Title: Plugin is not working correctly
Last modified: December 2, 2022

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# Plugin is not working correctly

 *  Resolved [zepig](https://wordpress.org/support/users/zepig/)
 * (@zepig)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-is-not-working-correctly-3/)
 * Installed and activated the plugin. Add a new rule for guests only, hide quantity,
   hide add to cart and override price field for text “login to see prices”. Add
   all my catergories and hit save. When I log out I see don’t see the prices and
   add to cart except on the homepage (add to cart button). When I do log in I still
   don’t see the prices and add to cart.
 * What I doing wrong?

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [artiosmedia](https://wordpress.org/support/users/artiosmedia/)
 * (@artiosmedia)
 * [3 years, 6 months ago](https://wordpress.org/support/topic/plugin-is-not-working-correctly-3/#post-16278117)
 * Hello [@zepig](https://wordpress.org/support/users/zepig/) We don’t have a developer
   right now but working on a replacement. This shall be the first task to examine.
   Sorry for the complications, we don’t like to hear of plugins failing to perform
   as they are intended.
 *  Plugin Author [artiosmedia](https://wordpress.org/support/users/artiosmedia/)
 * (@artiosmedia)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/plugin-is-not-working-correctly-3/#post-16321657)
 * Hello [@zepig](https://wordpress.org/support/users/zepig/), sorry for the delay,
   where it takes a long time to secure a developer and then schedule the project.
   We have uploaded the latest plugin version which includes a couple of feature
   additions and some small fixes but we could not find any problems with the plugin
   regarding your problem. However, the fact that both **Guest** and **User** could
   be checked at the same time would cause a conflict. The update restrains only
   one to be checked, either **Guest** or **User**, but doesn’t allow both to be
   checked which we believe was the cause of your issue. If a person wants the created
   rule to apply to all users, neither box should be checked. Be sure to clear the
   cache on your website and your browser after the update, to clear any previous
   file data that might conflict.
 *  Thread Starter [zepig](https://wordpress.org/support/users/zepig/)
 * (@zepig)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/plugin-is-not-working-correctly-3/#post-16340904)
 * Hi, it is working better now. Thanks. But I now see the add to cart button on
   my homepage when I’m not logged in. I have select the setting ‘Check this option
   to hide the default cart “Add to Cart” button.’. From there I can add a product
   to my cart and there I see the price.
 *  Plugin Author [artiosmedia](https://wordpress.org/support/users/artiosmedia/)
 * (@artiosmedia)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/plugin-is-not-working-correctly-3/#post-16341124)
 * [@zepig](https://wordpress.org/support/users/zepig/) We would need all the settings.
   Did you check either the **Guest** or **User** boxes mentioned above? Currently,
   if neither box is checked, the plugin works predictably. So we would need to 
   know which box is checked to troubleshoot.
 *  Thread Starter [zepig](https://wordpress.org/support/users/zepig/)
 * (@zepig)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/plugin-is-not-working-correctly-3/#post-16341150)
 * Hi, I have only guest checked. I can send screenshots, where can I send those?
 *  Plugin Author [artiosmedia](https://wordpress.org/support/users/artiosmedia/)
 * (@artiosmedia)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/plugin-is-not-working-correctly-3/#post-16346872)
 * Hello [@zepig](https://wordpress.org/support/users/zepig/), The developer’s email
   for Vikrant Sampla is [vikrant-sam@outlook.com](https://wordpress.org/support/topic/plugin-is-not-working-correctly-3/vikrant-sam@outlook.com?output_format=md),
   please email him the data. He nor I could replicate a problem, therefore we assume
   it is something of conflict installed on your WooCommerce configuration. If you
   could grant him admin access by creating a temporary login and password to your
   installation as Administrator, he will log in and try to define the problem. 
   He is very trustworthy and will not damage your installation or lurk through 
   your customer database. Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin is not working correctly’ is closed to new replies.

 * ![](https://ps.w.org/hide-cart-functions/assets/icon-256x256.jpg?rev=2699252)
 * [Hide Cart Functions](https://wordpress.org/plugins/hide-cart-functions/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/hide-cart-functions/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/hide-cart-functions/)
 * [Active Topics](https://wordpress.org/support/plugin/hide-cart-functions/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/hide-cart-functions/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/hide-cart-functions/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [artiosmedia](https://wordpress.org/support/users/artiosmedia/)
 * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/plugin-is-not-working-correctly-3/#post-16346872)
 * Status: resolved