Title: Plugin is having serious issues
Last modified: August 26, 2023

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# Plugin is having serious issues

 *  [forwarddigital](https://wordpress.org/support/users/forwarddigital/)
 * (@forwarddigital)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/plugin-is-having-serious-issues/)
 * Hello, your plugin is having serious issues. Customers are not able to checkout
   and are experiencing this “header overflow” error. Please fix or we will have
   to change plugins permanently

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/plugin-is-having-serious-issues/#post-17010520)
 * Hi there,
 * Thank you for taking the time to voice your concerns. We understand and share
   your frustration.
   I’d like to shed some light on the situation:
 * We’ve been actively tracking the issues reported here, on GitHub, in other forums,
   and together with our partners at PayPal.
 * Our team has delved deep into every “header overflow” error report, and based
   on our research and discussions with PayPal, we’ve identified that this issue
   stems from an ongoing service disruption at PayPal. This disruption is broader
   than the PayPal Payments plugin and affects various integrations.
 * We acknowledge that for some, switching plugins might seem to alleviate the problem.
   However, this likely aligns with the random nature of the PayPal disruption. 
   While we aim for flawless performance, there are moments when external challenges
   arise, as is the case with the current PayPal service disruption.
 * For updates and clarifications regarding this disruption, we recommend reaching
   out to the [PayPal Merchant Technical Support](https://www.paypal-techsupport.com/s/contactsupport).
   The team can provide timely information on the status of this issue.
 * Thank you for bearing with us during this time. We’re dedicated to keeping our
   community well-informed and ensuring the consistent performance of the PayPal
   Payments plugin.
 * Kind regards,
   Niklas
 *  Plugin Support [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * (@niklasinpsyde)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/plugin-is-having-serious-issues/#post-17013735)
 * To keep you informed, PayPal has officially confirmed the resolution of the previously
   mentioned issue. Should you still encounter any errors similar to the ones initially
   reported, we encourage you to directly contact [PayPal Merchant Technical Support](https://www.paypal-techsupport.com/s/contactsupport).
   Alternatively, [our support team](https://wordpress.org/support/plugin/woocommerce-paypal-payments/#new-topic-0)
   is more than willing to assist, either by forwarding your concerns to PayPal 
   or addressing other inquiries related to PayPal Payments.
 * It’s essential to highlight that, despite the timing of the issue and its resolution
   seeming to coincide with recent updates of the PayPal Payments plugin, the problem
   originated solely within PayPal’s system and was not associated with the plugin
   in any way.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin is having serious issues’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Syde Niklas](https://wordpress.org/support/users/niklasinpsyde/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/plugin-is-having-serious-issues/#post-17013735)