Title: plugin doesn’t work properly Last modified: January 28, 2018 --- # plugin doesn’t work properly * Resolved [beverke](https://wordpress.org/support/users/beverke/) * (@beverke) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-properly-3/) * I installed the visual product configurator but, in the admin I get less information than in the demo version. I get no “preview” I also got not all options: less“ configuration settings”, no “behaviour” settings The result is that on the frontend the options are not configured to one product. You can see the result on my shop: [http://strausser.eu/configurator/configure/420/](http://strausser.eu/configurator/configure/420/) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-doesnt-work-properly-3%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 4 replies - 1 through 4 (of 4 total) * [thatsinsurance](https://wordpress.org/support/users/thatsinsurance/) * (@thatsinsurance) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-properly-3/#post-9910305) * Hi Before I give help, just want to say this is not my product, but I do now use it and so happy to offer a response. * For the admin preview, it will only work if all the correct options are there, because it is those that create your preview on the admin side. It may be that somehow your database has become corrupted, so if you have kept a back up I would first restore your wordpress to a copy where everything was working. * One thing I can see from your preview window is very small, and your icons tiny, is this how you meant it to be, or is this also not working out properly? From what I can see this is not how the original default file would look so I am assuming you also made some changes to the skin (class-vpc-default-skin.php)? * In your case unless you have literally hundreds of designs, I would start afresh, re-install the plugin and return to the original default layout, it should work fine for the type of product you are displaying. Also, since this plugin is responsive so will work on a mobile, you should consider making your images bigger – they will shrink automatically for mobile phones and it means that desktop users can really see the detail on your designs. * If this is not really something you can personally do, given the price you are looking for your product, I would look at places like fiver (for images) or upworks( for software development) to help with getting the best looking product configurator for you. * I am working on my own website, so here is a preview of what this software can do, it does have its limitations, but you can make it look really cool! So happy configuring. [http://www.pinkequine.com/pinknew/configurator/configure/521/](http://www.pinkequine.com/pinknew/configurator/configure/521/)( this is a test site so you cant actually buy at the moment!) p.s I haven’t done the responsive CSS on the changes I did make to this, but if you make the page smaller to mobile size you can see how the default css changes the layout and the image is put below the options. - This reply was modified 8 years, 4 months ago by [thatsinsurance](https://wordpress.org/support/users/thatsinsurance/). - This reply was modified 8 years, 4 months ago by [thatsinsurance](https://wordpress.org/support/users/thatsinsurance/). - This reply was modified 8 years, 4 months ago by [thatsinsurance](https://wordpress.org/support/users/thatsinsurance/). * Thread Starter [beverke](https://wordpress.org/support/users/beverke/) * (@beverke) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-properly-3/#post-9910618) * Hi Thatsinsurance, I neve changed anything to he skin. I just installed the plugin, started with a first configuration and I followed the instruction video. i noticed that there was never a preview on the admin page. * [thatsinsurance](https://wordpress.org/support/users/thatsinsurance/) * (@thatsinsurance) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-properly-3/#post-9910810) * Hi * if you look along the line where it sys preview there is a little black triangle, this is the ability to show/hide the preview, click on that and see if it shows up. * If it doesn’t and you have not made any changes and your configuration is now not showing up when it did before, then I can only suggest that you possibly have got a corrupted file. This plugin works by a main config file and additionally image files that link to the config, any one that doesn’t match up, will cause issues, I know because I tried taking shortcuts to copy options and messed up a few configurations myself. * If you can go back to the version that worked then start again that would probably be best. * Good Luck * Thread Starter [beverke](https://wordpress.org/support/users/beverke/) * (@beverke) * [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-properly-3/#post-9914743) * Hi Thatsinsurance Thanks for your help. It is working now. Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘plugin doesn’t work properly’ is closed to new replies. * ![](https://ps.w.org/visual-products-configurator-for-woocommerce/assets/icon- 256x256.png?rev=2109732) * [Visual Product Configurator for Woocommerce Lite](https://wordpress.org/plugins/visual-products-configurator-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/visual-products-configurator-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/visual-products-configurator-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/visual-products-configurator-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/visual-products-configurator-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/visual-products-configurator-for-woocommerce/reviews/) ## Tags * [product configurator](https://wordpress.org/support/topic-tag/product-configurator/) * 4 replies * 2 participants * Last reply from: [beverke](https://wordpress.org/support/users/beverke/) * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-work-properly-3/#post-9914743) * Status: resolved