Title: [Plugin: Googlyzer] 400 Errors, 500 Errors
Last modified: August 20, 2016

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# [Plugin: Googlyzer] 400 Errors, 500 Errors

 *  Resolved [Pieter Bos](https://wordpress.org/support/users/senlin/)
 * (@senlin)
 * [14 years, 8 months ago](https://wordpress.org/support/topic/plugin-googlyzer-400-errors-500-errors/)
 * Getting 400 & 500 Errors on Mac/Chrome, Safari seems to work though
 * Firefox is even worse, my whole Dashboard vanishes.
 * Please work out the kinks, this plugin should not be in the Repository yet imho!
 * [http://wordpress.org/extend/plugins/googlyzer/](http://wordpress.org/extend/plugins/googlyzer/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [wmsedgar](https://wordpress.org/support/users/wmsedgar/)
 * (@wmsedgar)
 * [14 years, 8 months ago](https://wordpress.org/support/topic/plugin-googlyzer-400-errors-500-errors/#post-2313914)
 * Piet,
 * Thanks for your post. We’re happy to assist with issue resolution. Can you provide
   more information and the specific error message? Errors encountered have been
   easily resolved thus far. There are FAQs, and common basic errors/resolutions
   listed in the [Googlyzer Web Forums](http://oaktondata.com/forums/forum/googlyzer),
   did you try any of those?
 * We’ve tested Googlyzer successfully on various OS/Browser configurations, and
   also noted some platforms with issues, due to JavaScript function support within
   the browser. The list is available under the _[Other Notes](http://wordpress.org/extend/plugins/googlyzer/other_notes/)_
   link on the Googlyzer plugin page in the Repository.
 * Regarding your specific error:
    - When did you receive the error? (what were you doing)
    - What was the specific error message?
    - What OS and browser version(s) were in use when you received the error?
 *  Thread Starter [Pieter Bos](https://wordpress.org/support/users/senlin/)
 * (@senlin)
 * [14 years, 8 months ago](https://wordpress.org/support/topic/plugin-googlyzer-400-errors-500-errors/#post-2313952)
 * Hi wmsedgar, thanks for your reply.
 * I have not gone into your forums, as I find using the WordPress forums much easier.
 * Also there are so many different Google Analytics plugins around, that I don’t
   have time to look into debugging yours.
 * I was looking for a new stats plugin, found yours and decided to give it for 
   a spin. It doesn’t work (properly), so I switched to another.
 * I am on OSX (Snow Leopard) and have tried to use your plugin on Safari, Chrome
   and Firefox.
    Safari works although it does show the 400 error the first time.
   Then after logging out and in again it seems to work properly. Chrome does not
   work, mostly 400 errors, no additional info and sometimes 500 errors, also no
   additional info With Firefox my entire Dashboard is gone, that is to say, only
   the word Dashboard shows, for the rest nothing.
 * As the website I needed it for is for a client, there is no way that I keep the
   plugin; I think you can understand that.
 * Anyways, good luck with the plugin, maybe I will try it out in a couple of months
   again…
 *  Plugin Author [wmsedgar](https://wordpress.org/support/users/wmsedgar/)
 * (@wmsedgar)
 * [14 years, 8 months ago](https://wordpress.org/support/topic/plugin-googlyzer-400-errors-500-errors/#post-2313964)
 * Piet,
 * We appreciate your situation. Unfortunately, the information you provided doesn’t
   give us a lot of data with which to diagnose your problem. Generally, it sounds
   like you may have tried to access the Googlyzer dashboard before authenticating
   with Google and saving your settings. Some notes:
    1. BEFORE accessing the dashboard, you must ALWAYS go to the _General Settings_
       tab and follow the instructions to authenticate with Google, grant access to
       Googlyzer for your analytics data, and then SAVE your settings. Otherwise Googlyzer
       has no means to retrieve your analytics data feed and build the dashboard. We
       have only seen 400 errors in test when the authentication step had not been 
       done prior to accessing the dashboard.
    2. Another potential scenario: when switching between browsers, did you go back
       to the _General Settings_ page and repeat the authentication and granting access
       process with Google Analytics? If not, this could explain your issues. Each 
       browser stores it’s own authentication token (cookie), and these are not shared
       between browsers.
    3. Another possible (less likely) scenario: did you have multiple browsers open
       with active sessions connected to Googlyzer when you received the errors? We
       have seen issues with the Google authentication mechanism when another browser
       is open with an active session that is also authenticated with Google.
    4. Another possible (less likely) scenario: were you signed into another Google
       account via another browser tab or browser window while performing the authentication
       process for Googlyzer? If so, this can cause Google authentication and grant
       access process to fail.
 * We are also curious what browser version(s) you tried, as older browser versions
   do have issues with javascript function support.
 * We’re currently working on Googlyzer v1.3, and hoping to incorporate some more
   graceful error handling, as well as additional browser compatibility checks. 
   We hope you’ll give Googlyzer another shot down the road.
 * In the meantime, we’re going to mark this issue resolved. Let us know if you’re
   interested in working with us to diagnose further.
 *  Thread Starter [Pieter Bos](https://wordpress.org/support/users/senlin/)
 * (@senlin)
 * [14 years, 8 months ago](https://wordpress.org/support/topic/plugin-googlyzer-400-errors-500-errors/#post-2313971)
 * OK, the problems I experienced are described in your scenario 2.
 * I run several Google accounts and used Safari to authenticate, so as not to have
   to log out of my other accounts.
 * For you it is good to know that the plugin then probably works fine, but this
   also means that for clients projects I will not be able to use your plugin.
    
   The reason for that is that my clients never have access to plugin settings, 
   which in turn means that they will never be able to authenticate.
 * I think a lot of developers don’t give their clients access to plugins or give
   them an administrator role without the manage_options capability. For all such
   sites, clients will never be able to access their own statistics, so you might
   want to rethink that one.
 * Anyways, thanks for your thoughts and explanations!
 *  Plugin Author [wmsedgar](https://wordpress.org/support/users/wmsedgar/)
 * (@wmsedgar)
 * [14 years, 8 months ago](https://wordpress.org/support/topic/plugin-googlyzer-400-errors-500-errors/#post-2313982)
 * Piet,
 * Glad we’ve pinned down the issue. At present, Googlyzer is really only meant 
   for users with WP Admin capability, as the dashboard is only accessible via the
   admin console links. We have future enhancements planned to provide functionality
   outside of the admin context, and those could make Googlyzer more relevant in
   your environments. We also intend to make the browser compatibility checks and
   authentication token error handling more robust.
 * One thought is that at present, you could perform the authentication step for
   your customers during setup, as this only need be performed once (assuming they
   use the same web browser). However, as you say, they will not be able to access
   the Googlyzer Settings pages in order to customize the dashboard, and they would
   also need admin access in order to view the dashboard page, so that may not help.
 * Anyway, if you get a chance, please update your works/broken vote in the WP Plugin
   Repository, as I think we’ve identified the plugin is not broken, it’s just that
   it doesn’t provide the functionality you need at present. Thanks again for your
   feedback. It’s always helpful to hear different usage perspectives to help drive
   future updates.

Viewing 5 replies - 1 through 5 (of 5 total)

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 * 5 replies
 * 2 participants
 * Last reply from: [wmsedgar](https://wordpress.org/support/users/wmsedgar/)
 * Last activity: [14 years, 8 months ago](https://wordpress.org/support/topic/plugin-googlyzer-400-errors-500-errors/#post-2313982)
 * Status: resolved