Title: Plugin has stopped working
Last modified: September 23, 2020

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# Plugin has stopped working

 *  [adamipswich](https://wordpress.org/support/users/adamipswich/)
 * (@adamipswich)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/plugin-has-stopped-working-32/)
 * The plugin was working fine until a few days ago when we updated WP & WooCommerce.
   Can you please suggest anything to get it working again? Here is an example of
   our site age and usage:
 * [https://www.powderfx.co.uk/product/clear-polyester-20-semi-matt-lacquer/](https://www.powderfx.co.uk/product/clear-polyester-20-semi-matt-lacquer/)
 * Thanks very much!
    – Adam
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-has-stopped-working-32%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [adamipswich](https://wordpress.org/support/users/adamipswich/)
 * (@adamipswich)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/plugin-has-stopped-working-32/#post-13444108)
 * I have this working but using the version from before the latest 1.3.16
 * So I suspect a glitch with the latest 1.3.17 build. Please look into this when
   you can.
 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/plugin-has-stopped-working-32/#post-13447358)
 * Hi Adam,
    hope you are doing well! 🙂
 * We have been testing in your site and as you can see in [this video](https://www.loom.com/share/5f63f8b3624f4336a17a951a66b556be),
   seem that all is working fine with the zoom.
 * Could you send us a video with the issue you are having, so we can try to replicate
   it, please?
 * Let us know any news.
 * Have a nice day!
 *  Thread Starter [adamipswich](https://wordpress.org/support/users/adamipswich/)
 * (@adamipswich)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/plugin-has-stopped-working-32/#post-13447459)
 * Thank you for coming back to me and I really appreciate you looking into this.
 * I rolled back your plugin to the previous version (1.3.16) and this is the version
   that was in your video and works.
 * I have now updated to the latest version of your plugin. Please would you take
   another look as the plugin now does not function.
 * Thanks again for your support which is greatly appreciated !
 * LINK: [https://www.powderfx.co.uk/product/iridescence-lagoon/](https://www.powderfx.co.uk/product/iridescence-lagoon/)
 *  [denchok](https://wordpress.org/support/users/denchok/)
 * (@denchok)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/plugin-has-stopped-working-32/#post-13447883)
 * Hi Adam, if you don’t mind can you tell me how to roll back to V.1.3.16?
 *  Thread Starter [adamipswich](https://wordpress.org/support/users/adamipswich/)
 * (@adamipswich)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/plugin-has-stopped-working-32/#post-13448021)
 * Hello. I did this by uploading the old version I had from a site backup manually
   by FTP to my server. I replaced the yith-woocommerce-zoom-magnifier folder (within
   the wp-content>plugins folder) with the old one. If you need the old version 
   you can download the .zip here:
 * [https://drive.google.com/file/d/13DfDFiKpCiWZCpR_Mz0X23Zlu4UzVA0h/view?usp=sharing](https://drive.google.com/file/d/13DfDFiKpCiWZCpR_Mz0X23Zlu4UzVA0h/view?usp=sharing)
 *  [denchok](https://wordpress.org/support/users/denchok/)
 * (@denchok)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/plugin-has-stopped-working-32/#post-13448045)
 * Thank a lot.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin has stopped working’ is closed to new replies.

 * ![](https://ps.w.org/yith-woocommerce-zoom-magnifier/assets/icon.svg?rev=3055439)
 * [YITH WooCommerce Product Gallery & Image Zoom](https://wordpress.org/plugins/yith-woocommerce-zoom-magnifier/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/yith-woocommerce-zoom-magnifier/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/yith-woocommerce-zoom-magnifier/)
 * [Active Topics](https://wordpress.org/support/plugin/yith-woocommerce-zoom-magnifier/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/yith-woocommerce-zoom-magnifier/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/yith-woocommerce-zoom-magnifier/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [denchok](https://wordpress.org/support/users/denchok/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/plugin-has-stopped-working-32/#post-13448045)
 * Status: not resolved