Title: Plugin is not working
Last modified: July 15, 2019

---

# Plugin is not working

 *  [linus392](https://wordpress.org/support/users/linus392/)
 * (@linus392)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-is-not-working-104/)
 * I have installed the plugin and used the SMTP login details . But email is not
   sending.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/plugin-is-not-working-104/#post-11734296)
 * Hi, did you carry out an e-mail test under **Test Email** tab?
 * regards
 *  [kingfisher64](https://wordpress.org/support/users/kingfisher64/)
 * (@kingfisher64)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/plugin-is-not-working-104/#post-11789530)
 * Hello,
 * Same with me and I have entered every conceivable config.
 * I have done test from test tab. This is when I change from smtp.domain.com to
   my actual smtp server given by my hosting.
 * `SMTP ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo
   failed: Name or service not known (0)SMTP connect() failed. https://github.com/
   PHPMailer/PHPMailer/wiki/Troubleshooting`
 * Spent a few days back and worth with hosting provider – they have it working,
   it also works from Thunderbird, webmail and just now I’ve tried that other very
   popular SMTP mailer for WordPress that I won’t mention. Worryingly that worked
   too.
 * I’ve always used this with gsuite email I was using this mailbox with my hosting
   provider.
 * Version 5.2.2 WordPress
    Version 1.3.9.1 Of Your Plugin
 * Please let me know if I can provide further info that could be of use.
 * Many thanks for your time it’s valued.
 *  [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/plugin-is-not-working-104/#post-11791114)
 * [@kingfisher64](https://wordpress.org/support/users/kingfisher64/), can you create
   a new support thread. It is best for us to manage one issue at a time.
 * Thank you
 *  [kingfisher64](https://wordpress.org/support/users/kingfisher64/)
 * (@kingfisher64)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/plugin-is-not-working-104/#post-11791237)
 * Yes no problem, I thought it might be the same issue so didn’t want to duplicate.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin is not working’ is closed to new replies.

 * ![](https://ps.w.org/easy-wp-smtp/assets/icon.svg?rev=3158017)
 * [Easy WP SMTP – WordPress SMTP and Email Logs: Gmail, Office 365, Outlook, Custom SMTP, and more](https://wordpress.org/plugins/easy-wp-smtp/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/easy-wp-smtp/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/easy-wp-smtp/)
 * [Active Topics](https://wordpress.org/support/plugin/easy-wp-smtp/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/easy-wp-smtp/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/easy-wp-smtp/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [kingfisher64](https://wordpress.org/support/users/kingfisher64/)
 * Last activity: [6 years, 10 months ago](https://wordpress.org/support/topic/plugin-is-not-working-104/#post-11791237)
 * Status: not resolved