Title: Plugin Interfering with Checkout
Last modified: August 30, 2016

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# Plugin Interfering with Checkout

 *  Resolved [jjdualan](https://wordpress.org/support/users/jjdualan/)
 * (@jjdualan)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/plugin-interfering-with-checkout/)
 * Through a process of elimination we’ve come to the conclusion that the Tidio 
   Live Chat plugin is causing an issue on our site’s Checkout page. When the plugin
   is activated and integrated with the site, when someone is on the Checkout page
   and clicks Place Order without filling out all the necessary fields, the page
   just reloads but doesn’t show the normal Woocommerce error message box explaining
   what’s wrong:
 * [https://www.dropbox.com/s/ju3cb445q3vdm1x/Screenshot%202015-12-02%2015.32.17.png?dl=0](https://www.dropbox.com/s/ju3cb445q3vdm1x/Screenshot%202015-12-02%2015.32.17.png?dl=0)
 * After disabling the plugin the form validation and error reporting work as it
   should. Any ideas on how we can fix this?
 * The site is located at [http://www.covetdance.com](http://www.covetdance.com)
 * [https://wordpress.org/plugins/tidio-live-chat/](https://wordpress.org/plugins/tidio-live-chat/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Tytus Gołas](https://wordpress.org/support/users/tytus-tytus/)
 * (@tytus-tytus)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/plugin-interfering-with-checkout/#post-6808577)
 * This shouldn’t happen, we have checked and the widget doesn’t show any errors
   on our side. Please contact us at support [at] tidio.net and we will schedule
   a teamviewer session to temporarily turn the chat on your website and see where
   the issue comes from. Is that ok? Once we diagnose what is happening this should
   be a matter of just a couple of hours to fix this.

Viewing 1 replies (of 1 total)

The topic ‘Plugin Interfering with Checkout’ is closed to new replies.

 * ![](https://ps.w.org/tidio-live-chat/assets/icon-256x256.gif?rev=3465139)
 * [Tidio – Live Chat & AI Chatbots](https://wordpress.org/plugins/tidio-live-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/tidio-live-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/tidio-live-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/tidio-live-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/tidio-live-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/tidio-live-chat/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Tytus Gołas](https://wordpress.org/support/users/tytus-tytus/)
 * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/plugin-interfering-with-checkout/#post-6808577)
 * Status: resolved