Title: Plugin doesn’t work at all
Last modified: March 5, 2021

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# Plugin doesn’t work at all

 *  Resolved [Kristian Yngve](https://wordpress.org/support/users/kristianngve/)
 * (@kristianngve)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-8/)
 * Please help.
 * Here’s the screenshot: [https://prntscr.com/10dvj1b](https://prntscr.com/10dvj1b)
 * The logs are not clear to me what’s going on.
 * The users subscribe in full details (first and last name and email address)
 * yes the plugin is failing. Unable to see the basic details, it can see Mailchimp,
   but the logs show problems.
 * What is causing this, and what can I do?
 * Thank you.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-doesnt-work-at-all-8%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Jack Arturo](https://wordpress.org/support/users/verygoodplugins/)
 * (@verygoodplugins)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-8/#post-14141030)
 * Hey [@kristianngve](https://wordpress.org/support/users/kristianngve/) ,
 * You have a couple of things going on….
 * For one, the First Name and Last Name fields are required fields in your Mailchimp
   account. That isn’t normal, but it’s something that can be enabled.
 * In your case the user registration doesn’t include those fields. Your log source
   says “unknown”, which means you’re probably using a membership plugin or other
   frontend registration form.
 * Can you try adding a new user from Users >> Add New in the WordPress admin, and
   specifying a first name and last name? That should work.
 * **With the free version of WP Fusion that’s the only place we can _guarantee_
   the data will sync to Mailchimp.**
 * Obviously in the paid version of WP Fusion we support over 100 different plugins,
   and can detect and sync that data automatically regardless of the registration
   form, but in the free version those custom fields may or may not sync, depending
   on what plugin you’re using for registrations.
 * If the new user syncs to Mailchimp from the admin, then I’d suggest making the
   First Name and Last Name fields not required in Mailchimp.
 * Then… the Resource Not Found error looks to me like you maybe deleted an audience
   in Mailchimp, or changed the active audience, and didn’t update the Mailchimp
   Audience setting at Settings >> WP Fusion >> General.
 * Note that after changing the audience in the WP Fusion settings, you should click
   the Refresh Available Tags & Fields button to load the updated metadata for that
   list.
 * Cheers
    Jack
    -  This reply was modified 5 years, 3 months ago by [Jack Arturo](https://wordpress.org/support/users/verygoodplugins/).
 *  Thread Starter [Kristian Yngve](https://wordpress.org/support/users/kristianngve/)
 * (@kristianngve)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-8/#post-14141294)
 * Thank you – it was 2 issues:
 * 1. I forgot to add an audience: Mailchimp Audience setting at Settings >> WP 
   Fusion >> General.
 * 2. First Name and Last Name fields not required in Mailchimp.
 * Thank you – this is a 5 star plugin

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin doesn’t work at all’ is closed to new replies.

 * ![](https://ps.w.org/wp-fusion-lite/assets/icon-256x256.png?rev=3032199)
 * [WP Fusion Lite - Marketing Automation and CRM Integration for WordPress](https://wordpress.org/plugins/wp-fusion-lite/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-fusion-lite/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-fusion-lite/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-fusion-lite/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-fusion-lite/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-fusion-lite/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Kristian Yngve](https://wordpress.org/support/users/kristianngve/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-at-all-8/#post-14141294)
 * Status: resolved