Title: Plugin doesnt work
Last modified: December 11, 2024

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# Plugin doesnt work

 *  Resolved [rashidavc18](https://wordpress.org/support/users/rashidavc18/)
 * (@rashidavc18)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-385/)
 * Messages are not being delivered when using approved WhatsApp templates.
 * I have already confirmed that the API is functioning correctly:
    - Test messages are received without any issues.
    - The plugin configuration is complete and tested with the “hello_world” template,
      which successfully sends messages. However, other templates fail to send messages.
 * Please let me know why this might be happening
   Thank you

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [ashlyjohny](https://wordpress.org/support/users/ashlyjohny/)
 * (@ashlyjohny)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-385/#post-18191513)
 * Hello [@rashidavc18](https://wordpress.org/support/users/rashidavc18/) ,
 * If the “Hello World” template is working, it indicates that the API settings 
   are configured correctly. Please note that we currently support only the Text
   message type for message templates. Templates for documents, images, or contact
   messages will not be delivered.
 * If you are using a text message template with multiple parameters, ensure the
   parameters are added according to our documentation. Refer to this **[article for guidance on adding parameters](https://sevengits.com/add-custom-parameters-on-wc-messaging-templates/)**,
   which includes various examples. Additionally, you can watch the accompanying**
   [video](https://www.youtube.com/watch?v=sxBKddM2CE0)** for more detailed information.
 * If the issue persists, please share the code snippet where you added the parameters,
   as the issue might be related to the parameter configuration. We will review 
   it and provide further assistance.
 * Thank you!
 *  Plugin Support [ashlyjohny](https://wordpress.org/support/users/ashlyjohny/)
 * (@ashlyjohny)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-385/#post-18193764)
 * Hi [@rashidavc18](https://wordpress.org/support/users/rashidavc18/) ,
 * Have you successfully resolved your issue? If there’s anything else you need 
   help with, feel free to let us know.
 * Thank you!
 *  Plugin Support [ashlyjohny](https://wordpress.org/support/users/ashlyjohny/)
 * (@ashlyjohny)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-385/#post-18200137)
 * Hello [@rashidavc18](https://wordpress.org/support/users/rashidavc18/) ,
 * We haven’t received any updates in the past week and hope the issue is resolved.
   We are closing this ticket.
 * Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin doesnt work’ is closed to new replies.

 * ![](https://ps.w.org/wc-messaging/assets/icon-256x256.png?rev=3332248)
 * [Notiqoo – Order Notification & Customer Chat for WooCommerce](https://wordpress.org/plugins/wc-messaging/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wc-messaging/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wc-messaging/)
 * [Active Topics](https://wordpress.org/support/plugin/wc-messaging/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wc-messaging/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wc-messaging/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [ashlyjohny](https://wordpress.org/support/users/ashlyjohny/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-385/#post-18200137)
 * Status: resolved