Title: Plugin has stopped working
Last modified: July 19, 2020

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# Plugin has stopped working

 *  [AJR_Computing](https://wordpress.org/support/users/ajr_computing/)
 * (@ajr_computing)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-has-stopped-working-30/)
 * Hi,
 * I originally purchased this plugin when it was WP LIVE CHAT and it has worked
   great since the plugin was changed to 3CX, now all i get is a screen that says“
   Connecting to chat sever” with a green box that says “There are no active chats.
 * when a user tries to chat with us it just makes them wait and i cant even access
   any settings page which we originally had customised really nice and the whole
   look of the chat box looks horrible to how we had set it.
 * I would appreciate some support please.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-has-stopped-working-30%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-has-stopped-working-30/#post-13145348)
 * Hi there,
 * Please try installing the newest version of the plugin, uninstall and then re-
   install it. This will ensure a 100% clean install.
 * Updating from very old versions could produce these types of issues. If the issue
   persists, please let us know:
 * 1) What mode are you using? On-Premise, Cloud?
    2) Is your WP installation on
   a custom VM that you manage or is it a hosted WP instance?
 *  Thread Starter [AJR_Computing](https://wordpress.org/support/users/ajr_computing/)
 * (@ajr_computing)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-has-stopped-working-30/#post-13150235)
 * Hi I have reinstalled, but their are a number of issues.
 * 1. It will not diasplay the icon
    2. It will not display the logo 3. There is
   no option to change the Chat box title so it’s constantly black and unreadable
   especially when the main colour of chat box is black or a dark colour. 4. When
   using the chat on mobile as a user it’s unusable and not responsive to the user.
 * This plugin was brilliant when it was WP LIVE CHAT.
 * This is not good for users who have been paying to use the plugin for years. 
   I’m not trying to be negative towards you, I’m just disappointed.
 * Kind Regards,
    Andrew
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-has-stopped-working-30/#post-13152556)
 * Hi there,
 * Until we can sort out some of these issues, i suggest you download the previous
   8.2.0 version from here near the bottom of the page: [https://wordpress.org/plugins/wp-live-chat-support/advanced/](https://wordpress.org/plugins/wp-live-chat-support/advanced/)
 * You can install the previous version as it was, we’re not discontinuing it yet.
   We need to make sure that the new version works well for everyone.
 * We’re collecting all feedback and bug reports from users and we’re fixing everything.
   Any more feedback you have is welcome.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Plugin has stopped working’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/plugin-has-stopped-working-30/#post-13152556)
 * Status: not resolved