Title: Plugin HACKED
Last modified: March 14, 2020

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# Plugin HACKED

 *  Resolved [pzmarketing](https://wordpress.org/support/users/pzmarketing/)
 * (@pzmarketing)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-hacked-13/)
 * Hi,
 * After a few seconds my website was redirected to a spam url and it was impossible
   to come back to my site… I’ve realized that the problem was your plugin. It was
   hacked. If I deactivate the popup builder the problem is solved.
 * Obviously, your plugin is mow deactivated. How can I solved the problem to use
   your plugin again? actually I was very happy with it but you have serious security
   problems!
 * Thank you!
    Paula
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-hacked-13%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Sygnoos](https://wordpress.org/support/users/sygnoos/)
 * (@sygnoos)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-hacked-13/#post-12544184)
 * Hello @ pzmarketing,
 * Please follow the instructions below:
 * 1) Make sure you have updated the plugin to the latest version 3.64.1.
    2) Inside
   the popup settings from ‘Custom JS or CSS’ [https://prnt.sc/rgcdqa](https://prnt.sc/rgcdqa)
   please remove all unknown codes and save the popup.
 * Please let us know about your progress and sorry for any inconvenience.
 *  [Kevin Pirnie](https://wordpress.org/support/users/kevp75/)
 * (@kevp75)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-hacked-13/#post-12553810)
 * Seems to be a very recurring issue with this plugin. SQL Injection vulnerability
   after SQL Injection vulnerability time and time again.
 * [https://wpvulndb.com/vulnerabilities/9495](https://wpvulndb.com/vulnerabilities/9495)
   
   [https://wpvulndb.com/vulnerabilities/10073](https://wpvulndb.com/vulnerabilities/10073)
 * I’m going to recommend that this plugin gets removed from WordPress’s repos.
 *  [Sygoos Support Team](https://wordpress.org/support/users/sygnoossupportteam/)
 * (@sygnoossupportteam)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-hacked-13/#post-12555683)
 * Hi [@kevp75](https://wordpress.org/support/users/kevp75/),
 * We are terribly sorry for the caused inconvenience.
    After the last update (3.65)
   which was implemented due to the security reasons, the custom JS scripts were
   deleted. This was intentional update which we had to do in order to keep the 
   websites of our customers safe and secure. Please try to add them again and let
   us know in case of any questions. Our team is apologizing and we hoping that 
   our customers can be understanding due to the circumstances.
 *  [Kevin Pirnie](https://wordpress.org/support/users/kevp75/)
 * (@kevp75)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-hacked-13/#post-12556385)
 * While I can appreciate the apology, and I do understand that things like this
   do happen, unfortunately I cannot recommend the plugin to my clients, in addition
   to replacing it. It’s just been too many times the same issue has occurred, and
   I deal with hospital and medical websites. Simply put, I cannot risk it, nor 
   can I recommend it.
 *  [Sygoos Support Team](https://wordpress.org/support/users/sygnoossupportteam/)
 * (@sygnoossupportteam)
 * [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-hacked-13/#post-12561351)
 * Hey [@kevp75](https://wordpress.org/support/users/kevp75/),
 * This is surely your opinion and choice.
    Again, we are deeply sorry for the caused
   inconvenience. I hope you can understand us in this situation and you too know
   that cases like this can happen with any kind of digital software. However, this
   doesn’t mean that we are not sorry and we didn’t do our best to resolve it in
   a couple of hours. Once we noticed the vulnerability, we had fixed very quickly.
 * Have a great day and stay healthy.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Plugin HACKED’ is closed to new replies.

 * ![](https://ps.w.org/popup-builder/assets/icon-128x128.gif?rev=2698840)
 * [Popup Builder - Create highly converting, mobile friendly marketing popups.](https://wordpress.org/plugins/popup-builder/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/popup-builder/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/popup-builder/)
 * [Active Topics](https://wordpress.org/support/plugin/popup-builder/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/popup-builder/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/popup-builder/reviews/)

 * 5 replies
 * 4 participants
 * Last reply from: [Sygoos Support Team](https://wordpress.org/support/users/sygnoossupportteam/)
 * Last activity: [6 years, 2 months ago](https://wordpress.org/support/topic/plugin-hacked-13/#post-12561351)
 * Status: resolved