Title: Plugin Down?
Last modified: January 5, 2019

---

# Plugin Down?

 *  Resolved [olivseo](https://wordpress.org/support/users/olivseo/)
 * (@olivseo)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-down-2/)
 * Instagram feed is not loading. No errors show on front end or backend. I tried
   deleting cookies and website cache. Also checked different browsers. Still not
   working.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-down-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Support [Suzie](https://wordpress.org/support/users/suziekh/)
 * (@suziekh)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-down-2/#post-11059906)
 * Hi,
 * I should ask you to update the plugin and save your feed once again.
 * Also, may I kindly ask you to insert the short-code not as a widget, but in a
   simple page. We would like to know whether it is a general problem or not.
 * Thanks in advance.
 *  Thread Starter [olivseo](https://wordpress.org/support/users/olivseo/)
 * (@olivseo)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-down-2/#post-11061121)
 * Hi Suzie,
 * The plugin is updated and I saved the feed again.
 * Also, it is already inserted as a shortcake on the sidebar. I also added the 
   shortcode to the blank page and it is showing the same way.
 *  Plugin Support [Suzie](https://wordpress.org/support/users/suziekh/)
 * (@suziekh)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-down-2/#post-11063064)
 * Dear [@olivseo](https://wordpress.org/support/users/olivseo/),
 * May I kindly ask you to mention the URL of the page where you have inserted the
   shortcode? Just to check both of them.
 * Thank you!
 *  Thread Starter [olivseo](https://wordpress.org/support/users/olivseo/)
 * (@olivseo)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-down-2/#post-11070333)
 * [@suziekh](https://wordpress.org/support/users/suziekh/) I didn’t publish this
   page, as this is a client’s website and I cannot publish pages like that. I did
   preview the page though and the feed was not showing. Do you need a screenshot?
 *  [editanazaryan](https://wordpress.org/support/users/editanazaryan/)
 * (@editanazaryan)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-down-2/#post-11073013)
 * Dear [@olivseo](https://wordpress.org/support/users/olivseo/),
 * Could you please send the screenshot of the console so that we check the error
   messages?
 * Thanks.
 *  Thread Starter [olivseo](https://wordpress.org/support/users/olivseo/)
 * (@olivseo)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/plugin-down-2/#post-11079655)
 * Here is a test site I created: [https://proofwithjillstanley.com/instagram-test/](https://proofwithjillstanley.com/instagram-test/)
 * This is an error that comes up in Console:
 *     ```
       Uncaught TypeError: Cannot read property 'next_max_id' of null
           at Object.wdi_front.userHasNoPhoto (wdi_frontend.min.js:1)
           at Object.wdi_front.saveUserData (wdi_frontend.min.js:1)
           at Object.success (wdi_frontend.min.js:1)
           at o (wdi_instagram.min.js:1)
           at g (wdi_instagram.min.js:1)
           at Object.success (wdi_instagram.min.js:1)
           at i (jquery.js:2)
           at Object.fireWith [as resolveWith] (jquery.js:2)
           at y (jquery.js:4)
           at XMLHttpRequest.c (jquery.js:4)
       ```
   
 *  Plugin Support [Suzie](https://wordpress.org/support/users/suziekh/)
 * (@suziekh)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/plugin-down-2/#post-11095630)
 * Hi,
 * Please excuse my tardy reply.
 * We should send you a file to replace in **wp-content/plugins/wd-instagram-feed/
   js/wdi_frontend.min.js**.
 * For that we need you to contact to [10web@support.io](https://wordpress.org/support/topic/plugin-down-2/10web@support.io?output_format=md)
   by mentioning this forum thread.
 * Thanks and have a nice day!
 *  Thread Starter [olivseo](https://wordpress.org/support/users/olivseo/)
 * (@olivseo)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/plugin-down-2/#post-11096411)
 * I am unable to send an email to the address you provided.
 * This the message I am receiving:
    “Address not found Your message wasn’t delivered
   to [10web@support.io](https://wordpress.org/support/topic/plugin-down-2/10web@support.io?output_format=md)
   because the domain support.io couldn’t be found. Check for typos or unnecessary
   spaces and try again.”
 *  Plugin Support [Suzie](https://wordpress.org/support/users/suziekh/)
 * (@suziekh)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/plugin-down-2/#post-11100029)
 * Hi,
 * Please, accept my deepest apologies.
 * Here is the right email address > [support@10web.io](https://wordpress.org/support/topic/plugin-down-2/support@10web.io?output_format=md)
 * Looking forward to hearing from you.

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘Plugin Down?’ is closed to new replies.

 * ![](https://ps.w.org/wd-instagram-feed/assets/icon-256x256.png?rev=2140072)
 * [10WebSocial](https://wordpress.org/plugins/wd-instagram-feed/)
 * [Support Threads](https://wordpress.org/support/plugin/wd-instagram-feed/)
 * [Active Topics](https://wordpress.org/support/plugin/wd-instagram-feed/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wd-instagram-feed/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wd-instagram-feed/reviews/)

 * 9 replies
 * 3 participants
 * Last reply from: [Suzie](https://wordpress.org/support/users/suziekh/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/plugin-down-2/#post-11100029)
 * Status: resolved