Title: Plugin Error message when trying to install: Installation failed
Last modified: February 4, 2021

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# Plugin Error message when trying to install: Installation failed

 *  [ds97](https://wordpress.org/support/users/ds97/)
 * (@ds97)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-error-message-when-trying-to-install-installation-failed/)
 * Good day
    for some reason the plugin was uninstalled from our website. I can’t
   remember doing it myself, but I cannot find it any more. When I try and reinstall
   it I get an error message that reads: Installation failed: The destination folder
   already exists.
 * Any ideas on how I can get the PDF Invoice plugin back up and running on our 
   site?
 * Many thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/)
 * (@pomegranate)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-error-message-when-trying-to-install-installation-failed/#post-14001946)
 * If this happens it means that for some reason the plugin folder is still active
   even though the main plugin file is no longer there. You’ll have to remove the
   folder `woocommerce-pdf-invoices-packing-slips` from the `wp-content/plugins/`
   folder on your site via FTP or filemanager from your host. Unfortunately I don’t
   know of ways to do this without FTP, but let us know if you need more help with
   this!
 *  Plugin Contributor [Yordan Soares](https://wordpress.org/support/users/yordansoares/)
 * (@yordansoares)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-error-message-when-trying-to-install-installation-failed/#post-14005817)
 * In addition to what [@pomegranate](https://wordpress.org/support/users/pomegranate/)
   said, you can use the plugin [File Manager](https://wordpress.org/plugins/wp-file-manager/)
   to access to your `plugins` directory withing your WP dashboard. You need to 
   install and activate the plugin, go to **Dashboard > WP File Manager**, browse
   your `plugins` directory (`/wp-content/plugins/`) and remove the `woocommerce-
   pdf-invoices-packing-slips` folder:
 * [⌊An screenshot of the File Manager plugin explorer screen⌉⌊An screenshot of 
   the File Manager plugin explorer screen⌉[
 * Let us know if it works!
 *  Plugin Contributor [Ewout](https://wordpress.org/support/users/pomegranate/)
 * (@pomegranate)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-error-message-when-trying-to-install-installation-failed/#post-14006403)
 * Do note that such plugins are typically more vulnerable to security holes than
   other plugins, so if you do decide to use the WP File Manager plugin, make sure
   to delete it afterwards.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin Error message when trying to install: Installation failed’ is 
closed to new replies.

 * ![](https://ps.w.org/woocommerce-pdf-invoices-packing-slips/assets/icon-256x256.
   png?rev=2189942)
 * [PDF Invoices & Packing Slips for WooCommerce](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-pdf-invoices-packing-slips/reviews/)

 * 3 replies
 * 3 participants
 * Last reply from: [Ewout](https://wordpress.org/support/users/pomegranate/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-error-message-when-trying-to-install-installation-failed/#post-14006403)
 * Status: not resolved