Title: Plugin doesn't work on Mobile
Last modified: August 30, 2016

---

# Plugin doesn't work on Mobile

 *  Resolved [Alex](https://wordpress.org/support/users/doctor-doubledrop/)
 * (@doctor-doubledrop)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile/)
 * Hi,
    this is for sure the best lazy load plugin tested by me.. btw like the others
   it doesn’t work well in mobile.. images are not loaded.. this forces to deactivate
   the plugin. if an update could fix it this would be fantastic.
 * best regards
 * [https://wordpress.org/plugins/a3-lazy-load/](https://wordpress.org/plugins/a3-lazy-load/)

Viewing 12 replies - 1 through 12 (of 12 total)

 *  [César Galvani](https://wordpress.org/support/users/cfgalvani/)
 * (@cfgalvani)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile/#post-6451003)
 * Yes, it is the best lazy load plugin! But I deactivated the plugin too because
   of the same problem in mobile. The images were not loading. I hope they to fix
   it soon. =]
 *  Plugin Author [Steve Truman](https://wordpress.org/support/users/a3rev/)
 * (@a3rev)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile/#post-6451005)
 * **Hello Doctor Doubledrop and cfgalvani**
 * The a3 Lazy Load script is a mobile first lazy load script so I am surprised 
   to hear that you are having issues.
 * Can you please advise the following
 * 1. Make of phone that you have tested it in and the operating system – example
   iPhone 6 running IOS9 and using Safari browser – this is important because phones,
   operating systems and browsers are all different.
 * 2. If you can turn a3 lazy load back on and post a link to the site or a page
   on the site so we can see the issue.
 * Thank you
    Steve
 *  [César Galvani](https://wordpress.org/support/users/cfgalvani/)
 * (@cfgalvani)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile/#post-6451006)
 * Hi Steve,
 * I tested on my iPhone 5S running iOS 9 and using Chrome and Safari browsers. 
   The plugin is now turned on. I have a post with 14 images. Please take a look:
 * [http://blog.imperiocanino.com.br/cachorros-e-bebes/](http://blog.imperiocanino.com.br/cachorros-e-bebes/)
 * Cesar
 *  Plugin Author [Steve Truman](https://wordpress.org/support/users/a3rev/)
 * (@a3rev)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile/#post-6451007)
 * **Hello Cesar**
 * Thank you for the link – this issue is nothing to do with mobile – I see exactly
   the same in PC browser.
 * I see this error with inspector
 * Timestamp: 18/09/2015 2:55:16 PM
    Error: ReferenceError: sb_instagram_js_options
   is not defined Source File: [http://blog.imperiocanino.com.br/wp-content/cache/rshcp/js/rsm-min-js-9a0cf408466df2db429ba63bc941f34b.js](http://blog.imperiocanino.com.br/wp-content/cache/rshcp/js/rsm-min-js-9a0cf408466df2db429ba63bc941f34b.js)
   Line: 26
 * It appears that you have minified, combined and cached all scripts in that file.
 * Please turn off minify and clear all of you caches.
 * Then current scripts can load. After you do that and see it work fine you can
   minify, combine and cache again – you need to do this whenever you are adding
   a new plugin so you don’t get the same issue.
 * Please try that
 * Regards
    Steve
 *  [César Galvani](https://wordpress.org/support/users/cfgalvani/)
 * (@cfgalvani)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile/#post-6451008)
 * Steve,
 * I use CloudFlare to cache and minify js, css and html. Now it is on Development
   Mode (do not cache anything), I have disabled minify and purged all cache, but
   the images are not loading yet on my iPhone.
 * If you could, please check it again.
 * Cesar
 *  [César Galvani](https://wordpress.org/support/users/cfgalvani/)
 * (@cfgalvani)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile/#post-6451009)
 * I have just noticed that it is only loading images if I am logged in.
 *  Plugin Author [Steve Truman](https://wordpress.org/support/users/a3rev/)
 * (@a3rev)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile/#post-6451010)
 * **Cesar**
 * That is because the front of your site to not logged in users is still cached.
   That is why when you log in it is working fine – because you have caching set
   to – Don’t cache for not logged in users.
 * You need to purge all caching
 * Steve
 *  Thread Starter [Alex](https://wordpress.org/support/users/doctor-doubledrop/)
 * (@doctor-doubledrop)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile/#post-6451011)
 * Hi Steve,
 * I’ve just reinstalled and re-tested your plugin. It works fine now!
    really thanks
   for the reply and for let me try again the plugin! really like it.. 5 stars for
   u! 🙂
 *  Thread Starter [Alex](https://wordpress.org/support/users/doctor-doubledrop/)
 * (@doctor-doubledrop)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile/#post-6451017)
 * Hi Steve, me again sorry
    I’ve just realized that products images in in my shop
   vendor page are not visible.. my theme developer say me this: “I checked and 
   saw that you are using “a3 Lazy Load” plugin, which turns images to 1×1 pixels.
   Please turn it off or recheck plugin settings.”
 * I’ve disabled the plugin and I see that the problem is it.. any solution please?
   
   Thanks in advance
 *  Plugin Author [Steve Truman](https://wordpress.org/support/users/a3rev/)
 * (@a3rev)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile/#post-6451020)
 * **Hi Doctor Doubledrop**
 * No a3 lazy load does turn images into 1×1 pixels – If the images are not showing
   it will be a caching issue – Please clear your cache or if you are using a CDN–
   clear that cache.
 * If it isn’t a caching / CDN issue please post a link to your site where I can
   see the issue with the plugin activated.
 * Regards
    Steve
 *  Thread Starter [Alex](https://wordpress.org/support/users/doctor-doubledrop/)
 * (@doctor-doubledrop)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile/#post-6451021)
 * Hi Steve,
 * it was a CDN cache issue!! Again thank u!
    Top!
 * Greetings
 *  Plugin Author [Steve Truman](https://wordpress.org/support/users/a3rev/)
 * (@a3rev)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile/#post-6451022)
 * **Hi Doctor Doubledrop**
 * Thanks for updating the ticket – I will mark it as resolved now.
 * Regards
    Steve

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘Plugin doesn't work on Mobile’ is closed to new replies.

 * ![](https://ps.w.org/a3-lazy-load/assets/icon.svg?rev=1049979)
 * [a3 Lazy Load](https://wordpress.org/plugins/a3-lazy-load/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/a3-lazy-load/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/a3-lazy-load/)
 * [Active Topics](https://wordpress.org/support/plugin/a3-lazy-load/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/a3-lazy-load/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/a3-lazy-load/reviews/)

## Tags

 * [mobile](https://wordpress.org/support/topic-tag/mobile/)

 * 12 replies
 * 3 participants
 * Last reply from: [Steve Truman](https://wordpress.org/support/users/a3rev/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-on-mobile/#post-6451022)
 * Status: resolved