Title: Plugin Header + Presale question
Last modified: October 20, 2017

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# Plugin Header + Presale question

 *  Resolved [queeneve](https://wordpress.org/support/users/queeneve/)
 * (@queeneve)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/plugin-header-presale-question/)
 * Plugin header/ CSS
 * We noticed that all the plugin style/CSS which is more than 800 lines are loading
   on the site header, which affects the site performance and loading time.
 * Presale Question:
 * Please advise what does it mean 12 months access download and 1 support ticket.
   
   Does it mean you give support for only 1 ticket?
 * Pls check the image below:
    [http://take.ms/TXSOr](http://take.ms/TXSOr)

Viewing 1 replies (of 1 total)

 *  Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/)
 * (@rabilal)
 * [8 years, 7 months ago](https://wordpress.org/support/topic/plugin-header-presale-question/#post-9615508)
 * Hi,
 * 1. It is plugin update limit.
    2. High priority ticket at our system for support.
 * Regards,

Viewing 1 replies (of 1 total)

The topic ‘Plugin Header + Presale question’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [JoomSky](https://wordpress.org/support/users/rabilal/)
 * Last activity: [8 years, 7 months ago](https://wordpress.org/support/topic/plugin-header-presale-question/#post-9615508)
 * Status: resolved