Plugin interferes with payment gateway 3DS verification

  • stendig

    (@stendig)


    4 years, 8 months ago

    Hello,
    When activated, the plugin prevents our pamyent gateway’s 3DS verification process initating. Normally, when a customer submits payment during checkout, the verification window appears in a popup. When this plugin is activated, this fails to happen. Instead, the checkout window freezes, and payment is not initiated. This is on site stendigcalendars.com. Currently, we’ve activated a secondary payment gateway as a reserve option, that is working for most customers — however, some still have problems, receiving a message saying the server is inaccessible.

    I appreciate this is difficult to troubleshoot on the above information. Please let me know if there is a private channel through which I can share more info.
    Thanks
    Tom

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