Title: Plugin Hidden Behaviour
Last modified: December 28, 2025

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# Plugin Hidden Behaviour

 *  Resolved [simeonokwo](https://wordpress.org/support/users/simeonokwo/)
 * (@simeonokwo)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-hidden-behaviour/)
 * Woopayment needs attention. While trying some beta features sometimes ago I decided
   to activate it on my woocommerece. Since then my payment never proceeded beyond
   checkout page. To locate the plugin on my plugin listing page was another issue.
   The plugin is not found there yet it was causing problems. It was on softaculous
   wordpress manager i later located and deleted it before my checkout could proceed
   to next page.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Sai (woo-hc)](https://wordpress.org/support/users/saivutukuru/)
 * (@saivutukuru)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/plugin-hidden-behaviour/#post-18769111)
 * Hi [@simeonokwo](https://wordpress.org/support/users/simeonokwo/),
 * Thanks for sharing the details, that does sound confusing, and I can understand
   why it was frustrating.
 * What you ran into is expected behaviour in some hosting environments and isn’t
   actually hidden or malicious behaviour from WooPayments.
 * Here’s what likely happened:
    - **WooPayments was installed/activated via Softaculous**, not from the WordPress
      admin Plugins screen.
    - When plugins are managed at the hosting level, they can sometimes be:
       * Activated before WordPress fully registers them
       * Missing from the Plugins UI due to file or permission inconsistencies
    - WooPayments was active enough to hook into checkout, but not cleanly registered
      in the dashboard, which caused checkout to stall.
 * Once you removed it from **Softaculous WordPress Manager**, WordPress correctly
   stopped loading the plugin, which is why checkout started working again.
 * Recommended next steps (best practice):
    1. **Avoid managing plugins from multiple places**
    2.  - Use _either_ WordPress admin _or_ your host’s plugin manager — not both.
        - This prevents plugins from being partially installed or ghost-activated.
    3. **Check for leftover WooPayments data**
    4.  - Go to **WooCommerce → Status → Logs** and confirm no WooPayments errors remain.
        - In **WooCommerce → Settings → Payments**, ensure WooPayments is no longer
          listed.
    5. **Verify plugin integrity**
    6.  - In **WooCommerce → Status → System status**, check that there are no “missing
          files” or permission warnings.
    7. **If you plan to use WooPayments again**
    8.  - Install and activate it only from **Plugins → Add New** inside WordPress.
        - Complete the full onboarding flow before enabling it for live checkout.
 * If checkout is now proceeding normally, no further action is required.
 * If you still see payment issues, feel free to share:
    - Your WooCommerce version
    - Hosting provider
    - Any relevant logs from **WooCommerce → Status → Logs**
 * We’ll be happy to help clarify further.
 *  Plugin Support [Ejay F – a11n](https://wordpress.org/support/users/ejayfernandes/)
 * (@ejayfernandes)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/plugin-hidden-behaviour/#post-18810496)
 * Hi [@simeonokwo](https://wordpress.org/support/users/simeonokwo/),
 * Hope you’re doing well! Since we have not heard back, I will go ahead and close
   this out for now. No worries at all, just reach out again if you need help in
   the future.
 * If you have enjoyed using the plugin or working with our support team, we would
   appreciate a quick review here: [https://wordpress.org/support/plugin/woocommerce-payments/reviews/#new-post](https://wordpress.org/support/plugin/woocommerce-payments/reviews/#new-post)

Viewing 2 replies - 1 through 2 (of 2 total)

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 * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740)
 * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Ejay F – a11n](https://wordpress.org/support/users/ejayfernandes/)
 * Last activity: [3 months, 2 weeks ago](https://wordpress.org/support/topic/plugin-hidden-behaviour/#post-18810496)
 * Status: resolved