Title: Plugin is excellent value but support variable & documentation needs work
Last modified: May 20, 2021

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# Plugin is excellent value but support variable & documentation needs work

 *  [caketu](https://wordpress.org/support/users/caketu/)
 * (@caketu)
 * [5 years ago](https://wordpress.org/support/topic/plugin-is-excellent-value-but-support-variable-documentation-needs-work/)
 * This plugin is really impressively good value for money. It offers such a lot
   of functionality.
 * The trouble comes when you’re trying to make it work for you. The documentation
   is a nightmare – explanations such as “X Setting – this is where you set X” don’t
   add much. Two toggle switches marked ‘shipping’ in different areas of the capability
   screen, with no explanation, no good explanations of what settings need to be
   set in WooCommerce, what in WCFM (particularly shipping), that kind of thing…
 * There are a few YouTube tutorials, but nowhere near enough, considering all the
   options and customisations and permutations available within it.
 * The support offered is variable – sometimes you get an excellent, complete, easy
   to understand solution quickly, sometimes you get a garbled lot of nonsense that
   passive-aggressively blames you for the problem, or just repeats the question
   you’ve asked , or pretends you didn’t submit a screenshot of the problem when
   you did, and then ignores you for weeks. If you’re able to push through the occasionally
   useless support and persevere (maybe post the same question on the public forum
   instead of the private ticketed system for ‘pro’ users to get a response from
   a different person) they have really tried hard to get their plugin to work for
   me.
 * Honestly, I think I’ve had much more support from them than I had any right to
   expect for my cash, and for that, they totally deserve 5 stars.

The topic ‘Plugin is excellent value but support variable & documentation needs 
work’ is closed to new replies.

 * ![](https://ps.w.org/wc-frontend-manager/assets/icon-256x256.jpg?rev=1800818)
 * [WCFM - Frontend Manager for WooCommerce](https://wordpress.org/plugins/wc-frontend-manager/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wc-frontend-manager/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wc-frontend-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/wc-frontend-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wc-frontend-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wc-frontend-manager/reviews/)

 * 0 replies
 * 2 participants
 * Last reply from: [caketu](https://wordpress.org/support/users/caketu/)
 * Last activity: [5 years ago](https://wordpress.org/support/topic/plugin-is-excellent-value-but-support-variable-documentation-needs-work/)