Title: Plugin incompatibilities and error logs
Last modified: July 18, 2024

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# Plugin incompatibilities and error logs

 *  [Jenny Hinton](https://wordpress.org/support/users/cipherskincare/)
 * (@cipherskincare)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-incompatibilities-and-error-logs/)
 * Hello,
 * I’m having some plugin incompatibilities with the Airwallex payment gateway plugin.
   Specifically, some checkout options disappear when changing payment options at
   checkout, and the issue is resolved by deactivating the Airwallex plugin. When
   changing payment options at checkout, the “apply store credit discounts” and “
   apply loyalty point discounts” options disappear.
 * The creators of the coupon plugin that provides these discount functions (Advanced
   Coupons) were digging into the issue and discovered the Airwallex plugin to be
   the cause. They noticed many errors thrown by the Airwallex plugin in the console
   log that should be cleaned up, too, which may be related to the problem.
 * here is the error log screen shot they provided: [https://snipboard.io/vzjNnW.jpg](https://snipboard.io/vzjNnW.jpg)
 * and showing that the issue is resolved by deactivating the Airwallex plugin: 
   [https://www.loom.com/share/9e75f44f3cb14dbfb568abddfb3bd1cf](https://www.loom.com/share/9e75f44f3cb14dbfb568abddfb3bd1cf)
 * Are you able to look into this issue?
 * Thanks, Jenny
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-incompatibilities-and-error-logs%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Airwallex](https://wordpress.org/support/users/airwallex/)
 * (@airwallex)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-incompatibilities-and-error-logs/#post-17897749)
 * Hi Jenny,
 * Thanks for reaching out, we will look into it and let you know what we find. 
   
   Thanks,
 * Airwallex Support
 *  Plugin Author [Airwallex](https://wordpress.org/support/users/airwallex/)
 * (@airwallex)
 * [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-incompatibilities-and-error-logs/#post-17903655)
 * Hi Jenny,
 * Thanks for your patience, we looked into it and fixed the issues where the coupon
   plugin was interacting with our checkout elements. Please download the latest
   version and try again.
 * Thanks,
 * Airwallex Support

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin incompatibilities and error logs’ is closed to new replies.

 * ![](https://ps.w.org/airwallex-online-payments-gateway/assets/icon-256×256.png?
   rev=2514923)
 * [Airwallex Online Payments Gateway](https://wordpress.org/plugins/airwallex-online-payments-gateway/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/airwallex-online-payments-gateway/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/airwallex-online-payments-gateway/)
 * [Active Topics](https://wordpress.org/support/plugin/airwallex-online-payments-gateway/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/airwallex-online-payments-gateway/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/airwallex-online-payments-gateway/reviews/)

## Tags

 * [checkout](https://wordpress.org/support/topic-tag/checkout/)
 * [errors](https://wordpress.org/support/topic-tag/errors/)

 * 2 replies
 * 2 participants
 * Last reply from: [Airwallex](https://wordpress.org/support/users/airwallex/)
 * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-incompatibilities-and-error-logs/#post-17903655)
 * Status: not resolved