Title: [Plugin: Duplicator] Install error Last modified: August 20, 2016 --- # [Plugin: Duplicator] Install error * Resolved [sharoni](https://wordpress.org/support/users/sharoni/) * (@sharoni) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-duplicator-install-error-2/) * Hello! First of all, let me say that this is a fantastic little plugin which will save me a ton of time if I can work out how to use it properly lol! So, while uploading my local site to the web, and I got this message: * ✔ Prechecks Completed * **Warning: ZipArchive::extractTo(/home/mysite/public_html/.smileys/smiley1.gif)[ ziparchive.extractto]: failed to open stream: Permission denied in /home/mysite/ public_html/installer.php on line 614** * ✔ Package Extracted ✔ Script Files Updated * There is a link which goes to installer-log.txt which ends like this: * ******************************************************************************** DATABASE-ROUTINES ******************************************************************************** START-DB:04:32:55 * db create: true db clean: true db replace characters: false db mysqli charset: false db wait_timeout: 5000 * Now I have an internal server error. * It worked earlier on today, I can’t figure out where I’m going wrong. Can anyone help? * Thanks * [http://wordpress.org/extend/plugins/duplicator/](http://wordpress.org/extend/plugins/duplicator/) Viewing 9 replies - 1 through 9 (of 9 total) * Thread Starter [sharoni](https://wordpress.org/support/users/sharoni/) * (@sharoni) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-duplicator-install-error-2/#post-2962834) * Now I have a… * Fatal error: Call to undefined function get_option() in /home/mysite/public_html/ wp-admin/admin.php on line 32 * Thread Starter [sharoni](https://wordpress.org/support/users/sharoni/) * (@sharoni) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-duplicator-install-error-2/#post-2962837) * looking at the installer-log, Duplicator seems to have no errors, but when I go to log in to my site I now have a white screen with a… * Fatal error: Call to undefined function wp() in /home/mysite/public_html/wp-blog- header.php on line 14 * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [13 years, 9 months ago](https://wordpress.org/support/topic/plugin-duplicator-install-error-2/#post-2962898) * Hi Sharoni, * It looks like you probably have permission or group owner issues see the following [WordPress article](http://codex.wordpress.org/Changing_File_Permissions) for more details. * Also you can try a few things: * 1. Check the chmod for your root folder and system wide read and write privileges. Try setting to 777 temporarily to get things going. 2. [Check your phpinfo](http://codex.wordpress.org/Finding_Server_Info). Is safe mode disabled? If not, your going to need another method to do this, you can also try the manual mode in the “Advanced Options” of the installer. Check the [user guide](http://lifeinthegrid.com/duplicator-docs) for more details. Also see the following question on the [FAQ](http://lifeinthegrid.com/duplicator-faq) which says something like”My Server doesn’t have PHPs ZipArchive can I still install a package?” * Hope this helps! * Thread Starter [sharoni](https://wordpress.org/support/users/sharoni/) * (@sharoni) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-duplicator-install-error-2/#post-2963141) * Hi, thanks for that. I asked my host to disable safe mode which they said they did. I opened php.ini on my server and it says safe mode = off. * but Duplicator’s diagnostics says: **safe_mode On On safe_mode_exec_dir /usr/ local/php/bin /usr/local/php/bin safe_mode_gid Off Off safe_mode_include_dir no value no value * any ideas? * Thank you 🙂 * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-duplicator-install-error-2/#post-2963142) * You may have to restart your Apache web server. The plugin reads directly off the ini value in memory, so it’s probably still not set to off… You can also click on the Diagnostics link on the main menu and do a search for safe, that will also show the state of the value… * Cheers! * Thread Starter [sharoni](https://wordpress.org/support/users/sharoni/) * (@sharoni) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-duplicator-install-error-2/#post-2963143) * Thanks Cory, * So, my host says they have restarted apache and set safe_mode to off. BUT… I’m still getting the big red ‘fail’ in Duplicator diagnostics. * Here are the contents of my php.ini file if it would help: * _it doesn’t help, please don’t post large file contents in the forum – mod_ * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-duplicator-install-error-2/#post-2963144) * Hey sharoni, * You probably want to delete your last post if you can. The moderators don’t like that much information in the threads and its also a security issue for you to post your php.ini file directly into the thread for everyone to see. * If you want to create a ticket here you can: support.lifeinthegrid.com * You might also double check the cache on your browser and disable any cache plugins that might be installed. * Also email the forum moderates and have them remove your last post if you can… * Thxs * Thread Starter [sharoni](https://wordpress.org/support/users/sharoni/) * (@sharoni) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-duplicator-install-error-2/#post-2963145) * Ah, okay-I’ll do that now, thanks Cory (sorry moderators!) * [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * (@corylamleorg) * [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-duplicator-install-error-2/#post-2963147) * No Problem… Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘[Plugin: Duplicator] Install error’ is closed to new replies. * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985) * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/) * [Frequently Asked Questions](https://wordpress.org/plugins/duplicator/#faq) * [Support Threads](https://wordpress.org/support/plugin/duplicator/) * [Active Topics](https://wordpress.org/support/plugin/duplicator/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/duplicator/unresolved/) * [Reviews](https://wordpress.org/support/plugin/duplicator/reviews/) * 9 replies * 2 participants * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/) * Last activity: [13 years, 8 months ago](https://wordpress.org/support/topic/plugin-duplicator-install-error-2/#post-2963147) * Status: resolved