Title: Plugin incompatibility
Last modified: November 12, 2024

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# Plugin incompatibility

 *  Resolved [colourinvasion](https://wordpress.org/support/users/colourinvasion/)
 * (@colourinvasion)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/plugin-incompatibility-19/)
 * I have a video in the revolution slider on my site and since I updated the plugin
   to version 1.139.0 the video no longer appears. I asked the site’s theme support
   to look into the situation and they replied that it’s an incompatibility of your
   plugin so for the video to work it has to be inactivated.
   I need to have your
   plugin active because it’s important for the client to have the data it collects
   and I’d like to be able to continue using it.
 * Can you please help? I have 2 other sites with the same problem as this one. 
   Sometimes the video appears, sometimes it doesn’t.[https://marb.pt/](https://marb.pt/)
   [https://marf.pt/](https://marf.pt/)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-incompatibility-19%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 11 replies - 1 through 11 (of 11 total)

 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/plugin-incompatibility-19/#post-18128864)
 * Thanks for reaching out [@colourinvasion](https://wordpress.org/support/users/colourinvasion/).
   Certainly I’d be happy to look into this for you.
 * While the video is loading for me on the checks I performed, it looks like you
   don’t have Site Kit activated at this time. please share the following and we
   can hopefully determine more:
    1. Your[ Site Health information](https://i.imgur.com/Rtkmsba.png). You can[ use this form](https://docs.google.com/forms/d/1lhjns2K7c0Ny7ME4gxTcsnYtNUtcMr8BvFpPQi23Y1E/)
       to share privately if preferred.  
    2. Does the same occur if you temporarily deactivate WP Rocket and check the video
       on the impacted sites? I ask as there may be a configuration with WP Rocket 
       or another plugin that could be impacting your videos, by combining JavaScript
       resources.
    3. Does the same occur if you disable the Site Kit admin toolbar? This will be 
       useful to check if there is a multi-plugin conflict with the resources loaded
       via the admin toolbar and your video, along with a possible optimization or 
       caching configuration.
 * After performing the checks above, please activate Site Kit once more so I can
   perform some checks. Thank you.
 *  Thread Starter [colourinvasion](https://wordpress.org/support/users/colourinvasion/)
 * (@colourinvasion)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/plugin-incompatibility-19/#post-18129038)
 * Thanks for the quick reply.
   1- I filled in the form and sent it.2 and 3- I’ve
   done what you say in these 2 points and I still can’t see the video.I’ve activated
   the plugin again so you can check what’s going on.
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/plugin-incompatibility-19/#post-18129124)
 * Many thanks for sharing the additional info and performing these checks [@colourinvasion](https://wordpress.org/support/users/colourinvasion/).
   With SK active, from my side the [video is playing](https://i.imgur.com/N5ea07h.png)
   in most cases, and [not in some](https://i.imgur.com/JF9h27v.png), as you describe.
   From the checks I’ve been performing, the non-running videos [may be related to the videos being sourced from YouTube](https://i.imgur.com/yggVWfT.png)
   and possibly a conflict with a cookie or optimization plugin.
 * To troubleshoot this further, please perform the following steps, which can help
   rule out a multi party plugin conflict:
    1. Login to your live site from [a ](https://i.imgur.com/ALzgiHp.png)[Chrome browser incognito window](https://i.imgur.com/ALzgiHp.png).
    2. Install and activate the [Health Check & Troubleshooting plugin](https://wordpress.org/plugins/health-check).
    3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
    4. From the same screen click on the “Available Plugins” tab at the top right and
       then click on the “Enable” option next to “Site Kit by Google“ and “Slider Revolution”.
    5. Select your Qwery theme as the active theme in troubleshooting mode
    6. Visit your site once more, checking does the same occur.
 * Let me know how you get on with the above. If the video does play consistently,
   we can try to pinpoint the causer further. Thank you.
 *  Thread Starter [colourinvasion](https://wordpress.org/support/users/colourinvasion/)
 * (@colourinvasion)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/plugin-incompatibility-19/#post-18129179)
 * I’ve followed all the instructions and unfortunately it’s still the same. I can’t
   see the video, everything is black.
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/plugin-incompatibility-19/#post-18129217)
 * Thanks for checking [@colourinvasion](https://wordpress.org/support/users/colourinvasion/).
   In that case, I’ll have to perform some further checks from my side. Revolution
   Slider is a commercial plugin so I can’t check for the same experience from another
   site, however, I will investigate this further. While I’m doing so, to ensure
   you are able to use Site Kit with Revolution Slider, can you disconnect the Google
   Analytics module within the plugin and check does the same occur?
 * If not, you can enable Google Analytics via a tag using Tag Manager, and then
   use Site Kit to place your Google Tag Manager snippet. In short, you’re using
   Tag Manager to add Google Analytics as opposed to the Google Analytics module
   within Site Kit. I ask as I suspect the snippet placed via Google Analytics is
   causing something in your Revolution Slider to break.
 * Let me know if you have any questions with the above.
 *  Thread Starter [colourinvasion](https://wordpress.org/support/users/colourinvasion/)
 * (@colourinvasion)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/plugin-incompatibility-19/#post-18132753)
 * Hi
 * Yes, when we disconnect the account of Analytics on site kit the video works.
 * Couldn’t understand how to use the Tag Manager within Site Kit.
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/plugin-incompatibility-19/#post-18132884)
 * Thanks for the update. In order to add Google Analytics via Tag Manager, see 
   [this guide](https://support.google.com/tagmanager/answer/9442095?hl=en). After
   you added the tag and published the Google Tag container, you can connect this
   within Site Kit, via the Tag Manager module.
 * Let me know once you have that done and I can check your site to ensure visits
   to your site are registering in Analytics.
 *  Thread Starter [colourinvasion](https://wordpress.org/support/users/colourinvasion/)
 * (@colourinvasion)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/plugin-incompatibility-19/#post-18134888)
 * Hi James,
 * I’ve installed the tag, we’ve tested it and it’s working. Now what’s the next
   step?
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/plugin-incompatibility-19/#post-18135074)
 * Glad to hear it [@colourinvasion](https://wordpress.org/support/users/colourinvasion/).
   The next steps, to ensure you can view Analytics data within Site Kit, is to 
   enable the Google Analytics module once more, although to visit your settings
   and disable the option for Site Kit to place the Google Analytics snippet [(Site Kit > Settings > Analytics > Edit > Place Google Analytics code](https://sitekit.withgoogle.com/wp-content/uploads/2024/03/16.png)
   > Toggle off), as you’re using Tag Manager to track visits to your site.
 * I can also confirm that my visit to your site is tracking in Analytics, meaning
   you configured Analytics within Tag Manager successfully. Once you make the update
   suggested above, let’s see if the YouTube background video plays as expected.
 *  Thread Starter [colourinvasion](https://wordpress.org/support/users/colourinvasion/)
 * (@colourinvasion)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/plugin-incompatibility-19/#post-18137587)
 * Hi
 * The video is now loading correctly.
   Thanks for your help.
 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [1 year, 6 months ago](https://wordpress.org/support/topic/plugin-incompatibility-19/#post-18137854)
 * Glad to help, and great that you confirmed that this workaround does address 
   this issue, in particular as other users may be impacted by the same issue. If
   you run into any further errors or if you have any Site Kit related queries, 
   be sure to get in touch. If you have a moment free please also consider[ leaving a review](https://wordpress.org/support/plugin/google-site-kit/reviews/#new-post).

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Plugin incompatibility’ is closed to new replies.

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## Tags

 * [plugin issues](https://wordpress.org/support/topic-tag/plugin-issues/)

 * 11 replies
 * 2 participants
 * Last reply from: [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * Last activity: [1 year, 6 months ago](https://wordpress.org/support/topic/plugin-incompatibility-19/#post-18137854)
 * Status: resolved