Title: Plugin feedback issue
Last modified: May 12, 2021

---

# Plugin feedback issue

 *  [Cristina Mantione](https://wordpress.org/support/users/paroleinlinea/)
 * (@paroleinlinea)
 * [5 years ago](https://wordpress.org/support/topic/plugin-feedback-issue/)
 * In the plugin page there is Why you want to delete but I don’t want to delete
   it.
    Even if I choose one of the reasons and I click “Send” nothing happens.

Viewing 1 replies (of 1 total)

 *  Plugin Author [Facebook](https://wordpress.org/support/users/facebook/)
 * (@facebook)
 * [5 years ago](https://wordpress.org/support/topic/plugin-feedback-issue/#post-14428876)
 * Hi [@paroleinlinea](https://wordpress.org/support/users/paroleinlinea/),
 * Thanks for letting us know. If you installed the new version over an old version
   of the plugin, there might be an old version of the script file cached in memory
   which is causing a display issue. Could you try a hard refresh (Ctrl + F5 on 
   Windows; Cmd + Shift + R on Mac) to see if that loads the plugin page correctly?
 * Thanks!
 * Facebook Team

Viewing 1 replies (of 1 total)

The topic ‘Plugin feedback issue’ is closed to new replies.

 * ![](https://ps.w.org/facebook-messenger-customer-chat/assets/icon-256x256.png?
   rev=2398892)
 * [Facebook Chat Plugin - Live Chat Plugin for WordPress](https://wordpress.org/plugins/facebook-messenger-customer-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/facebook-messenger-customer-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-messenger-customer-chat/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Facebook](https://wordpress.org/support/users/facebook/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/plugin-feedback-issue/#post-14428876)
 * Status: not resolved