Title: Plugin doesn’t work at all
Last modified: February 3, 2022

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# Plugin doesn’t work at all

 *  Resolved [robwatsondz](https://wordpress.org/support/users/robwatsondz/)
 * (@robwatsondz)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/)
 * I just wanted to let you know that this plugin installs, but it doesn’t work 
   at all. When I add the demo content, it shows 26 items in the item count, but
   nothing in the list. When I try to add a new item and click Publish, the progress
   circle just spins and nothing ever happens. When I deleted it, it left behind
   several tables. When I had checked the tables before deleting it, there wasn’t
   a table that appeared to hold the actual listings. Just a bunch of attribute 
   and options tables, but no actual listings table.
 * After multiple uninstalls and reinstalls, I gave up.

Viewing 15 replies - 1 through 15 (of 21 total)

1 [2](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/page/2/?output_format=md)
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 *  [matty1512](https://wordpress.org/support/users/matty1512/)
 * (@matty1512)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/#post-15325651)
 * I have the same problem.
 *  Thread Starter [robwatsondz](https://wordpress.org/support/users/robwatsondz/)
 * (@robwatsondz)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/#post-15325722)
 * It’s a huge problem for me because I was anticipating building a whole solution
   around this. Now I can’t. Admins, please get this fixed as soon as possible.
 *  [Hope StylemixThemes](https://wordpress.org/support/users/hopestylemixthemes/)
 * (@hopestylemixthemes)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/#post-15327018)
 * Hi [@robwatsondz](https://wordpress.org/support/users/robwatsondz/)
 * Please make sure that you are using the latest plugin version, system requirements
   must be as per -> WordPress 5.8, PHP version 7.4
 * Also, try to deactivate all 3rd party plugins, enable WordPress default theme
   and re-check.
 * regards
 *  Thread Starter [robwatsondz](https://wordpress.org/support/users/robwatsondz/)
 * (@robwatsondz)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/#post-15327316)
 * I’ve updated to WordPress 5.9, am running PHP 7.4.2 on localhost with MAMP 5 
   and MySQL 5.7.26 (running and accepting connections), updated and then disabled
   all plugins, and switched to the Twenty Twenty Two theme. When I install uListing,
   it just spins on the progress circle. No matter what I click in the uListing 
   menu items on the left, all I see is the spinning icon. Notably, there are no
   tables created in the database.
 * On my web host (Pantheon.io), I’m running WordPress 5.9 with PHP 7.4.2. Some 
   of the tables exist, but not all. It’s got considerably more resources than my
   local machine, so it shouldn’t have any trouble installing and working. When 
   I try to create a new listing, it just spins and spins. And on the Listings page,
   it says “All (26) | Published (26)” on the top right, but there is nothing shown
   in the list of listings.
 * Here’s an error I get when clicking on “Listings” on the left-hand menu in the
   MAMP setup.
 *     ```
       WordPress database error: [Table 'hamodia.wp_ulisting_listing_user_relations' doesn't exist]
       SELECT SQL_CALC_FOUND_ROWS wp_posts.ID FROM wp_posts LEFT JOIN wp_ulisting_listing_user_relations as user_relationships on user_relationships.listing_id = wp_posts.id WHERE 1=1 AND ((wp_posts.post_type = 'listing' AND (wp_posts.post_status = 'publish' OR wp_posts.post_status = 'unread' OR wp_posts.post_status = 'future' OR wp_posts.post_status = 'draft' OR wp_posts.post_status = 'pending' OR wp_posts.post_status = 'private'))) GROUP BY wp_posts.ID ORDER BY wp_posts.post_date DESC LIMIT 0, 20
       ```
   
 * I can see all the CREATE scripts for the tables in your install.php file. So 
   why aren’t they running when the plugin is installed and activated? Where are
   the tables?
 *  Thread Starter [robwatsondz](https://wordpress.org/support/users/robwatsondz/)
 * (@robwatsondz)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/#post-15330351)
 * More clarification: The tables that exist in the database after installing the
   plugin and installing the demo content include…
 * * wp_ulisting_attribute
    wp_ulisting_attribute_term_relationships * wp_ulisting_listing_type_relationships
   wp_ulisting_page_statistics wp_ulisting_page_statistics_meta wp_ulisting_payment
   wp_ulisting_payment_meta wp_ulisting_search wp_ulisting_user_plan wp_ulisting_user_plan_meta
 * Tables with asterisks are the only ones that have any kind of data in them. The
   rest are totally empty. Creating a new listing seems to fail because there doesn’t
   appear to be a table to hold the listing information.
 *  Plugin Support [EricStylemixThemes](https://wordpress.org/support/users/ericstylemixthemes/)
 * (@ericstylemixthemes)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/#post-15331644)
 * Hello [@robwatsondz](https://wordpress.org/support/users/robwatsondz/)
 * Thank you for reaching out!
 * I tested the problem in our testing environment with the following settings:
 * Web server Nginx
    PHP version 7.4.1 Database: MySQL 8.0.16 WordPress version 
   5.9 The theme Twenty Twenty Two
 * I did a fresh installation of WordPress and imported demo content. All 26 listings
   are imported properly ([Screenshot](http://joxi.ru/1A5Yq8oHzB310A)).
 * Can you test the issue on another hosting? Also, you can install the local environment
   using the “Local” app:
 * [https://localwp.com/](https://localwp.com/)
 * Kind regards
 *  Thread Starter [robwatsondz](https://wordpress.org/support/users/robwatsondz/)
 * (@robwatsondz)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/#post-15332244)
 * I’ve just now done a fresh install using Localwp.com software on my MacOS Monterey
   12.1 (MacbookPro M1 2021 with Apple silicon).
 * Web server nginx
    PHP Version 7.4.1 Database MySQL 8.0.16 WordPress version 5.9
   Theme Twenty Twenty Two
 * Permalink is set to Post Name. That was the default with the WordPress install,
   so there was no need to set it any differently.
 * I installed the plugin from the WP Repository.
 * This time the tables it created include:
 *     ```
       wp_ulisting_attribute
       wp_ulisting_attribute_relationsh_meta
       wp_ulisting_attribute_term_relationships
       wp_ulisting_listing_attribute_relationships
       wp_ulisting_listing_plan
       wp_ulisting_listing_type_relationships
       wp_ulisting_listing_user_relations
       wp_ulisting_page_statistics
       wp_ulisting_page_statistics_meta
       wp_ulisting_payment
       wp_ulisting_payment_meta
       wp_ulisting_search
       wp_ulisting_user_plan
       wp_ulisting_user_plan_meta
       ```
   
 * None of the tables have any data in them.
 * The demo import screen that comes up by default right after it’s activated just
   spins on the progress spinner. Nothing happens. It never finishes. I again click
   on the “Demo Import” link on the left and the same thing happens. Never finishes.
   Still no data in the tables.
 * I can skip the demo import and create a listing type. After I do that I do see
   data in `wp_ulisting_listing_attribute_relationships` and `wp_ulisting_listing_type_relationships`.
 * But I wanted to start with the demo content for two reasons:
    1) because installing
   the demo content is necessary to show the website buyer how the plugin will work
   before they decide to purchase it and 2) because I don’t want to start from scratch.
   I want the demo to help me get started and understand how all the pieces work
   together. Yes, the documentation exists and I am looking at it, but I wanted 
   the productivity advantage that altering the demo content would’ve given me over
   starting from scratch.
 * As it stands, my confidence in the viability of this plugin is making me doubt
   whether the license is worth the cost of the extra troubleshooting I may end 
   up having to do regardless of support options.
 * I would love to be convinced otherwise. Was there another prior version that 
   was working better? It seems others in the forum started experiencing this problem
   about the same time I did.
 * Thanks.
 *  Thread Starter [robwatsondz](https://wordpress.org/support/users/robwatsondz/)
 * (@robwatsondz)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/#post-15332290)
 * One more thing I discovered is that when I go to the Plugins page in WordPress
   and click on the “Settings” for the plugin, it takes me to [http://ulisting.local/wp-admin/edit.php?post_type=listing_type&page=stm_listing_settings](http://ulisting.local/wp-admin/edit.php?post_type=listing_type&page=stm_listing_settings)
   and I get a white screen that has this error message on it:
 * `Sorry, you are not allowed to access this page.`
 * But when I go to the plugin’s uListings menu and click on its “Settings” link,
   it takes me to [http://ulisting.local/wp-admin/admin.php?page=settings-page](http://ulisting.local/wp-admin/admin.php?page=settings-page)
   and I’m able to change settings. Makes no sense.
 * Again, this is a localwp.com setup with me logged in as the sole full administrator(
   id=1) of the site. There’s no reason why the plugin should need to block me from
   administering the settings.
 *  [Hope StylemixThemes](https://wordpress.org/support/users/hopestylemixthemes/)
 * (@hopestylemixthemes)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/#post-15336795)
 * Hi [@robwatsondz](https://wordpress.org/support/users/robwatsondz/),
 * Please follow this link in order to fix the “Sorry you are not allowed to access
   this page” error -> [https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress](https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress)
 * Could you please provide us with error logs from your website?
 * Also, you can try to downgrade the plugin to the previous versions using special
   plugins from wp.org like this -> [https://wordpress.org/plugins/wp-rollback/](https://wordpress.org/plugins/wp-rollback/)
 * regards
 *  Thread Starter [robwatsondz](https://wordpress.org/support/users/robwatsondz/)
 * (@robwatsondz)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/#post-15337291)
 * error.log –> [https://drive.google.com/file/d/18xi4lk3x7IsUw-MzKuFzagIdd0qHn253/view?usp=sharing](https://drive.google.com/file/d/18xi4lk3x7IsUw-MzKuFzagIdd0qHn253/view?usp=sharing)
 * Let me know when you’ve downloaded it so I can delete it from there.
 * I followed the wpbeginner tutorial and did all the troubleshooting steps, but
   I’m still getting the `Sorry, you are not allowed to access this page` error 
   when clicking the plugin’s Settings link.
 * Using the Rollback plugin, I had to take it all the way back to 1.3.8 to finally
   get the demo import to complete and be able to see its listings. No images were
   imported via 1.3.8. Putting it back to 2.1.1 did not result in the demo importer
   working again to try to also import the images.
 * Can you perhaps send me via dropbox or Google Drive an export of the 2.1.1 version’s
   MySQL tables containing the data, and a zip of the images, of a correctly working
   demo? If importing that data and those images into MySQL will get me to a good
   state, I can begin working on my project for the customer demo until we figure
   out what the core issue is.
 *  Thread Starter [robwatsondz](https://wordpress.org/support/users/robwatsondz/)
 * (@robwatsondz)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/#post-15337692)
 * Update: After trying numerous rollbacks, I found that version 1.7.6 (with the
   white text on green background uListing menus on the left) is the last version
   that has the working Demo Importer. From 2.0.0 onward is when it starts getting
   hung up and won’t complete an import on my local machine (localdev.wp). And on
   Pantheon or other hosting, even when the demo import completes, no content is
   found in the database. But there are still no images imported even with 1.7.6(
   if there were supposed to be any).
    -  This reply was modified 4 years, 4 months ago by [robwatsondz](https://wordpress.org/support/users/robwatsondz/).
 *  [Hope StylemixThemes](https://wordpress.org/support/users/hopestylemixthemes/)
 * (@hopestylemixthemes)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/#post-15339997)
 * Hi [@robwatsondz](https://wordpress.org/support/users/robwatsondz/)
 * Please note that images are not included according to the license restrictions,
   you can easily replace them while editing the listings.
 * Also, note that access is denied to the google drive -> [http://joxi.ru/l2ZGQpDflbgnoA](http://joxi.ru/l2ZGQpDflbgnoA)
 * regards
 *  Thread Starter [robwatsondz](https://wordpress.org/support/users/robwatsondz/)
 * (@robwatsondz)
 * [4 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/#post-15340029)
 * Try this link. [https://drive.google.com/file/d/18xi4lk3x7IsUw-MzKuFzagIdd0qHn253/view?usp=sharing](https://drive.google.com/file/d/18xi4lk3x7IsUw-MzKuFzagIdd0qHn253/view?usp=sharing)
 *  [Hope StylemixThemes](https://wordpress.org/support/users/hopestylemixthemes/)
 * (@hopestylemixthemes)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/#post-15361465)
 * Hi [@robwatsondz](https://wordpress.org/support/users/robwatsondz/)
 * Please have a look at this screen record, I’ve installed the item and everything
   is working properly -> [https://www.awesomescreenshot.com/video/7371304?key=b8c9c01938fc607b397560d3c287345d](https://www.awesomescreenshot.com/video/7371304?key=b8c9c01938fc607b397560d3c287345d)
 * This is my system settings -> [https://tinyurl.com/y9bn89o2](https://tinyurl.com/y9bn89o2)
 * Please re-check your localhost settings, also try to use [https://localwp.com/](https://localwp.com/)
   for setting up localhost
 * regards
 *  Thread Starter [robwatsondz](https://wordpress.org/support/users/robwatsondz/)
 * (@robwatsondz)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/#post-15368776)
 * On the target hosting system, the memory specification is 256MB, which is what
   your screenshot shows we’ll need to import the demo ([https://pantheon.io/docs/create-sites#sandbox-sites](https://pantheon.io/docs/create-sites#sandbox-sites)).
   However, we are more limited in what we can change as to the timeouts ([https://pantheon.io/docs/timeouts](https://pantheon.io/docs/timeouts)).
   Also, a PHP Time Limit of 3,000 seconds, or even 2,100 seconds seems a bit excessive,
   especially since most managed or shared hosting situations are going to want 
   to keep the timeout limited. Is the uListings plugin only tested on or suited
   for extremely configurable servers?
 * Note: The screen recording seems to demonstrate a completely different plugin
   interface than the one I’m using (uListing 2.1.1). Can you please elaborate on
   why that is? Is there an alternate plugin I should be using?

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The topic ‘Plugin doesn’t work at all’ is closed to new replies.

 * ![](https://ps.w.org/ulisting/assets/icon-256x256.png?rev=2056532)
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 * 21 replies
 * 5 participants
 * Last reply from: [Hope StylemixThemes](https://wordpress.org/support/users/hopestylemixthemes/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-11/page/2/#post-15390152)
 * Status: resolved