Title: Plugin freezes website
Last modified: August 3, 2020

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# Plugin freezes website

 *  Resolved [aaront1976](https://wordpress.org/support/users/aaront1976/)
 * (@aaront1976)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-freezes-website/)
 * Good Day, since the update we have been having issues with eh plugin.
    Please
   see the error report below;
 * When seeking help with this issue, you may be asked for some of the following
   information:
    WordPress version 5.4.2 Current theme: Storefront (version 2.5.8)
   Current plugin: The Courier Guy Shipping for WooCommerce (version 4.2.1) PHP 
   version 7.3.20-1+0~20200710.65+debian9~1.gbpc9cbeb
 * Error Details
    ============= An error of type E_ERROR was caused in line 322 
   of the file /usr/www/users/retrojndrd/wp-content/plugins/the-courier-guy/Core/
   ParcelPerfectApiPayload.php. Error message: Uncaught Error: Call to undefined
   method ParcelPerfectApiPayload::factorise() in /usr/www/users/retrojndrd/wp-content/
   plugins/the-courier-guy/Core/ParcelPerfectApiPayload.php:322 Stack trace: #0 /
   usr/www/users/retrojndrd/wp-content/plugins/the-courier-guy/Core/ParcelPerfectApiPayload.
   php(442): ParcelPerfectApiPayload->getContentsPayload(Array, Array) #1 /usr/www/
   users/retrojndrd/wp-content/plugins/the-courier-guy/Core/TCG_Plugin.php(499):
   ParcelPerfectApiPayload->getQuotePayload(Array, Array) #2 /usr/www/users/retrojndrd/
   wp-content/plugins/the-courier-guy/Shipping/TCG_ShippingMethod.php(76): TCG_Plugin-
   >getQuote(Array, Array) #3 /usr/www/users/retrojndrd/wp-content/plugins/woocommerce/
   includes/abstracts/abstract-wc-shipping-method.php(233): TCG_Shipping_Method-
   >calculate_shipping(Array) #4 /usr/www/users/retrojndrd/wp-content/plugins/woocommerce/
   includes/class-wc-shipping.php(345): WC_Shipping_Method->get_rates_for_package(
   Array) #5 /usr/www/users/retrojndrd/wp-content/plugins/woocommerce/includes/class-
   wc-sh

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [appinlet](https://wordpress.org/support/users/appinlet/)
 * (@appinlet)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-freezes-website/#post-13211250)
 * Hi [@aaront1976](https://wordpress.org/support/users/aaront1976/),
 * Thank you for the detailed breakdown. We are investigating this presently.
 *  Plugin Author [appinlet](https://wordpress.org/support/users/appinlet/)
 * (@appinlet)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-freezes-website/#post-13212039)
 * Hi [@aaront1976](https://wordpress.org/support/users/aaront1976/),
 * Please note this error occurred if the global parcel dimensions were not set.
 * To fix the error, we have set defaults in 2.2.3 (just released).
 * We recommend that the parcel dimension settings are checked and re-saved to be
   sure that correct quotes are being submitted for your usecase.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin freezes website’ is closed to new replies.

 * ![](https://ps.w.org/the-courier-guy/assets/icon-256x256.png?rev=2170879)
 * [The Courier Guy Shipping for WooCommerce](https://wordpress.org/plugins/the-courier-guy/)
 * [Support Threads](https://wordpress.org/support/plugin/the-courier-guy/)
 * [Active Topics](https://wordpress.org/support/plugin/the-courier-guy/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/the-courier-guy/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/the-courier-guy/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [appinlet](https://wordpress.org/support/users/appinlet/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-freezes-website/#post-13212039)
 * Status: resolved