Title: Plugin Failure Last modified: April 11, 2018 --- # Plugin Failure * Resolved [Andykev](https://wordpress.org/support/users/andykev/) * (@andykev) * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-failure-6/) * FYI. Rec’d. 3-5 (approx.) routine plugin updates from Envira. ALL FAILED. * Error message (across all my sites -8- so it’s their issue): * _An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums._ * Tried to send support ticked, and did log in twice: * Support: OverviewPurchase HistoryDownloadsProfileSupportLogout _Sorry. You must be logged in to view this form._ * This is second annoyance recently. Few months ago, one of the “pagination” add- on updates crashed a commerce site. They admitted an issue, took almost a month to release fix. * I have since begun to suspect the recent change in ownership may be a “repeat” of what once happened to one of the best gallery (NextGen) and how it fell to pieces. * Cannot update, nor contact their support… waiting. I tried old email to company but waiting to see if it is rec’d. Viewing 5 replies - 1 through 5 (of 5 total) * [jamzth](https://wordpress.org/support/users/jamzth/) * (@jamzth) * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-failure-6/#post-10171061) * Hi [@andykev](https://wordpress.org/support/users/andykev/), * Thanks for reaching out. I’m happy to help! 😉 * I see that you’ve also submitted a request with Envira Support as well. * We are having issues reproducing your issues with the support form in your account. But we are making changes that should help that issue not happen going forward. Thanks for bringing that up. * We have been experiencing issues with our API and a DDoS attack that has resulted in us limiting the API calls. The automated update method that you used most likely hit the limit and failed as a result, which then blocked any manual attempts in the WordPress backend. * However, you can always download the plugins from your account and manually upload the unzipped folders/files on your sites. I’m happy to help in any way with this. In the meantime, you will need to wait a bit before trying to update again in WordPress. We’ve changed the limit to better accommodate updating. * And Nathan is a great CEO and leader. This is our biggest release ever as far as development and quality assurance is concerned. It’s touched a large majority of files and Addons. We wanted this to be spot on. We appreciate your concern, but know that Envira Gallery is set for massive growth and a smooth product experience! * I’m going to mark this as resolved as it doesn’t affect the Lite plugin and we are in contact through support. Thanks! * Thread Starter [Andykev](https://wordpress.org/support/users/andykev/) * (@andykev) * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-failure-6/#post-10171118) * Ummm, of course the “Manaage WP” did not update, so I logged in individually and got same result. * Just checked the sites, some updated automatically. 4 or 5 did not. * Still got this: * > Deactivate > Enables album capabilities for Envira galleries. > Version 1.5.3 | By Envira Gallery Team | Visit plugin site > Select Envira Gallery– > CSS Addon Envira Gallery – CSS Addon Deactivate Enables custom CSS output for > Envira galleries. > Version 1.3.0 | By Envira Gallery Team | View details > Updated! > Select Envira Gallery – Fullscreen Addon > Envira Gallery – Fullscreen Addon > Deactivate Enables fullscreen capabilities (for browsers that support it) for > Envira galleries. > Version 1.1.0 | By Envira Gallery Team | View details > Update Failed: Plugin > update failed. > Select Envira Gallery – Gallery Themes Addon > Envira Gallery – Gallery Themes > Addon Deactivate Enables custom themes for the grid display of Envira galleries. > Version 1.4.0 | By Envira Gallery Team | View details > Updated! > Select Envira Gallery – Pagination Addon > Envira Gallery – Pagination Addon > Deactivate Enables pagination capabilities for Envira galleries and albums. > Version 1.5.3 | By Envira Gallery Team | View details > Update Failed: Plugin > update failed. * Clearly, still needs attention. Thank you. * [jamzth](https://wordpress.org/support/users/jamzth/) * (@jamzth) * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-failure-6/#post-10171137) * Hi [@andykev](https://wordpress.org/support/users/andykev/), * I apologize for any confusion. Your server is most likely reaching the API limits that I mentioned before. We’ve received your support ticket and replied there. I will be able to fully address your specific issue best in that manner though. Thanks for understanding! * Thread Starter [Andykev](https://wordpress.org/support/users/andykev/) * (@andykev) * [8 years, 1 month ago](https://wordpress.org/support/topic/plugin-failure-6/#post-10172543) * Good news. Checked later and slowly.. all “fixed” w/o input from user. * Server verified no issue so ??? Thank you. I only posted here because your “support” link/access on your website continued giving “need to log in” message (I did, was). * Wonderful program. * Anonymous User * (@anonymized-5837566) * [7 years, 11 months ago](https://wordpress.org/support/topic/plugin-failure-6/#post-10454893) * Good to hear. 🙂 Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Plugin Failure’ is closed to new replies. * ![](https://ps.w.org/envira-gallery-lite/assets/icon-256x256.png?rev=2022837) * [Envira Gallery - Image Photo Gallery, Albums, Video Gallery, Slideshows & More](https://wordpress.org/plugins/envira-gallery-lite/) * [Frequently Asked Questions](https://wordpress.org/plugins/envira-gallery-lite/#faq) * [Support Threads](https://wordpress.org/support/plugin/envira-gallery-lite/) * [Active Topics](https://wordpress.org/support/plugin/envira-gallery-lite/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/envira-gallery-lite/unresolved/) * [Reviews](https://wordpress.org/support/plugin/envira-gallery-lite/reviews/) * 5 replies * 3 participants * Last reply from: Anonymous User * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/plugin-failure-6/#post-10454893) * Status: resolved