Title: “plugin error: timeoutPlease, contact Cleantalk support” Last modified: April 7, 2021 --- # “plugin error: timeoutPlease, contact Cleantalk support” * Resolved [Kate](https://wordpress.org/support/users/katebopp/) * (@katebopp) * [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-error-timeoutplease-contact-cleantalk-support/) * Hi there, we just updated our website (plugins, themes). Immediately after update, I noticed that our site was loading slower than usual. As part of our update protocol, we use wpboom.com to snapshot our site visually to see what may have changed. When I clicked on a link from wpboom to load the url in question (our“ World Coins” product category), I noticed it seemed to be loading really slowly. Then I got an error message which said: “www.goldenruleenterprises.org says ‘ Anti-spam by cleantalk plugin error: timeout Please, contact Cleantalk tech support [https://wordpress.org/support/plugin/cleantalk-spam-protect](https://wordpress.org/support/plugin/cleantalk-spam-protect).'” * Once I saw this error message, I remembered that (just a moment previously) I had noted on other urls that the site was loading way slower than normal.) * Yes, Cleantalk antispam was one of the updates I did today. So does this mean that the Cleantalk update is what is slowing down our site? * FYI, after this happened, I was unable to recreate the event. Our category and shop pages are still loading pretty slowly but the error message has not popped up again. Thank you for your time. - This topic was modified 5 years, 1 month ago by [Kate](https://wordpress.org/support/users/katebopp/). Viewing 10 replies - 1 through 10 (of 10 total) * [Justin Korn](https://wordpress.org/support/users/themonko/) * (@themonko) * [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-error-timeoutplease-contact-cleantalk-support/#post-14291184) * We’re seeing this to (at least on one site so far) where the site is slowing down and my client just sent a screenshot with this exact same message. * [SergeM](https://wordpress.org/support/users/serge00/) * (@serge00) * [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-error-timeoutplease-contact-cleantalk-support/#post-14291223) * Hello, [@katebopp](https://wordpress.org/support/users/katebopp/), [@themonko](https://wordpress.org/support/users/themonko/). * Thank you for your feedback. We are working on fixing this issue. Please, give us about 24 hours. We will inform you of the results. * [SergeM](https://wordpress.org/support/users/serge00/) * (@serge00) * [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-error-timeoutplease-contact-cleantalk-support/#post-14293461) * We couldn’t identify what causes this issue. * Please, copy-paste your question about the CleanTalk account and service here in our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open) * We need some of you personal data for further troubleshooting. * Sorry for the inconveniences caused. * Thread Starter [Kate](https://wordpress.org/support/users/katebopp/) * (@katebopp) * [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-error-timeoutplease-contact-cleantalk-support/#post-14294453) * Hi there [@serge00](https://wordpress.org/support/users/serge00/) . Thank you for your response. I have just submitted a ticket at that link. Thank you for your help. * Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/) * (@sergecleantalk) * [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-error-timeoutplease-contact-cleantalk-support/#post-14294504) * Thank you, let’s continue in your ticket. * [Razorfrog Web Design](https://wordpress.org/support/users/razorfrog/) * (@razorfrog) * [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-error-timeoutplease-contact-cleantalk-support/#post-14294904) * We’re seeing this on sites as well. Screenshot: [https://rzfg.co/pMWOVQ](https://rzfg.co/pMWOVQ) * When will it be resolved? Should we downgrade versions? * Plugin Author [alexandergull](https://wordpress.org/support/users/alexandergull/) * (@alexandergull) * [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-error-timeoutplease-contact-cleantalk-support/#post-14295031) * Hello, [@razorfrog](https://wordpress.org/support/users/razorfrog/) * Open a new ticket and let us see it from your side. [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open) * Then more data we get, than faster the issue will be resolved * [SergeM](https://wordpress.org/support/users/serge00/) * (@serge00) * [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-error-timeoutplease-contact-cleantalk-support/#post-14296430) * Thank you for waiting, [@themonko](https://wordpress.org/support/users/themonko/), [@katebopp](https://wordpress.org/support/users/katebopp/), [@razorfrog](https://wordpress.org/support/users/razorfrog/). * We have fixed the issue. Please, use this archive: [https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip](https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip) * The guide is here: [https://cleantalk.org/help/update-wordpress](https://cleantalk.org/help/update-wordpress) * Did it help you? * [juliobornelli](https://wordpress.org/support/users/juliobornelli/) * (@juliobornelli) * [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-error-timeoutplease-contact-cleantalk-support/#post-14298679) * I’m still getting the error message and I think it might be affecting my woocommerce store, blocking credit card purchases. * Since the error prompt first appeared, I’ve had a surge on the number of failed credit card purchases. * Plugin Support [katereji](https://wordpress.org/support/users/katereji/) * (@katereji) * [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-error-timeoutplease-contact-cleantalk-support/#post-14298981) * Hi, [@juliobornelli](https://wordpress.org/support/users/juliobornelli/) Thank you for the feedback. I informed the developers. Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘“plugin error: timeoutPlease, contact Cleantalk support”’ is closed to new replies. * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767) * [Anti Spam for Contact Forms, Comments & Online Stores - CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/) * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq) * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/) * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/) * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/) * 10 replies * 8 participants * Last reply from: [katereji](https://wordpress.org/support/users/katereji/) * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/plugin-error-timeoutplease-contact-cleantalk-support/#post-14298981) * Status: resolved