Title: Plugin Failure?
Last modified: April 17, 2022

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# Plugin Failure?

 *  Resolved [CamZL1](https://wordpress.org/support/users/danishhaidri/)
 * (@danishhaidri)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-failure-7/)
 * I recently activated the Popup plugin on one customer site that uses the Kadence
   Theme. I am using the Popup plugin on many other sites without issues. However
   this time on this site after activating the plugin I came to the Welcome to Popup
   Maker screen and created the first popup. When I clicked on the PAGES, the same
   message reappeared. I thought I may have clicked somewhere else and tried it 
   several times but that message (attached) did not go away. As a result I cannot
   access my pages. I disabled the plugin and got YOU DO NOT HAVE PERMISSION TO 
   ACCESS THIS PAGE error. I disabled ALL PLUGINS and got the same YOU DO NOT error.
   I enabled all plugins including the Popup and I am back to the welcome message.
   How do I get rid of this???? This site was working perfectly fine until I activated
   the Popup maker plugin.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Maria T](https://wordpress.org/support/users/mariatogonon/)
 * (@mariatogonon)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-failure-7/#post-15567722)
 * Hi [@danishhaidri](https://wordpress.org/support/users/danishhaidri/) – sorry
   to hear that you are experiencing this issue.
 * Could you share to us the link page where we can check the issue? For security,
   could you please send it to us through our support website?
 * Here’s how to:
 * 1. Go to [https://wppopupmaker.com/support/#submit-a-support-ticket](https://wppopupmaker.com/support/#submit-a-support-ticket)
   
   2. Click Other Support 3. Fill in the form 4. Click SUBMIT
 * Here’s a screen capture for your reference: [https://share.wppopupmaker.com/geudGzB4](https://share.wppopupmaker.com/geudGzB4)
 * Thank you, and we look forward to hearing from you soon.
 *  [Maria T](https://wordpress.org/support/users/mariatogonon/)
 * (@mariatogonon)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-failure-7/#post-15567738)
 * Hello again [@danishhaidri](https://wordpress.org/support/users/danishhaidri/),
 * I have encountered the same user that has this issue.
 * Please could you try to re-install your WordPress platform or make sure that 
   it has the latest version to see if that helps?
 * _**Just a friendly reminder: please have a full backup of your website first.
   This is a precaution just in case something went wrong with the process. **_
 * Keep us posted.
 * Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin Failure?’ is closed to new replies.

 * ![](https://ps.w.org/popup-maker/assets/icon-256x256.gif?rev=3097653)
 * [Popup Maker - Boost Sales, Conversions, Optins, Subscribers with the Ultimate WP Popup Builder](https://wordpress.org/plugins/popup-maker/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/popup-maker/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/popup-maker/)
 * [Active Topics](https://wordpress.org/support/plugin/popup-maker/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/popup-maker/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/popup-maker/reviews/)

## Tags

 * [plugin failure.](https://wordpress.org/support/topic-tag/plugin-failure/)

 * 2 replies
 * 2 participants
 * Last reply from: [Maria T](https://wordpress.org/support/users/mariatogonon/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-failure-7/#post-15567738)
 * Status: resolved