Title: Plugin Fatal Error Last modified: October 11, 2016 --- # Plugin Fatal Error * Resolved [applemad](https://wordpress.org/support/users/applemad/) * (@applemad) * [9 years, 8 months ago](https://wordpress.org/support/topic/plugin-fatal-error-8/) * I’ve just ran update plugins on my word press and ended up with a 500 server error. After de-activating all plugins and then adding them back in 1 by 1 I cannot activate timeline-express as it comes up wit the following error and I noticed you had done an update 11 hours ago so looks like possibly a syntax error in your code ? * Parse error: syntax error, unexpected ‘[‘, expecting ‘)’ in /path/to/my/domain/ wp-content/plugins/timeline-express/lib/classes/usage-tracking/vendor/keen-io/ keen-io/src/Client/Resources/keen-io-3_0.php on line 129 * Any ideas Thanks Craig - This topic was modified 9 years, 8 months ago by [applemad](https://wordpress.org/support/users/applemad/). Viewing 13 replies - 1 through 13 (of 13 total) * Plugin Author [Evan Herman](https://wordpress.org/support/users/eherman24/) * (@eherman24) * [9 years, 8 months ago](https://wordpress.org/support/topic/plugin-fatal-error-8/#post-8275419) * Hi Craig, * What version of the php is your site running? It sounds like an error due to an outdated version of PHP. If you let me know your version I can do some testing to confirm. * Thanks! Evan * Plugin Author [Evan Herman](https://wordpress.org/support/users/eherman24/) * (@eherman24) * [9 years, 8 months ago](https://wordpress.org/support/topic/plugin-fatal-error-8/#post-8275472) * As a follow up, I believe your server needs to be running PHP version 5,4 or later. Can you double check that? On your webhost there should be a section that allows you to upgrade your version of PHP. * I can go back and push another update out that checks the version of php before including that file. * Thanks, Evan * Thread Starter [applemad](https://wordpress.org/support/users/applemad/) * (@applemad) * [9 years, 8 months ago](https://wordpress.org/support/topic/plugin-fatal-error-8/#post-8276031) * PHP 5.3.10-1ubuntu3.21 with Suhosin-Patch * We run the server ourselves but unfortunately it has number of sites on it which need legacy support and this is why it is still on 5.3 * Craig * Thread Starter [applemad](https://wordpress.org/support/users/applemad/) * (@applemad) * [9 years, 8 months ago](https://wordpress.org/support/topic/plugin-fatal-error-8/#post-8276221) * Just tried upgrading PHP and now unfortunately it’s killed 3 perfectly working websites just to get your plugin working so now doing a full server restore … 🙁 * Plugin Author [Evan Herman](https://wordpress.org/support/users/eherman24/) * (@eherman24) * [9 years, 8 months ago](https://wordpress.org/support/topic/plugin-fatal-error-8/#post-8276302) * Hi Criag, * It is definitely an outdated version of PHP that is causing the issue. PHP 5.3 has reached it’s end of life and is no longer supported. * I will have to go in and build in a check for outdated versions of PHP, and push out an update. * Hopefully I will get around to that today. I can post back here when I get a chance. * Thanks, Evan * Thread Starter [applemad](https://wordpress.org/support/users/applemad/) * (@applemad) * [9 years, 8 months ago](https://wordpress.org/support/topic/plugin-fatal-error-8/#post-8276314) * OK cool, I’d be sad to have to use something else instead of timeline express as it’s made maintaining our company history nice and easy! * Plugin Author [Evan Herman](https://wordpress.org/support/users/eherman24/) * (@eherman24) * [9 years, 8 months ago](https://wordpress.org/support/topic/plugin-fatal-error-8/#post-8276708) * Hi Craig, * Patch is on the way. I’m just packaging it, getting things updated on GitHub and then I’ll be able to push things to the repo. * You should get a notice for a 1.3.1 version update. When you do update, please let me know if that resolves the issue for you. * Thanks, Evan * Thread Starter [applemad](https://wordpress.org/support/users/applemad/) * (@applemad) * [9 years, 8 months ago](https://wordpress.org/support/topic/plugin-fatal-error-8/#post-8276713) * OK will do, thanks for the swift response 😉 * Thread Starter [applemad](https://wordpress.org/support/users/applemad/) * (@applemad) * [9 years, 8 months ago](https://wordpress.org/support/topic/plugin-fatal-error-8/#post-8290439) * Just wanted to say thanks for pushing the update out, it has corrected my issues and we now have Timeline-Express back up and running again on our corporate website so thanks for all your help, great support 😉 * Plugin Author [Evan Herman](https://wordpress.org/support/users/eherman24/) * (@eherman24) * [9 years, 7 months ago](https://wordpress.org/support/topic/plugin-fatal-error-8/#post-8328382) * Hey Craig, * No problem at all! I’m glad we were able to get things back up and running for you. * If you continue to use the plugin, and find that you are enjoying it, we would love to hear about your experience in a positive review. [https://wordpress.org/support/plugin/timeline-express/reviews/](https://wordpress.org/support/plugin/timeline-express/reviews/) * Thanks again, and have a great rest of your day! * Evan * [tessa09](https://wordpress.org/support/users/tessa09/) * (@tessa09) * [9 years, 2 months ago](https://wordpress.org/support/topic/plugin-fatal-error-8/#post-8981355) * Hi there, * I’m on PHP 5.6 and get exactly the same error. Any other solutions? * [tessa09](https://wordpress.org/support/users/tessa09/) * (@tessa09) * [9 years, 2 months ago](https://wordpress.org/support/topic/plugin-fatal-error-8/#post-8981358) * And when i go to ‘Add-ons’ I get the error: ‘[‘ in /home/ifla/domains/ifla.org/ private_html/vision/wp-content/plugins/timeline-express/lib/admin/pages/page. addons.php on line 110 * Plugin Contributor [Code Parrots](https://wordpress.org/support/users/codeparrots/) * (@codeparrots) * [9 years, 2 months ago](https://wordpress.org/support/topic/plugin-fatal-error-8/#post-8981565) * Hi, * What version of the plugin do you have installed? Can you confirm you are on PHP 5.6 or later? Can you share a link to your site? * The only times we’ve seen this issue is on legacy versions of PHP. Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Plugin Fatal Error’ is closed to new replies. * ![](https://ps.w.org/timeline-express/assets/icon-256x256.png?rev=1007462) * [Timeline Express](https://wordpress.org/plugins/timeline-express/) * [Frequently Asked Questions](https://wordpress.org/plugins/timeline-express/#faq) * [Support Threads](https://wordpress.org/support/plugin/timeline-express/) * [Active Topics](https://wordpress.org/support/plugin/timeline-express/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/timeline-express/unresolved/) * [Reviews](https://wordpress.org/support/plugin/timeline-express/reviews/) ## Tags * [500 server error](https://wordpress.org/support/topic-tag/500-server-error/) * 13 replies * 4 participants * Last reply from: [Code Parrots](https://wordpress.org/support/users/codeparrots/) * Last activity: [9 years, 2 months ago](https://wordpress.org/support/topic/plugin-fatal-error-8/#post-8981565) * Status: resolved