c834b98f618aa0a9cf40a1eb49e0) * So according to you, it could be that I have a bad configuration on SMTP? * Because before we had the same configuration, and the basket raises were working properly. But for a few months now, we could see that it no longer worked. * Thank you - This reply was modified 4 years, 9 months ago by [jmat75](https://wordpress.org/support/users/jmat75/). - This reply was modified 4 years, 9 months ago by [jmat75](https://wordpress.org/support/users/jmat75/). - This reply was modified 4 years, 9 months ago by [jmat75](https://wordpress.org/support/users/jmat75/). * Plugin Support [CartFlows Team](https://wordpress.org/support/users/cartflows/) * (@cartflows) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-314/#post-14770264) * Hello [@jmat75](https://wordpress.org/support/users/jmat75/), * Can you please check if there is any error in the SMTP email log? * If you still facing the same issue then you can contact our developers by submitting the contact form on our website. For more info: [https://wordpress.org/support/topic/read-this-first-42/](https://wordpress.org/support/topic/read-this-first-42/) * Looking forward to hearing from you. * Thread Starter [jmat75](https://wordpress.org/support/users/jmat75/) * (@jmat75) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-314/#post-14775432) * Hi * Where can I check this the SMTP email log? * Thanks * Plugin Support [CartFlows Team](https://wordpress.org/support/users/cartflows/) * (@cartflows) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-314/#post-14778355) * Hello [@jmat75](https://wordpress.org/support/users/jmat75/), * You can find the email log in the SMTP plugin itself. * Can you please try to abandon the cart with another email address? As if you are trying to abandon the cart with the email which is already abandoned then you will not receive the email. * Let us know how it goes. * Thread Starter [jmat75](https://wordpress.org/support/users/jmat75/) * (@jmat75) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-314/#post-14780598) * Hello, * I performed two tests with a Hotmail and Gmail account. It turns out that I received a cart abandonment email for the first one but not for gmail * Regarding SMTP, I have received my test emails. * Plugin Support [CartFlows Team](https://wordpress.org/support/users/cartflows/) * (@cartflows) * [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-314/#post-14786660) * Hello [@jmat75](https://wordpress.org/support/users/jmat75/), * If you are receiving the email, then it seems that the plugin is working fine. * While testing the abandoned carts makes sure that you are using different session for each email address. If you used the same session, it will overwrite the previous one & will not send the email. * Hope it helps. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Plugin doesn’t work’ is closed to new replies. * ![](https://ps.w.org/woo-cart-abandonment-recovery/assets/icon-256x256.gif?rev =3370405) * [Cart Abandonment Recovery for WooCommerce – Recover Lost Sales with Automated Emails](https://wordpress.org/plugins/woo-cart-abandonment-recovery/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-cart-abandonment-recovery/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-cart-abandonment-recovery/) * [Active Topics](https://wordpress.org/support/plugin/woo-cart-abandonment-recovery/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-cart-abandonment-recovery/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-cart-abandonment-recovery/reviews/) * 11 replies * 2 participants * Last reply from: [CartFlows Team](https://wordpress.org/support/users/cartflows/) * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-314/#post-14786660) * Status: resolved