Title: Plugin errors? Last modified: November 22, 2022 --- # Plugin errors? * Resolved [Liam Reford](https://wordpress.org/support/users/sreford/) * (@sreford) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/) * Hi guys, I seem to be having issues with payment on my website, I have been getting reports of errors whilst paying with card, and with paypal. A potential customer states they get an error saying to enter their address, but it seems to work fine with me. Any solutions? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-errors-29%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/topic/plugin-errors-29/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-errors-29/page/2/?output_format=md) * Thread Starter [Liam Reford](https://wordpress.org/support/users/sreford/) * (@sreford) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/#post-16225274) * I’ve noticed that, when activating the plugin, it pops up an error that the account is already in use on another site. Can I not use the same account on multiple websites? * [Jazz](https://wordpress.org/support/users/prgemini/) * (@prgemini) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/#post-16225378) * Hello! I am also having the “please enter address to continue” error in checkout even though all the information is added. I was also notified by my customers today. Please fix * Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * (@niklasinpsyde) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/#post-16234409) * Hi [@sreford](https://wordpress.org/support/users/sreford/) * > I have been getting reports of errors whilst paying with card, and with paypal. > A potential customer states they get an error saying to enter their address, > but it seems to work fine with me. Any solutions? * I can reproduce this `Please enter an address to continue.` error on your site. This seems to happen as a guest user while the `DELIVER TO A DIFFERENT ADDRESS?` option is unchecked **and** the shipping address fields are not populated. Can you please try again while logged out? When the shipping address fields are populated, the error does not seem to occur regardless of whether the shipping checkbox is set. * But I cannot reproduce this in my own environment. So you may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the [default theme Storefront](https://wordpress.org/themes/storefront/) and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists. * Here’s a guide that explains the steps in more detail: [How to test for conflicts](https://woocommerce.com/document/how-to-test-for-conflicts/) Please let us know how this works out for you. Thanks! * > I’ve noticed that, when activating the plugin, it pops up an error that the > account is already in use on another site. Can I not use the same account on > multiple websites? * Could you maybe provide a screenshot of this message? I’m not sure where this would appear. The same PayPal account can be connected to multiple websites, but there are limitations with certain features such as Vaulting when reusing the same PayPal merchant account. * Kind regards, Niklas * Thread Starter [Liam Reford](https://wordpress.org/support/users/sreford/) * (@sreford) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/#post-16234474) * It does seem I am not alone with the same issue, as indicated here: [https://wordpress.org/support/topic/please-enter-address-to-continue/](https://wordpress.org/support/topic/please-enter-address-to-continue/) * Thread Starter [Liam Reford](https://wordpress.org/support/users/sreford/) * (@sreford) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/#post-16234489) * I changed shipping options to “Force shipping to the customer billing address” and now it works fine. Weird. * Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * (@niklasinpsyde) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/#post-16234496) * Hi [@sreford](https://wordpress.org/support/users/sreford/), * Thanks for the feedback. I also tested it with the shipping address as default( as it was configured on your site), but was still unable to reproduce. So we are still interested in a copy of your WooCommerce system report to better understand the site configuration. * The system report can be accessed from here: WooCommerce > Status > Get system report > Copy for support You can share it either here in the forums or privately with us from here: [https://paypal.inpsyde.com/docs/request-support/](https://paypal.inpsyde.com/docs/request-support/) Please include a link to this thread when sending a private message. Thanks! * Kind regards, Niklas * Thread Starter [Liam Reford](https://wordpress.org/support/users/sreford/) * (@sreford) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/#post-16234506) * Going to sandbox it to make suree it’s all working right… * ``` ### WordPress Environment ### WordPress address (URL): https://onyxdragon.co.uk Site address (URL): https://onyxdragon.co.uk WC Version: 7.1.0 REST API Version: ✔ 7.1.0 WC Blocks Version: ✔ 9.0.0 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 16 GB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.30 PHP Post Max Size: 16 GB PHP Time Limit: 1200 PHP Max Input Vars: 10000 cURL Version: 7.85.0 OpenSSL/1.1.1q SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.36-MariaDB-cll-lve Max Upload Size: 16 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ 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Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpat_zbs_invoices: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wpat_zbs_lineitems: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpat_zbs_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpat_zbs_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpat_zbs_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpat_zbs_object_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpat_zbs_quotes: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wpat_zbs_quotes_templates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpat_zbs_security_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpat_zbs_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpat_zbs_segments_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpat_zbs_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpat_zbs_sys_cronmanagerlogs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpat_zbs_sys_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpat_zbs_sys_email_hist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpat_zbs_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpat_zbs_tags_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wpat_zbs_tax_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpat_zbs_temphash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpat_zbs_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpat_zbs_transactions: Data: 0.02MB + Index: 0.14MB + Engine InnoDB wpat_zettle_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpat_zettle_woocommerce_id_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### aal_button: 1 attachment: 11947 custom_css: 3 customize_changeset: 26 elementor_library: 1 feedback: 22 giftcard: 8 itsec-dash-card: 6 itsec-dashboard: 1 jetpack_migration: 2 jp_img_sitemap: 6 jp_img_sitemap_index: 1 jp_sitemap: 1 jp_sitemap_master: 1 lws-wre-event: 4 lws-wre-pool: 1 lws-wre-unlockable: 1 mailpoet_page: 1 nav_menu_item: 309 oembed_cache: 1 page: 15 post: 12 product: 3097 product_variation: 2 revision: 133 shop_coupon: 1 shop_order: 34 shop_order_refund: 1 tt_font_control: 1 wa-order-numbers: 1 wp_global_styles: 2 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (25) ### All in One SEO: by All in One SEO Team – 4.2.7.1 Crisp: by Crisp – 0.38 EAN for WooCommerce: by WPFactory – 4.4.0 GTranslate: by Translate AI Multilingual Solutions – 2.9.14 Health Check & Troubleshooting: by The WordPress.org community – 1.5.1 Jetpack Social: by Automattic – 1.5.0 Jetpack: by Automattic – 11.5.1 Ko-fi Button: by Ko-fi Team – 1.2.1 HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 9.0.480 LiteSpeed Cache: by LiteSpeed Technologies – 5.3 Ocean Extra: by OceanWP – 2.0.6 Ocean Social Sharing: by OceanWP – 2.0.2 Performance Lab: by WordPress Performance Team – 1.7.0 Really Simple SSL: by Really Simple Plugins – 6.0.11 WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.26 WooCommerce Blocks: by Automattic – 9.0.0 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.17 WooCommerce PayPal Payments: by WooCommerce – 2.0.0 PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.2.5 WooCommerce Shipping & Tax: by WooCommerce – 2.0.0 WooCommerce Square: by WooCommerce – 3.3.0 WooCommerce: by Automattic – 7.1.0 WP 2FA - Two-factor authentication for WordPress: by WP White Security – 2.3.0 WPForms Lite: by WPForms – 1.7.8 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.9.6 ### Inactive Plugins (0) ### ### Must Use Plugins (1) ### Health Check Troubleshooting Mode: by – 1.8.1 ### Settings ### API Enabled: ✔ Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) pw gift card (pw-gift-card) simple (simple) variable (variable) wgm_gift_card (wgm_gift_card) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #6 - / Basket: #45424 - /basket/ Checkout: #45425 - /checkout/ My account: #45426 - /my-account/ Terms and conditions: #211 - /terms-and-conditions/ ### Theme ### Name: OceanWP Version: 3.3.6 Author URL: https://oceanwp.org/about-oceanwp/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: oceanwp/woocommerce/cart/mini-cart.php oceanwp/woocommerce/content-single-product.php oceanwp/woocommerce/loop/loop-start.php oceanwp/woocommerce/single-product/title.php ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: GB WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ✔ Tracking enabled: ✔ ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-11-26 11:16:02 +00:00 Options: ✔ Notes: 52 Onboarding: completed ### Action Scheduler ### Complete: 560 Oldest: 2022-11-23 11:14:38 +0000 Newest: 2022-11-25 13:30:12 +0000 Failed: 3,147 Oldest: 2021-06-24 16:17:27 +0100 Newest: 2021-10-25 21:11:06 +0100 Pending: 13 Oldest: 2022-11-25 13:45:12 +0000 Newest: 2022-12-01 18:02:25 +0000 ### Status report information ### Generated at: 2022-11-25 13:36:32 +00:00 ``` * Thread Starter [Liam Reford](https://wordpress.org/support/users/sreford/) * (@sreford) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/#post-16234689) * OK, sandbox testing gets me through to paypal in guest checkout but throws up an error of “We’re sorry, something seems to have gone wrong. Please try again.” * Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * (@niklasinpsyde) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/#post-16234742) * Hi [@sreford](https://wordpress.org/support/users/sreford/), * The smart buttons currently appear to not be loading on the page, which should usually not be possible. Could you please check the API credentials are valid and then try saving the setting in the Standard Payments tab? Thanks! * Kind regards, Niklas * Thread Starter [Liam Reford](https://wordpress.org/support/users/sreford/) * (@sreford) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/#post-16234764) * I’ve relogged in to reset the API again. * Thread Starter [Liam Reford](https://wordpress.org/support/users/sreford/) * (@sreford) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/#post-16234807) * OK, I’m learning more. Under sandbox, it’ll successfully checkout for logged in users, and then fail for guest users. * Normal checkout gives me an error of “We couldn’t complete your payment for you. To get your payments working again, check your account or contact us” - This reply was modified 3 years, 6 months ago by [Liam Reford](https://wordpress.org/support/users/sreford/). * Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * (@niklasinpsyde) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/#post-16234942) * When are you getting this error message? After closing the PayPal popup window? Could you maybe share a screenshot if it persists for you? Thanks! In the current configuration on your site, the buttons are loading and there is no error message preventing the popup from opening. So it appears to be fully operational. We can’t complete any live payments for testing though and have to rely on the sandbox for this. * Kind regards, Niklas * Thread Starter [Liam Reford](https://wordpress.org/support/users/sreford/) * (@sreford) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/#post-16234985) * Getting that normal checkout error on paypal’s popup window. It’s in sandbox mode right now if you’d like to check. * Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/) * (@niklasinpsyde) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/#post-16235035) * Thanks! I just made two test orders, 45880 & 45881. When I first tried to make a sandbox payment as a guest, I saw the same error you mentioned after closing the PayPal popup window. There was also a JavaScript error in the browser console, so something seemingly went wrong. WooCommerce still created the WordPress user though and logged me in. After refreshing the page, the payment was successful while being logged in. * Then I logged out and tried it again as a guest, but this time the entire process completed without any errors. So this does appear to be inconsistent. Or can you reproduce it every time as a guest? If so, does this problem also persist with only WooCommerce and PayPal Payments active? * There is also a handy plugin that allows you to disable plugins only for your IP address: [https://wordpress.org/plugins/check-conflicts/](https://wordpress.org/plugins/check-conflicts/) So if you don’t have a separate staging site to safely disable everything, this allows you to disable other plugins only for yourself while buyers can still browse the site like normally. * Kind regards, Niklas * Thread Starter [Liam Reford](https://wordpress.org/support/users/sreford/) * (@sreford) * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-errors-29/#post-16235079) * With just Woocommerce and Paypal Payments, the error still occurs. Viewing 15 replies - 1 through 15 (of 23 total) 1 [2](https://wordpress.org/support/topic/plugin-errors-29/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-errors-29/page/2/?output_format=md) The topic ‘Plugin errors?’ is closed to new replies. * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev= 3234615) * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/) * 24 replies * 3 participants * Last reply from: [Liam Reford](https://wordpress.org/support/users/sreford/) * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/plugin-errors-29/page/2/#post-16277141) * Status: resolved