Title: Plugin Error
Last modified: August 2, 2022

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# Plugin Error

 *  Resolved [patrickravaglia94](https://wordpress.org/support/users/patrickravaglia94/)
 * (@patrickravaglia94)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/plugin-error-197/)
 * An unknown error has occurred! Refer to our troubleshooting guide for assistance.
 * This is what is displayed when I want to import existing clients. When I go to
   the “import” tab of the plugin. The only thing I have done is install and activate.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/plugin-error-197/#post-15884590)
 * Hi [@patrickravaglia94](https://wordpress.org/support/users/patrickravaglia94/),
 * Please try increasing the execution timeout and reducing the import batch count
   value to 5 or lesser in the plugin settings and check if the issue still occurs
   or not. If yes then please share your import log file and system status report
   [via support. ](https://www.webtoffee.com/contact/)
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [3 years, 10 months ago](https://wordpress.org/support/topic/plugin-error-197/#post-15903028)
 * Hi [@patrickravaglia94](https://wordpress.org/support/users/patrickravaglia94/),
 * We will be marking this thread as resolved for now as we haven’t received any
   response from your side yet. You can still reply to this thread once you have
   an update for us.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin Error’ is closed to new replies.

 * ![](https://ps.w.org/users-customers-import-export-for-wp-woocommerce/assets/
   icon-256x256.gif?rev=3065206)
 * [Export and Import Users and Customers](https://wordpress.org/plugins/users-customers-import-export-for-wp-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/users-customers-import-export-for-wp-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/users-customers-import-export-for-wp-woocommerce/reviews/)

## Tags

 * [csv](https://wordpress.org/support/topic-tag/csv/)

 * 2 replies
 * 2 participants
 * Last reply from: [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * Last activity: [3 years, 10 months ago](https://wordpress.org/support/topic/plugin-error-197/#post-15903028)
 * Status: resolved