Title: plugin doesnt work
Last modified: December 17, 2021

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# plugin doesnt work

 *  Resolved [nachojeria](https://wordpress.org/support/users/nachojeria/)
 * (@nachojeria)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-325/)
 * Hi, i downloaded the plugin but it doesnt work, will leave you a video so you
   can see whats going on. Best regards.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-doesnt-work-325%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [Steve](https://wordpress.org/support/users/skyvergesteve/)
 * (@skyvergesteve)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-325/#post-15174491)
 * Hey [@nachojeria](https://wordpress.org/support/users/nachojeria/)
 * Thanks for contacting us about Extra Product Sorting Options. Happy to help 🙂
 * If you publish one of the sorting options from the options, does it have the 
   same issue when sorting on the site directly?
 * I do see that there is a filter in place, which may be conflicting somehow. Would
   it be possible to briefly deactivate the filter option and test the sorting options?
 * Cheers,
 * Steve
    SkyVerge
 *  Thread Starter [nachojeria](https://wordpress.org/support/users/nachojeria/)
 * (@nachojeria)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-325/#post-15174571)
 * Hi Steve, i published it (with A-Z order and Available Stock) and it didn’t work
   like trying it in the web on incognite mode. I did the filter of woocomerce to
   be the default and didn’t work.
 * Best regards!
 *  Plugin Support [Steve](https://wordpress.org/support/users/skyvergesteve/)
 * (@skyvergesteve)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-325/#post-15181082)
 * Hey [@nachojeria](https://wordpress.org/support/users/nachojeria/)
 * Thanks for giving that a try!
 * It might be that a conflict is responsible for this issue, so I’d like to try
   to rule out a theme conflict first.
 * Would you please temporarily switch to a default theme, such as Twenty Nineteen,
   and let me know if the issue persists? If it does persist, not to worry, I’ll
   have some other troubleshooting steps for you to follow.
 * If swapping themes does resolve the issue, it would appear to be a theme conflict.
 * Would you please let me know how the theme switch went?
 * Cheers,`
 * Steve
    SkyVerge
 *  Thread Starter [nachojeria](https://wordpress.org/support/users/nachojeria/)
 * (@nachojeria)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-325/#post-15185445)
 * Hi Steven, I don’t know too much about switching themes and stuff like that and
   i have clients that are always shopping in my ecommerce so if i change the theme
   would be strange, although i can do it like 4 am when nobody comes to the shop.
 * Will let you know if i figure out how to do it.
 * Best regards!
 *  Plugin Support [Steve](https://wordpress.org/support/users/skyvergesteve/)
 * (@skyvergesteve)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-325/#post-15185700)
 * Hey [@nachojeria](https://wordpress.org/support/users/nachojeria/),
 * Another way to test this would be to Health Check and Troubleshooting plugin.
 * Install the [Health Check and Troubleshooting plugin from here](https://wordpress.org/plugins/health-check/).
   Then select Tools > Site Health >  Troubleshooting and click the Enable Troubleshooting
   Mode button (don’t worry, this won’t impact any users except the logged in user.
 * Now enable just WooCommerce and the Extra Sorting plugin with a default theme
   and see if the issue continues.
 * Can you please let me know how the testing goes?
 * Cheers,
 * Steve
    SkyVerge
 *  Plugin Support [Steve](https://wordpress.org/support/users/skyvergesteve/)
 * (@skyvergesteve)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-325/#post-15200559)
 * Hey [@nachojeria](https://wordpress.org/support/users/nachojeria/) ,
 * It has been a long time since we heard from you, so I’m going to mark this topic
   as resolved.
 * If you’re still experiencing issues please [take a look at our FAQs](https://wordpress.org/plugins/woocommerce-extra-product-sorting-options/faq/)
   for more information and [create a new thread](https://wordpress.org/support/plugin/woocommerce-extra-product-sorting-options/#new-post)
   if you have further questions.
 * Cheers!
    Steve

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘plugin doesnt work’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-extra-product-sorting-options/assets/icon-256x256.
   png?rev=3303778)
 * [Extra Product Sorting Options for WooCommerce](https://wordpress.org/plugins/woocommerce-extra-product-sorting-options/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-extra-product-sorting-options/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-extra-product-sorting-options/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-extra-product-sorting-options/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-extra-product-sorting-options/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-extra-product-sorting-options/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [Steve](https://wordpress.org/support/users/skyvergesteve/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-325/#post-15200559)
 * Status: resolved