Title: Plugin doesn’t work on mobile devices
Last modified: May 2, 2018

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# Plugin doesn’t work on mobile devices

 *  [kosijer](https://wordpress.org/support/users/kosijer/)
 * (@kosijer)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile-devices/)
 * I noticed that Intercom widget doesn’t load on mobile phones and iPad devices
   while on desktop it works without any problems. The issue can be replicated in
   Chrome’s browser (iPad mode).
 * I am getting
    `Uncaught TypeError: Cannot read property 'length' of undefined`
   which happens on the file [https://js.intercomcdn.com/frame.030a0ac4.js](https://js.intercomcdn.com/frame.030a0ac4.js)
 * JavaScript breaks on this (unminified version)
 * `function c(e) {`
    `return e.parts.length > 1 && k(e.parts).author.isAdmin` `}`
 * Can you help please?
    -  This topic was modified 8 years, 1 month ago by [kosijer](https://wordpress.org/support/users/kosijer/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-doesnt-work-on-mobile-devices%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [79mplus](https://wordpress.org/support/users/79mplus/)
 * (@79mplus)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile-devices/#post-10718809)
 * Hello there,
 * I hope you are doing great.
 * I am extremely sorry to hear that you are having issues with the plugin. I am
   wondering if you are still having this issue?
 * I would love to sort this out for you.
 * Looking forward to hearing from you soon.
 * Cheers.

Viewing 1 replies (of 1 total)

The topic ‘Plugin doesn’t work on mobile devices’ is closed to new replies.

 * ![](https://ps.w.org/intercom/assets/icon-256x256.png?rev=1271236)
 * [Intercom](https://wordpress.org/plugins/intercom/)
 * [Support Threads](https://wordpress.org/support/plugin/intercom/)
 * [Active Topics](https://wordpress.org/support/plugin/intercom/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/intercom/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/intercom/reviews/)

## Tags

 * [iphone](https://wordpress.org/support/topic-tag/iphone/)
 * [javascript](https://wordpress.org/support/topic-tag/javascript/)
 * [mobile](https://wordpress.org/support/topic-tag/mobile/)

 * 1 reply
 * 2 participants
 * Last reply from: [79mplus](https://wordpress.org/support/users/79mplus/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile-devices/#post-10718809)
 * Status: not resolved