Title: Plugin is not syncing customers
Last modified: August 22, 2024

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# Plugin is not syncing customers

 *  [denisgomesfranco](https://wordpress.org/support/users/denisgomesfranco/)
 * (@denisgomesfranco)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/plugin-is-not-syncing-customers/)
 * Hello. I just enabled Mailerlite for one of my clients and the integration via
   this plugin seems to be broken. I set up the API key, it connected correctly,
   I created a subscriber group just fine, but when it was time to sync, the plugin
   just said it was syncing products and orders and customer’s addresses but there
   was no data in Mailerlite’s dashboard.
 * The client’s store has 2000+ customers and the plugin said it was syncing ~1400
   items – not sure what this meant though, because this was not the number of customers
   or orders or products.
 * In the end I had to manually upload a CSV file with all the data. I thought the
   problem could be due to existing customers not having previously authorized sending
   emails but then I also couldn’t find some checkbox in the user’s profile to enable
   it manually for everyone.
 * Any help would be appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [MailerLite](https://wordpress.org/support/users/mailerlite/)
 * (@mailerlite)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/plugin-is-not-syncing-customers/#post-17971222)
 * Hi Denis!
 * Thanks for letting us know about this! To help you out, we’ll need to gather 
   some sensitive information that we can’t handle here on the forum. Could you 
   please get in touch with us directly [here](https://www.mailerlite.com/contact-us?category=woocommerce-wordpress-shopify)?
 * When filling out the form, please add the code WP Forum or simply mention that
   you were advised to reach out from the forum. This way, we’ll be able to assist
   you faster and more effectively.
 * Thanks! Looking forward to hearing from you.
 *  Thread Starter [denisgomesfranco](https://wordpress.org/support/users/denisgomesfranco/)
 * (@denisgomesfranco)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/plugin-is-not-syncing-customers/#post-17973203)
 * Hello [@mailerlite](https://wordpress.org/support/users/mailerlite/) , I’ll contact
   you via the link to see if we can fix this.
 * But as for the opt-in situation I will leave a feedback. The AutomateWoo plugin
   has a switch where the shop owner can choose between “opt in” and “opt out” modes.
   In opt in mode, AutomateWoo stores a list of authorizations and only sends emails
   to people that explicitly set their preference to receive marketing emails during
   checkout.
 * In opt out mode, AutomateWoo changes to use a block list instead, and sends emails
   to everyone except those that explicitly asked not to be mailed.
 * Both the shop owner and the customer can change their mailing preferences via
   the dashboard or My account respectively. And AutomateWoo also has a batch feature
   where you can add everyone to the authorization or block lists if you ever need
   to.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin is not syncing customers’ is closed to new replies.

 * ![](https://ps.w.org/woo-mailerlite/assets/icon-256x256.png?rev=3083985)
 * [MailerLite - WooCommerce integration](https://wordpress.org/plugins/woo-mailerlite/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-mailerlite/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-mailerlite/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-mailerlite/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-mailerlite/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-mailerlite/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [denisgomesfranco](https://wordpress.org/support/users/denisgomesfranco/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/plugin-is-not-syncing-customers/#post-17973203)
 * Status: not resolved