Title: Plugin Help Links
Last modified: May 3, 2023

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# Plugin Help Links

 *  Resolved [Jaso](https://wordpress.org/support/users/subwebsites/)
 * (@subwebsites)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-help-links/)
 * Hi,
 * None of your help links redirect to the proper page, we haven a clue what to 
   select:
 * [https://prnt.sc/tZhqCJ4Sab1w](https://prnt.sc/tZhqCJ4Sab1w)
 * They need to be direct and not to standard page where we dont know where to find
   what we need!
 * This is where it redirects: [https://duplicator.com/knowledge-base/#faq-package-005-q](https://duplicator.com/knowledge-base/#faq-package-005-q)
   Not good enough
 * Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [mohammedeisa](https://wordpress.org/support/users/mohammedeisa/)
 * (@mohammedeisa)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/plugin-help-links/#post-16715371)
 * Hi [@subwebsites](https://wordpress.org/support/users/subwebsites/) ,
 * Thanks for reaching out to Duplicator Support.
 * We have just migrated our website from snapcreeg.com to duplicator.com and we
   are working on these links, hopefully, we will fix this in the next release.
 * I understand from your request that you need to choose MySQL dump in your Duplicator
   packages settings.
 * If this is right, you need to contact your hosting to enable the shell_exec PHP
   extension on your website.
 * I hope this helps.
 * Thanks!
 *  Plugin Support [mohammedeisa](https://wordpress.org/support/users/mohammedeisa/)
 * (@mohammedeisa)
 * [3 years ago](https://wordpress.org/support/topic/plugin-help-links/#post-16740092)
 * Hi [@subwebsites](https://wordpress.org/support/users/subwebsites/) ,
 * I’m closing this ticket for inactivity. Please don’t hesitate to contact us in
   a[ new ticket](https://wordpress.org/support/plugin/duplicator/) if you need 
   any help with Duplicator.
 * Thanks! 

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin Help Links’ is closed to new replies.

 * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985)
 * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/)
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 * 2 replies
 * 2 participants
 * Last reply from: [mohammedeisa](https://wordpress.org/support/users/mohammedeisa/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/plugin-help-links/#post-16740092)
 * Status: resolved