Title: plugin is not working
Last modified: April 7, 2025

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# plugin is not working

 *  Resolved [Love Soni](https://wordpress.org/support/users/lovesoni1999/)
 * (@lovesoni1999)
 * [1 year ago](https://wordpress.org/support/topic/plugin-is-not-working-198/)
 * ![](https://i0.wp.com/awesomescreenshot.s3.amazonaws.com/image/4744527/53798438-
   2b3934c3a185ee10c30a5431008484a9.png?ssl=1)
 * There is nothing after, When turned on, PII will be cached for non logged in 
   users. How to save field and how to connect to facebook?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-is-not-working-198%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Support [iodic](https://wordpress.org/support/users/iodic/)
 * (@iodic)
 * [1 year ago](https://wordpress.org/support/topic/plugin-is-not-working-198/#post-18404800)
 * Hi, thanks for reaching out!
 * Those checkboxes should appear after the site is connected to Facebook. Can you
   share the following information with us so we can help you troubleshoot the problem:
    - Which version of WordPress do you have installed?
    - Which version of the Meta pixel for WordPress plugin do you have active?
    - On which version of PHP is your site running?
 * Based on the link you shared, is your site local only? You are not seeing this
   problem on a production website?
 * Thanks!
 *  Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/)
 * (@marijastuntcoders)
 * [1 year ago](https://wordpress.org/support/topic/plugin-is-not-working-198/#post-18409873)
 * Hi [@lovesoni1999](https://wordpress.org/support/users/lovesoni1999/) ,
 * We just wanted to follow up and check if you are still having issues with the
   plugin?
 * If so, please share your WordPress version, Meta pixel for WordPress plugin version,
   and PHP version.
 * Kind regards,
   Marija
 *  Thread Starter [Love Soni](https://wordpress.org/support/users/lovesoni1999/)
 * (@lovesoni1999)
 * [1 year ago](https://wordpress.org/support/topic/plugin-is-not-working-198/#post-18410970)
    - Which version of WordPress do you have installed? : **6.7.1**
    - Which version of the Meta pixel for WordPress plugin do you have active? :**
      4.1.2**
    - On which version of PHP is your site running? : **8.2.28**
 *  Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/)
 * (@marijastuntcoders)
 * [1 year ago](https://wordpress.org/support/topic/plugin-is-not-working-198/#post-18411781)
 * Hi, thanks for sharing the details!
 * Can you try the following:
    - Temporarily disable any cache plugins you are using and clear the cache
    - Disable ad-blockers
    - Re-install and reconnect to the plugin
 * One more thing – is this issue happening in a local or production environment?
 * Kind regards,
   Marija
 *  Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/)
 * (@marijastuntcoders)
 * [1 year ago](https://wordpress.org/support/topic/plugin-is-not-working-198/#post-18415632)
 * Hi [@lovesoni1999](https://wordpress.org/support/users/lovesoni1999/) – just 
   wanted to follow up and check if you are still experiencing this issue?
 * If so, please disable any cache plugins you are using (temporarily), clear the
   cache and make sure that you have disabled all ad-blockers. Afterwards, re-install
   and try re-connecting to the plugin.
 * Also, please let us know which environment this issue is occurring in (local 
   or production)?
 * Kind regards,
   Marija
 *  Plugin Support [Marija](https://wordpress.org/support/users/marijastuntcoders/)
 * (@marijastuntcoders)
 * [1 year ago](https://wordpress.org/support/topic/plugin-is-not-working-198/#post-18422411)
 * Hi [@lovesoni1999](https://wordpress.org/support/users/lovesoni1999/) ,
 * Since we haven’t heard back from you in a while, we will be marking this issue
   as resolved. Please feel free to reach out again, should you have any issues 
   with the plugin.
 * Kind regards,
   Marija

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘plugin is not working’ is closed to new replies.

 * ![](https://ps.w.org/official-facebook-pixel/assets/icon.svg?rev=3158868)
 * [Meta pixel for WordPress](https://wordpress.org/plugins/official-facebook-pixel/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/official-facebook-pixel/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/official-facebook-pixel/)
 * [Active Topics](https://wordpress.org/support/plugin/official-facebook-pixel/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/official-facebook-pixel/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/official-facebook-pixel/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [Marija](https://wordpress.org/support/users/marijastuntcoders/)
 * Last activity: [1 year ago](https://wordpress.org/support/topic/plugin-is-not-working-198/#post-18422411)
 * Status: resolved