Title: [Plugin: eShop] A Failed Payment
Last modified: August 20, 2016

---

# [Plugin: eShop] A Failed Payment

 *  Resolved [hollyrock](https://wordpress.org/support/users/hollyrock/)
 * (@hollyrock)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-eshop-a-failed-payment/)
 * I received a payment via Paypal and then received an email saying that “The transaction
   was not completed successfully. eShop could not validate the order. Please double
   check all settings in eShop and at paypal to confirm they are both correct.”
 * I’ve checked [http://quirm.net/wiki/eshop/setting-up-merchant-gateways/paypal/](http://quirm.net/wiki/eshop/setting-up-merchant-gateways/paypal/)
   and all my info is correct. My emails, location, tax, etc settings are all correct.
 * What’s making the transaction fail? And are my customers receiving an email saying
   it failed? The money is in Paypal, so can they be assured the sale went through
   or should I email them to confirm I have their money/will send the product?
 * [http://wordpress.org/extend/plugins/eshop/](http://wordpress.org/extend/plugins/eshop/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Anonymous User
 * (@anonymized-3085)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-eshop-a-failed-payment/#post-3617610)
 * what was the subject of that email? and have you had successful purchases before?
 * also, please post a link to your site.
 *  [hijinksensue](https://wordpress.org/support/users/hijinksensue/)
 * (@hijinksensue)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-eshop-a-failed-payment/#post-3617689)
 * I think I know what is going on. I am having the same issue after updating to
   6.3.9. Paypal notification emails are now getting sent to my secondary Paypal
   email address (listed as “Secondary Email Addres” in the paypal merchant gateway
   settings) instead of my “Main Account Email Address.” It seems eShop is defaulting
   to my non-main email address which sometimes causes the transaction to not authenticate,
   even though the payment does actually go through and generate a transaction ID.
 * UPDATE:
 * Ok, now Im wondering if the whole purpose of the secondary email is for eShop
   to use it after authenticating with the main Paypal email. If that is the case,
   it has never worked before, but magically started working after the 6.3.9 update.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-eshop-a-failed-payment/#post-3617710)
 * >  now Im wondering if the whole purpose of the secondary email is for eShop 
   > to use it after authenticating with the main Paypal email.
 * No – that’s not what it is used for. Generally speaking, the secondary email 
   is only used when responding to a customer using the Admin email template.
 *  [hijinksensue](https://wordpress.org/support/users/hijinksensue/)
 * (@hijinksensue)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-eshop-a-failed-payment/#post-3617711)
 * Im super confused then, because as of the last update all of my Paypal confirmation
   emails are going to my secondary email and the transactions are being approved
   in eSHop.
 *  Thread Starter [hollyrock](https://wordpress.org/support/users/hollyrock/)
 * (@hollyrock)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-eshop-a-failed-payment/#post-3617713)
 * It was the Secondary Email address that was causing my problems. I have two email
   addresses linked to my paypal. So in the eshop settings under Merchant Gateways
   I put my primary paypal address under Main account Email address and the additional
   email linked to my paypal under Secondary Email address.
 * Since deleting the Secondary Email address and only having my primary listed 
   under Main account Email address, I’ve stopped getting the transaction failed
   messages. I have no idea why there’s a field for a Secondary Email address at
   all since it’s not necessary.
 *  [esmi](https://wordpress.org/support/users/esmi/)
 * (@esmi)
 * [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-eshop-a-failed-payment/#post-3617717)
 * It is needed for some users with 2 PayPal email addresses. It was added specifically
   at the request of these users and it works fine for them.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘[Plugin: eShop] A Failed Payment’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/eshop_d6e4b8.svg)
 * [eShop](https://wordpress.org/plugins/eshop/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/eshop/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/eshop/)
 * [Active Topics](https://wordpress.org/support/plugin/eshop/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/eshop/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/eshop/reviews/)

## Tags

 * [Failed](https://wordpress.org/support/topic-tag/failed/)
 * [paypal](https://wordpress.org/support/topic-tag/paypal/)

 * 6 replies
 * 4 participants
 * Last reply from: [esmi](https://wordpress.org/support/users/esmi/)
 * Last activity: [13 years, 2 months ago](https://wordpress.org/support/topic/plugin-eshop-a-failed-payment/#post-3617717)
 * Status: resolved