Title: Plugin doesn’t work
Last modified: July 24, 2024

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# Plugin doesn’t work

 *  [sashamain1](https://wordpress.org/support/users/sashamain1/)
 * (@sashamain1)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-378/)
 * I have installed new plugin version and then get the update notifification and
   try to install new version too. But both versions don’t import products. They
   give error that import is not allowed for my account. When I tried to contact
   teh support, they tried to push me their premium version of plugin. I think import
   feature should work in free plugin version since I see that in the plugin description
   here.
    -  This topic was modified 1 year, 10 months ago by [sashamain1](https://wordpress.org/support/users/sashamain1/).

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [angelagrey](https://wordpress.org/support/users/angelagrey/)
 * (@angelagrey)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-378/#post-17909298)
 * What is the error you received when importing products? Can you share some screenshots?
 * And please share screenshots/link of your conversation you have with our team
   before, where we advised you to upgrade. We need to verify it’s true.
 *  Moderator [Support Moderator](https://wordpress.org/support/users/moderator/)
 * (@moderator)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-378/#post-17909474)
 * [@sashamain1](https://wordpress.org/support/users/sashamain1/)
 * Please create a topic in support section if you need support with this plugin(
   free).
 * [https://wordpress.org/support/plugin/woo-alidropship/](https://wordpress.org/support/plugin/woo-alidropship/)
 * Also note that you can adjust rating and amend your review anytime.
 * Please do not share any private conversations text and screenshots here on forums,
   as asked above.
   Those are considered PII and not intendent to be shared in public
   places.
 *  [angelagrey](https://wordpress.org/support/users/angelagrey/)
 * (@angelagrey)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-378/#post-17909486)
 * [@moderator](https://wordpress.org/support/users/moderator/)
 * I’m not talking about an =\”old\” account or asking for support prior to posting
   a review. I was trying to emphasize they lied in their feedback saying they contacted
   support when they claimed “When I tried to contact teh support, they tried to
   push me their premium version of plugin” because this rating is our very first
   conversation
 * And another lie of their accusation that we force users to user the pro plugin
   while we never do that.
 * Nothing is about their account is new or old, it’s simply they’re lying here 
   to abuse our reputation. That’s their intention I’m trying to tell you. Because
   obviously they’re lying in their review, as I explained in my report.
 *  Moderator [Support Moderator](https://wordpress.org/support/users/moderator/)
 * (@moderator)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-378/#post-17909505)
 * [@angelagrey](https://wordpress.org/support/users/angelagrey/)
 * User reviews are subjective. Sometimes wrong, its not a reason for forum moderator
   intervention.
   Just reply and explain politely, it is not needed to press on user
   to prove their statements, we are non in court to prove what are the lies and
   what is not. Remember, even if you cant make the user to amend their review or
   user is never responding, there are always other people who may/will read the
   reviews and make their own conclusions.
 * If you have further questions to forum moderators and/or WordPress.org support
   team, consider to ask them in Slack: [https://make.wordpress.org/chat/](https://make.wordpress.org/chat/)#
   forums channel

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin doesn’t work’ is closed to new replies.

 * ![](https://ps.w.org/woo-alidropship/assets/icon-128x128.gif?rev=3080898)
 * [ALD - Dropshipping and Fulfillment for AliExpress and WooCommerce](https://wordpress.org/plugins/woo-alidropship/)
 * [Support Threads](https://wordpress.org/support/plugin/woo-alidropship/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-alidropship/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-alidropship/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-alidropship/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Support Moderator](https://wordpress.org/support/users/moderator/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-378/#post-17909505)