Title: Plugin failed – no support
Last modified: October 14, 2022

---

# Plugin failed – no support

 *  [flyden](https://wordpress.org/support/users/flyden/)
 * (@flyden)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-failed-no-support/)
 * Been using the plugin on two sites for 1 year ok but the plugin has failed after
   recent WP update to 6.0.2
    Main problem and concern is that hat we are not getting
   any response from the developer after creating a support ticket and uploading
   screenshots!?
    -  This topic was modified 3 years, 7 months ago by [flyden](https://wordpress.org/support/users/flyden/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [osama.esh](https://wordpress.org/support/users/osamaesh/)
 * (@osamaesh)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-failed-no-support/#post-16096963)
 * hello,
    first of all, thank you for using our plugins, we are really sorry for
   any inconvenience caused.
 * could you please share your ticket ID here so I can check this for you?
 * Note: our plugin tested and working fine with WordPress 6.0.2 !! you maybe have
   another issue or conflict!
 *  Thread Starter [flyden](https://wordpress.org/support/users/flyden/)
 * (@flyden)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-failed-no-support/#post-16099614)
 * Ok, support have finally answered. It appears that a combination of WP upgrade
   and an Ad Blocker within Chrome, which was active before the upgrade, was causing
   the App failure. Switching off the Ad Blocker fixed the rendering issue, but 
   not ideal because it worked fine within Chrome beforehand and now the client 
   has to choose between the two!
 *  Plugin Author [osama.esh](https://wordpress.org/support/users/osamaesh/)
 * (@osamaesh)
 * [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-failed-no-support/#post-16101761)
 * thank you for understanding,
    we are working hard to fix the Ad blocker issue,
   We hope that you will reconsider your evaluation of us, this problem is beyond
   our control 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin failed – no support’ is closed to new replies.

 * ![](https://ps.w.org/visitors-traffic-real-time-statistics/assets/icon-256x256.
   png?rev=1370175)
 * [Visitor Traffic Real Time Statistics](https://wordpress.org/plugins/visitors-traffic-real-time-statistics/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/visitors-traffic-real-time-statistics/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/visitors-traffic-real-time-statistics/)
 * [Active Topics](https://wordpress.org/support/plugin/visitors-traffic-real-time-statistics/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/visitors-traffic-real-time-statistics/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/visitors-traffic-real-time-statistics/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [osama.esh](https://wordpress.org/support/users/osamaesh/)
 * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/plugin-failed-no-support/#post-16101761)