Title: Plugin fault? Last modified: July 22, 2021 --- # Plugin fault? * Resolved [donebyconstant](https://wordpress.org/support/users/donebyconstant/) * (@donebyconstant) * [4 years, 10 months ago](https://wordpress.org/support/topic/plugin-fault/) * Hi, * Last week we installed the plugin, it worked well for a day or so, but now, it is like the plugin does not exist, it doesn’t appear in the plugin list but the options do appear in the checkout field. * The plugin report does not work either, if we install the plugin again, we get 2 options in the checkout field and everything attached to the plugin but it causes a UX conflict. * Can you help us with this one. - This topic was modified 4 years, 10 months ago by [donebyconstant](https://wordpress.org/support/users/donebyconstant/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-fault%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [wooassist](https://wordpress.org/support/users/wooassist/) * (@wooassist) * [4 years, 10 months ago](https://wordpress.org/support/topic/plugin-fault/#post-14691561) * [@donebyconstant](https://wordpress.org/support/users/donebyconstant/) we are currently working on an updated version of the plugin. it should come out next week. this is a major update in preparation for php8. * Thread Starter [donebyconstant](https://wordpress.org/support/users/donebyconstant/) * (@donebyconstant) * [4 years, 10 months ago](https://wordpress.org/support/topic/plugin-fault/#post-14699123) * Hi [@wooassist](https://wordpress.org/support/users/wooassist/), * I don’t believe this well our case, please can you diagnose. The plugin is working without being installed. * Please can you help us with this issue? * Best, donebyconstant * Plugin Author [wooassist](https://wordpress.org/support/users/wooassist/) * (@wooassist) * [4 years, 10 months ago](https://wordpress.org/support/topic/plugin-fault/#post-14699816) * [@donebyconstant](https://wordpress.org/support/users/donebyconstant/) we have uploaded a new version of the plugin, please update and testa gain if you still have the same issue. * Thread Starter [donebyconstant](https://wordpress.org/support/users/donebyconstant/) * (@donebyconstant) * [4 years, 10 months ago](https://wordpress.org/support/topic/plugin-fault/#post-14700684) * How many times! – the plugin is not installed on the site, the plugin is not showing in the plugin list in wp-admin, but the plugin is there… * Installing the plugin again replicates it. Please help us sort this… - This reply was modified 4 years, 10 months ago by [donebyconstant](https://wordpress.org/support/users/donebyconstant/). * Plugin Author [wooassist](https://wordpress.org/support/users/wooassist/) * (@wooassist) * [4 years, 10 months ago](https://wordpress.org/support/topic/plugin-fault/#post-14703903) * [@donebyconstant](https://wordpress.org/support/users/donebyconstant/) well it seems impossible that the plugins is working even if it is not installed. have you checked the ftp? have you checked for plugin conflicts? * Thread Starter [donebyconstant](https://wordpress.org/support/users/donebyconstant/) * (@donebyconstant) * [4 years, 10 months ago](https://wordpress.org/support/topic/plugin-fault/#post-14704768) * This is why I’m reaching out to the plugin author! – there is no plugin conflicts, but FTP, am I looking for anything in particular? * Plugin Author [wooassist](https://wordpress.org/support/users/wooassist/) * (@wooassist) * [4 years, 10 months ago](https://wordpress.org/support/topic/plugin-fault/#post-14712833) * [@donebyconstant](https://wordpress.org/support/users/donebyconstant/) you need to check on ftp if the plugin folder is there. the folder of the plugin is wc- customer-source. * Thread Starter [donebyconstant](https://wordpress.org/support/users/donebyconstant/) * (@donebyconstant) * [4 years, 10 months ago](https://wordpress.org/support/topic/plugin-fault/#post-14715368) * Hi [@wooassist](https://wordpress.org/support/users/wooassist/), there is nothing in the FTP area. So why is the plugin showing on the checkout area? – please can you review. * Plugin Author [wooassist](https://wordpress.org/support/users/wooassist/) * (@wooassist) * [4 years, 10 months ago](https://wordpress.org/support/topic/plugin-fault/#post-14717455) * [@donebyconstant](https://wordpress.org/support/users/donebyconstant/) this is not ours [http://i.prntscr.com/6HC8KnvERN6EXNNRuIgVuQ.png](http://i.prntscr.com/6HC8KnvERN6EXNNRuIgVuQ.png) check your plugins again but this is definitely not our plugin * Thread Starter [donebyconstant](https://wordpress.org/support/users/donebyconstant/) * (@donebyconstant) * [4 years, 10 months ago](https://wordpress.org/support/topic/plugin-fault/#post-14718782) * ok Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Plugin fault?’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wc-customer-source.svg) * [Where Did You Hear About Us Checkout Field for WooCommerce](https://wordpress.org/plugins/wc-customer-source/) * [Frequently Asked Questions](https://wordpress.org/plugins/wc-customer-source/#faq) * [Support Threads](https://wordpress.org/support/plugin/wc-customer-source/) * [Active Topics](https://wordpress.org/support/plugin/wc-customer-source/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wc-customer-source/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wc-customer-source/reviews/) * 10 replies * 2 participants * Last reply from: [donebyconstant](https://wordpress.org/support/users/donebyconstant/) * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/plugin-fault/#post-14718782) * Status: resolved