Title: plugin doesn’t work Last modified: June 16, 2023 --- # plugin doesn’t work * Resolved [tatianascolari](https://wordpress.org/support/users/tatianascolari/) * (@tatianascolari) * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-356/) * HI, the plugin doesn’t work. I use Astra theme. It’s not the memory, it just doesn’t work. I also tried disabling some plugins (except WPML, woocommerce) but no change. I don’t think it conflicts. What can I do? * Thank you! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-doesnt-work-356%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Support [Herman Asrori (BSF)](https://wordpress.org/support/users/bsfherman/) * (@bsfherman) * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-356/#post-16827160) * Hi [@tatianascolari](https://wordpress.org/support/users/tatianascolari/), * Could you please elaborate more about “_the plugin doesn’t work_“? Maybe the steps to replicate it, so I can try the same on my dev site? * Also, when I check your site above, the active is not Astra and I don’t think the Header is created using this plugin. * Is the problem also happening on the theme you are currently using? * I look forward to hearing from you. * Kind regards, Herman 😊 * Thread Starter [tatianascolari](https://wordpress.org/support/users/tatianascolari/) * (@tatianascolari) * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-356/#post-16829144) * Thank you Herman. * I use STOREFRONT theme. * I simply created a header with the plugin but it doesn’t show.Also tried with the Astra theme but it doesn’t work. * On other websites I manage your plugin works perfectly, I can’t figure out what hinders it here. I’ve been thinking about conflicts with other plugins. I’ve deactivated several plugins except WPML, is that what’s causing it to not work properly? * Plugin Support [Herman Asrori (BSF)](https://wordpress.org/support/users/bsfherman/) * (@bsfherman) * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-356/#post-16832655) * Hi [@tatianascolari](https://wordpress.org/support/users/tatianascolari/), * It’s weird if this plugin is not working with the themes you mentioned above. I can confirm that I have no problems and this plugin works seamlessly with both Astra and Storefront theme. * Is it possible for you to create a [video](https://wordpress.org/support/forum-user-guide/faq/#can-i-include-screenshots-or-videos) showing how it looks from your end, and how you do that? * I look forward to hearing from you. * Kind regards, Herman 😊 * Thread Starter [tatianascolari](https://wordpress.org/support/users/tatianascolari/) * (@tatianascolari) * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-356/#post-16832948) * [https://watch.screencastify.com/v/hPKrlR6NmIH45mzXZd88](https://watch.screencastify.com/v/hPKrlR6NmIH45mzXZd88) * thank you * Plugin Support [Herman Asrori (BSF)](https://wordpress.org/support/users/bsfherman/) * (@bsfherman) * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-356/#post-16846329) * Hi [@tatianascolari](https://wordpress.org/support/users/tatianascolari/), * Thanks for the video. I don’t see anything missed in the video. Not sure why it doesn’t work. * Would you please try reinstall this plugin and see if it does the trick? If it doesn’t, I am afraid that we cannot assist you further through this forum. Please consider reaching out to us through this [page](https://brainstormforce.com/open-a-ticket/). You can mention this thread when you fill up the form, so you don’t need to re- explain the problem you have. * Kind regards, Herman 😊 * Thread Starter [tatianascolari](https://wordpress.org/support/users/tatianascolari/) * (@tatianascolari) * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-356/#post-16853943) * I’ll try reinstalling it. I suspect it’s conflicting with something though, because I’ve used it on other sites and it hasn’t given me any problems. In the sites where it works I noticed that the footer creates an empty space under the sections and I don’t know how to remove it. * Plugin Support [Herman Asrori (BSF)](https://wordpress.org/support/users/bsfherman/) * (@bsfherman) * [2 years, 11 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-356/#post-16863135) * Let us know how you go with reinstalling. As for the empty space problem on your another site as you mentioned above, if you need help with that, please start a new thread instead of using this one to discuss, to avoid confusion. * I look forward to hearing from you. * Kind regards, Herman 😊 * Plugin Support [Herman Asrori (BSF)](https://wordpress.org/support/users/bsfherman/) * (@bsfherman) * [2 years, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-356/#post-16898350) * Hi, hope my responses help. * Since we didn’t hear from you since my last response, I am marking this thread as `Resolved` due to the inactivity. * Feel free to start a new thread if there is anything else related to the plugin, we can help you with. * Kind regards, Herman 😊 Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘plugin doesn’t work’ is closed to new replies. * ![](https://ps.w.org/header-footer-elementor/assets/icon-256x256.gif?rev=3278750) * [Ultimate Addons for Elementor](https://wordpress.org/plugins/header-footer-elementor/) * [Frequently Asked Questions](https://wordpress.org/plugins/header-footer-elementor/#faq) * [Support Threads](https://wordpress.org/support/plugin/header-footer-elementor/) * [Active Topics](https://wordpress.org/support/plugin/header-footer-elementor/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/header-footer-elementor/unresolved/) * [Reviews](https://wordpress.org/support/plugin/header-footer-elementor/reviews/) ## Tags * [doesn't work](https://wordpress.org/support/topic-tag/doesnt-work/) * 8 replies * 2 participants * Last reply from: [Herman Asrori (BSF)](https://wordpress.org/support/users/bsfherman/) * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-356/#post-16898350) * Status: resolved