Title: Plugin installation failed. Last modified: March 10, 2023 --- # Plugin installation failed. * Resolved [rebelino](https://wordpress.org/support/users/rebelino/) * (@rebelino) * [3 years, 3 months ago](https://wordpress.org/support/topic/plugin-installation-failed-29/) * Good morning * I’m having trouble installing your plugin, I received this message * Downloading the installation package from [https://downloads.wordpress.org/plugin/give.2.25.2.zip…](https://downloads.wordpress.org/plugin/give.2.25.2.zip…) * Unpacking the package… * Plugin installation… * The target directory already exists. /web/htdocs/www.abreskia.it/home/wp-content/ plugins/give/ * Plugin installation failed. Viewing 4 replies - 1 through 4 (of 4 total) * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 3 months ago](https://wordpress.org/support/topic/plugin-installation-failed-29/#post-16547131) * Hi [@rebelino](https://wordpress.org/support/users/rebelino/), Glad you reached out, I can help here. * Sometimes plugin files will stick around when you try to delete from the Plugins menu, and you’ll need to use FTP or SFTP to scrub everything and get those files out. That’s why you are seeing an error message for “The target directory already exists”. * We have an excellent step-by-step article on how to navigate FTP to locate GiveWP and get it deleted: [https://givewp.com/documentation/resources/deactivate-wordpress-plugins-white-screen/](https://givewp.com/documentation/resources/deactivate-wordpress-plugins-white-screen/) * Download FileZilla: [https://filezilla-project.org/](https://filezilla-project.org/) * Next, navigate to the upper left hand corner to “Site Manager” or “Host” and connect your site (this will ask for log in credentials). Once your site is connected, you’ll be able to navigate from your root folder to the wp-content directory. This is where your plugins folder lives (wp-content/plugins/). You’ll be able to delete any leftover GiveWP files from here, then you’ll be able to install GiveWP without that error message getting in the way. * Let me know if you have any questions in the meantime, I’m happy to help. * [stephanieliy](https://wordpress.org/support/users/stephanieliy/) * (@stephanieliy) * [3 years, 3 months ago](https://wordpress.org/support/topic/plugin-installation-failed-29/#post-16555877) * Hi [@rebelino](https://wordpress.org/support/users/rebelino/), It’s been a bit since we’ve heard back, and I know troubleshooting can take a little extra time. I’ll mark this as resolved for now, but if you still have questions you can send them along right here and I’ll be happy to give things a look. Have a great day! * Thread Starter [rebelino](https://wordpress.org/support/users/rebelino/) * (@rebelino) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-installation-failed-29/#post-16559136) * Hi, sorry for the delay but I was sick. Thanks for your answer. I wanted to ask you how I can translate the theme from Italian to English. Also know if there is the possibility to make the theme I wanted multilingual and associate an e- commerce shop in Woocommerce. Thank you * Thread Starter [rebelino](https://wordpress.org/support/users/rebelino/) * (@rebelino) * [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-installation-failed-29/#post-16560972) * Good morning. I’m having trouble installing your plugin, I received this message: * **Fatal error**: Uncaught Error: Class “Give_Payment_Stats” not found in /web/ htdocs/www.abreskia.it/home/wp-content/plugins/give/includes/api/class-give-api. php:167 Stack trace: #0 /web/htdocs/www.abreskia.it/home/wp-content/plugins/give/ src/ServiceProviders/LegacyServiceProvider.php(242): Give_API->__construct() # 1 /web/htdocs/www.abreskia.it/home/wp-content/plugins/give/src/ServiceProviders/ LegacyServiceProvider.php(194): Give\ServiceProviders\LegacyServiceProvider-> bindInstance() #2 /web/htdocs/www.abreskia.it/home/wp-content/plugins/give/src/ ServiceProviders/LegacyServiceProvider.php(24): Give\ServiceProviders\LegacyServiceProvider- >bindClasses() #3 /web/htdocs/www.abreskia.it/home/wp-content/plugins/give/give. php(432): Give\ServiceProviders\LegacyServiceProvider->register() #4 /web/htdocs/ www.abreskia.it/home/wp-content/plugins/give/give.php(405): Give->loadServiceProviders()# 5 /web/htdocs/www.abreskia.it/home/wp-includes/class-wp-hook.php(308): Give-> install() #6 /web/htdocs/www.abreskia.it/home/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #7 /web/htdocs/www.abreskia.it/home/wp-includes/plugin. php(517): WP_Hook->do_action() #8 /web/htdocs/www.abreskia.it/home/wp-admin/plugins. php(194): do_action() #9 {main} thrown in **/web/htdocs/www.abreskia.it/home/ wp-content/plugins/give/includes/api/class-give-api.php** on line **167** * Can you help me? Thank you Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Plugin installation failed.’ is closed to new replies. * ![](https://ps.w.org/give/assets/icon-256x256.jpg?rev=2873287) * [GiveWP - Donation Plugin and Fundraising Platform](https://wordpress.org/plugins/give/) * [Frequently Asked Questions](https://wordpress.org/plugins/give/#faq) * [Support Threads](https://wordpress.org/support/plugin/give/) * [Active Topics](https://wordpress.org/support/plugin/give/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/give/unresolved/) * [Reviews](https://wordpress.org/support/plugin/give/reviews/) * 4 replies * 2 participants * Last reply from: [rebelino](https://wordpress.org/support/users/rebelino/) * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/plugin-installation-failed-29/#post-16560972) * Status: resolved