Title: Plugin doesn´t work on Firefox
Last modified: June 5, 2022

---

# Plugin doesn´t work on Firefox

 *  Resolved [anellah](https://wordpress.org/support/users/anellah/)
 * (@anellah)
 * [4 years ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-firefox-2/)
 * Hi Support-Team,
 * since a few days the plugin doesn´t work on browser Mozilla Firefox.
    The Dashboard
   is okay. I deactivated and disabled all plugins, and switch to a WordPress default
   theme. But the problem still exist. I also deleted the cache.
 * In addition to that the dashboards of two other plugins doesn´t work right since
   that time. Maybe there is a context?
 * By the way – using Microsoft Edge browser all three plugins work an everything
   is okay!
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-doesnt-work-on-firefox-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [4 years ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-firefox-2/#post-15711290)
 * Hi [@anellah](https://wordpress.org/support/users/anellah/),
 * Greetings from Webtoffee!
 * Could you please explain with the help of a screenshot what is the exact issue
   facing while using our plugin on Mozilla Firefox? As we checked your site from
   a Mozilla Firefox browser the frontend UI works as expected. You may refer to
   the [screenshot](https://ibb.co/QmnjwV6). If the issue is with the backend please
   share the screenshot as requested.
 *  Thread Starter [anellah](https://wordpress.org/support/users/anellah/)
 * (@anellah)
 * [4 years ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-firefox-2/#post-15716785)
 * Thank you for the screenshot. But this is the problem.
    With my Mozilla Firefox
   I don´t see it in the frontend.
 * In the backend I miss the icon on the left Sidebar too.
 * [Screenshot frontend](https://ibb.co/2ZcTnzT)
 * [Screenshot backend ](https://ibb.co/hxNZ7CQ)
 * Sorry, I´can´t explain better.
 *  Thread Starter [anellah](https://wordpress.org/support/users/anellah/)
 * (@anellah)
 * [4 years ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-firefox-2/#post-15718149)
 * Hello support-team,
 * the plugin is working now!
    The problem might be in the firefox browser.
 * I updatet it and everything was okay.
 * Nevertheless – Thank you for support.
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [3 years, 12 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-firefox-2/#post-15742750)
 * Hi [@anellah](https://wordpress.org/support/users/anellah/),
 * Glad to know that it solved the issue.
 *  Please let us know if anything else.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin doesn´t work on Firefox’ is closed to new replies.

 * ![](https://ps.w.org/cookie-law-info/assets/icon.svg?rev=3007243)
 * [CookieYes – Cookie Banner for Cookie Consent (Easy to setup GDPR/CCPA Compliant Cookie Notice)](https://wordpress.org/plugins/cookie-law-info/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cookie-law-info/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cookie-law-info/)
 * [Active Topics](https://wordpress.org/support/plugin/cookie-law-info/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cookie-law-info/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cookie-law-info/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * Last activity: [3 years, 12 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-firefox-2/#post-15742750)
 * Status: resolved