Title: plugin error and subscriptions aren’t working Last modified: September 15, 2023 --- # plugin error and subscriptions aren’t working * Resolved [rudtek2](https://wordpress.org/support/users/rudtek2/) * (@rudtek2) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-error-and-subscriptions-arent-working/) * I’m getting an error that my subscriptions are failing and when I look in my woo error log I am seeing this error: * ```wp-block-code (subscription payment) failed to finish processing due to the following exception: Too few arguments to function Square\Models\CreatePaymentRequest::__construct(), 2 passed in /www/wp-content/plugins/woocommerce-square/includes/Gateway/API/Requests/Payments.php on line 79 and exactly 3 expected ``` * In my actionscheduler I have this error: * ```wp-block-code unexpected shutdown: PHP Fatal error Uncaught Error: Call to a member function getOrder() on null in /www/wp-content/plugins/woocommerce-square/includes/Gateway/API.php:335 Stack trace: #0 /www/wp-content/plugins/woocommerce-square/includes/Gateway.php(339): WooCommerce\Square\Gateway\API->create_order('8P544GC92VEN7', Object(Automattic\WooCommerce\Admin\Overrides\Order)) #1 /www/wp-content/plugins/woocommerce-square/vendor/skyverge/wc-plugin-framework/woocommerce/payment-gateway/class-sv-wc-payment-gateway-direct.php(384): WooCommerce\Square\Gateway->do_transaction(Object(Automattic\WooCommerce\Admin\Overrides\Order)) #2 /www/wp-content/plugins/woocommerce-square/vendor/skyverge/wc-plugin-framework/woocommerce/payment-gateway/integrations/class-sv-wc-payment-gateway-integration-subscriptions.php(221): SkyVerge\WooCommerce\PluginFramework\v5_4_0\SV_WC_Payment_Gateway_Direct->process_payment(2223) #3 /www/wp-includes/class-wp-hook.ph in /www/wp-content/plugins/woocommerce-square/includes/Gateway/API.php on line 335 ``` * How should I fix this? - This topic was modified 2 years, 8 months ago by [rudtek2](https://wordpress.org/support/users/rudtek2/). Viewing 7 replies - 1 through 7 (of 7 total) * Thread Starter [rudtek2](https://wordpress.org/support/users/rudtek2/) * (@rudtek2) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-error-and-subscriptions-arent-working/#post-17055101) * Here is my system report as well: * ```wp-block-code ` ### WordPress Environment ### WordPress address (URL): https://dellariccahaircolor.com Site address (URL): https://dellariccahaircolor.com WC Version: 8.1.0 REST API Version: ✔ 8.1.0 WC Blocks Version: ✔ 10.9.3 Action Scheduler Version: ✔ 3.6.2 Log Directory Writable: ✔ WP Version: 6.3.1 WP Multisite: – WP Memory Limit: 128 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Flywheel/5.1.0 PHP Version: 8.2.9 PHP Post Max Size: 300 MB PHP Time Limit: 178 PHP Max Input Vars: 10000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.7.42-google Max Upload Size: 300 MB Default Timezone is UTC: ✔ 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: #163 - /shop/ Cart: #467 - /cart-2/ Checkout: #468 - /checkout-2/ My account: ❌ Page does not contain the [woocommerce_my_account] shortcode. Terms and conditions: #3906 - /terms-condition/ ### Theme ### Name: Divi Version: 4.21.0 Author URL: http://www.elegantthemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://dellariccahaircolor.com Subscriptions-core Library Version: 6.2.0 Subscription Statuses: wc-active: 24 wc-on-hold: 35 wc-cancelled: 10 WooCommerce Account Connected: ✔ Yes Active Product Key: ✔ Yes Custom Retry Rules: ✔ No Custom Retry Rule Class: ✔ No Custom Raw Retry Rule: ✔ No Custom Retry Rule: ✔ No Retries Migration Status: ✔ Completed Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: United States (US) — Texas ### Subscriptions by Payment Gateway ### Square: wc-active: 24 wc-cancelled: 9 wc-on-hold: 35 ### Payment Gateway Support ### Square: products card_types customer_decline_messages payment_form authorization charge charge-virtual capture_charge refunds voids customer_id tokenization add_payment_method token_editor subscriptions subscription_suspension subscription_cancellation subscription_reactivation subscription_amount_changes subscription_date_changes multiple_subscriptions subscription_payment_method_change_customer subscription_payment_method_change_admin ### Square ### Environment: Production Tokenization Enabled: ✔ Debug Mode: Off ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-09-16 19:16:23 -06:00 Options: ✔ Notes: 22 Onboarding: completed ### All Products for WooCommerce Subscriptions ### Template Overrides: – ### Action Scheduler ### Complete: 3,258 Oldest: 2023-08-15 22:54:03 +0000 Newest: 2023-09-15 22:28:21 +0000 Failed: 47 Oldest: 2021-06-23 22:42:24 +0000 Newest: 2023-09-15 13:13:38 +0000 Pending: 36 Oldest: 2023-09-15 22:48:21 +0000 Newest: 2023-11-04 17:02:33 +0000 ### Status report information ### Generated at: 2023-09-15 16:43:49 -06:00 ` ``` * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-error-and-subscriptions-arent-working/#post-17057915) * Hi [@rudtek2](https://wordpress.org/support/users/rudtek2/) * Based on the error messages you’re seeing, it looks like the problem is related to the Square payment gateway plugin for WooCommerce. The first error is because the CreatePaymentRequest function is expecting three arguments, but only two are being passed. The second error indicates that the getOrder() function is trying to operate on null. * To troubleshoot the issue, could you please downgrade your PHP version from 8.2.9 to 8.0 or 7.4? Also, increase your PHP Post Max Size from 300 MB to 2 GB and PHP Time Limit from 178 to 1200. * If the issue persists, it may be due to a conflict with another plugin. Try deactivating other plugins one by one to see if the issue resolves. You can find a detailed explanation of conducting a conflict test [here](https://docs.woocommerce.com/document/how-to-test-for-conflicts/). * Let us know how that goes. Looking forward to helping you. * Thread Starter [rudtek2](https://wordpress.org/support/users/rudtek2/) * (@rudtek2) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-error-and-subscriptions-arent-working/#post-17060660) * Thanks for helping. There have been no changes to the site other than plugin updates, so hopefully there’s not a conflict. I’ll try to downgrade, and see if that fixes the issue. * The next question would be, since the payments failed, does Woo Square attempt a re-try? Or do I manually need to try to make the payments to get the subscription live again? If manual, how would I do that? * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-error-and-subscriptions-arent-working/#post-17065799) * Hi [@rudtek2](https://wordpress.org/support/users/rudtek2/) * > I’ll try to downgrade, and see if that fixes the issue. * Sure, go ahead and take your time to downgrade. I’m pretty sure that everything will be sorted after downgrading to PHP 8.0 or 7.4. I’m eager to hear about your progress. * > The next question would be, since the payments failed, does Woo Square attempt > a re-try? Or do I manually need to try to make the payments to get the subscription > live again? If manual, how would I do that? * If you haven’t enabled the option to retry failed recurring payments, the system won’t automatically retry failed payments for you. In this case, you’ll need to process the payments manually to reactivate the subscription. Further information can be found here: - [https://woocommerce.com/document/subscriptions/failed-payment-retry/](https://woocommerce.com/document/subscriptions/failed-payment-retry/) - [https://woocommerce.com/document/subscriptions/renewal-process/](https://woocommerce.com/document/subscriptions/renewal-process/) * Here’s how you can do it: 1. Navigate to WooCommerce > Subscriptions. 2. Find the subscription that needs a payment retry and click on it. 3. In the ‘Subscription actions’ dropdown, select ‘Process renewal’. 4. Click the arrow button next to the dropdown to process the payment. * Further information can be found here: [https://woocommerce.com/document/subscriptions/add-or-modify-a-subscription/#section-15](https://woocommerce.com/document/subscriptions/add-or-modify-a-subscription/#section-15) * I hope this helps! Please let us know how it goes or if you need further assistance. * Plugin Support [Gabriel – a11n](https://wordpress.org/support/users/gabrielfuentes/) * (@gabrielfuentes) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-error-and-subscriptions-arent-working/#post-17077257) * It’s been a while since you responded, so I’m marking this as resolved – we’ll be here if/when you need us. * Thread Starter [rudtek2](https://wordpress.org/support/users/rudtek2/) * (@rudtek2) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-error-and-subscriptions-arent-working/#post-17078235) * this didn’t fix it, I downgraded my php and even tried going to 4.2.0 of your plugin. Still not working…any other options? * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-error-and-subscriptions-arent-working/#post-17082901) * Hi there [@rudtek2](https://wordpress.org/support/users/rudtek2/) 👋 * > this didn’t fix it, I downgraded my php and even tried going to 4.2.0 of your > plugin. Still not working…any other options? * I’m sorry to hear the issue persists. Could you [create a ticket](https://woocommerce.com/my-account/create-a-ticket/) with a link to this thread, please? We can investigate this in great detail, and assist you further over there. * Thank you! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘plugin error and subscriptions aren’t working’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 7 replies * 4 participants * Last reply from: [anastas10s](https://wordpress.org/support/users/anastas10s/) * Last activity: [2 years, 8 months ago](https://wordpress.org/support/topic/plugin-error-and-subscriptions-arent-working/#post-17082901) * Status: resolved