Title: Plugin is broken Last modified: August 22, 2016 --- # Plugin is broken * [John Chadwick](https://wordpress.org/support/users/chadwickjs/) * (@chadwickjs) * [11 years, 4 months ago](https://wordpress.org/support/topic/plugin-is-broken-12/) * Plugin has stopped working completely. It also stops regenerate thumbnails working and the upload of media files. I get a time-out http error when uploading with the plugin activated. I do not get the error when I deactivate the plugin. Site has been running slower last two weeks which also seems to correspond with other threads here. * Shame. Cracking plugin. Hope it can be fixed. 😎 * [https://wordpress.org/plugins/wp-smushit/](https://wordpress.org/plugins/wp-smushit/) Viewing 9 replies - 1 through 9 (of 9 total) * [smoke10010](https://wordpress.org/support/users/smoke10010/) * (@smoke10010) * [11 years, 4 months ago](https://wordpress.org/support/topic/plugin-is-broken-12/#post-5729445) * I tried downgrading to every version from the current to 1.5 but that didn’t work either. Might be an issue wth the site they’re connecting to. * [David](https://wordpress.org/support/users/ugotsta/) * (@ugotsta) * [11 years, 4 months ago](https://wordpress.org/support/topic/plugin-is-broken-12/#post-5729458) * Hi [@chadwickjs](https://wordpress.org/support/users/chadwickjs/), * I hope you’re well today! Sorry you’ve had some issues with that, I’m pretty sure it’s just as [@smoke10010](https://wordpress.org/support/users/smoke10010/) has said. I’ve posted a bit about that here: [https://wordpress.org/support/topic/no-longer-working-as-it-used-to?replies=5#post-6500841](https://wordpress.org/support/topic/no-longer-working-as-it-used-to?replies=5#post-6500841) * We’ll keep an eye on things, hopefully things will get back to normal soon as they have in previous cases. * Cheers! David * Thread Starter [John Chadwick](https://wordpress.org/support/users/chadwickjs/) * (@chadwickjs) * [11 years, 4 months ago](https://wordpress.org/support/topic/plugin-is-broken-12/#post-5729596) * [@david](https://wordpress.org/support/users/david/) * Thank you. It would be great to be able to use it again. It is such a fantastic plugin. Do you happen to know of the issue affects the pro version from WPMUDEV as I have an account there. * Thank you David * [Predrag – WPMU DEV Support](https://wordpress.org/support/users/wpmudev-support1/) * (@wpmudev-support1) * [11 years, 3 months ago](https://wordpress.org/support/topic/plugin-is-broken-12/#post-5729626) * Hi [@chadwickjs](https://wordpress.org/support/users/chadwickjs/), * Thank you for your reply. * No the the issue doesn’t affect the pro version of this plugin as the pro version of this plugin uses our dedicated smushing server managed by us to smush the images and it doesn’t use the Yahoo smushing server like this WP Smush.it plugin uses. * Cheers, Vinod Dalvi * Thread Starter [John Chadwick](https://wordpress.org/support/users/chadwickjs/) * (@chadwickjs) * [11 years, 3 months ago](https://wordpress.org/support/topic/plugin-is-broken-12/#post-5729632) * [@wpmu](https://wordpress.org/support/users/wpmu/) DEV, thank you. I will install the pro version post haste. Kindest Regards, * John * [Patobreak](https://wordpress.org/support/users/patobreak/) * (@patobreak) * [11 years, 3 months ago](https://wordpress.org/support/topic/plugin-is-broken-12/#post-5729666) * Hi, I just load the plugin and when i click “smush now” in one of images in media > library it says * I try with 3 different images Can you help me? It takes me a long time to decide to use it and now… bad results!! I have free version Thanks! * (it looks great plugin.. is a pity!) because i have speed time problems in my web * [Patobreak](https://wordpress.org/support/users/patobreak/) * (@patobreak) * [11 years, 3 months ago](https://wordpress.org/support/topic/plugin-is-broken-12/#post-5729667) * sorry… the error is about time.. (it takes a lot time to do it and then crush) FATAL ERROR * Gateway Time-out * The gateway did not receive a timely response from the upstream server or application. * thanks * Thread Starter [John Chadwick](https://wordpress.org/support/users/chadwickjs/) * (@chadwickjs) * [11 years, 3 months ago](https://wordpress.org/support/topic/plugin-is-broken-12/#post-5729668) * [@patobreak](https://wordpress.org/support/users/patobreak/) * [http://www.smushit.com/](http://www.smushit.com/) is the server that the free version uses. When navigating to that server it times out as it is taking too long to respond. That is the cause of the problem…..not the plugin. The premium version at WPMUDEV is working fine and I have it running on a few sites with no worries and smushing like a gud un. * John * [Patobreak](https://wordpress.org/support/users/patobreak/) * (@patobreak) * [11 years, 3 months ago](https://wordpress.org/support/topic/plugin-is-broken-12/#post-5729708) * Thanks chad! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Plugin is broken’ is closed to new replies. * ![](https://ps.w.org/wp-smushit/assets/icon-256x256.gif?rev=3447113) * [Smush – Image Optimization, Compression, Lazy Load, WebP & CDN](https://wordpress.org/plugins/wp-smushit/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-smushit/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-smushit/) * [Active Topics](https://wordpress.org/support/plugin/wp-smushit/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-smushit/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-smushit/reviews/) * 9 replies * 5 participants * Last reply from: [Patobreak](https://wordpress.org/support/users/patobreak/) * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/plugin-is-broken-12/#post-5729708) * Status: not resolved