Plugin is not working for me

  • hughett

    (@hughett)


    7 years, 4 months ago

    I’ve purchased the plugin and have tried on several different servers and sites and cannot get it to work. What are my options?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Pim J. Iliev

    (@pimjitsawang)

    7 years, 4 months ago

    Hi hughett,

    I am sorry for the inconvenience.
    What issue are you having with the plugin?
    Could you send screenshots or describe the issue you have (on export/import, at which step, and etc) to support at servmask.com for premium support (included in your extension)?

    Thank you!

    Thread Starter hughett

    (@hughett)

    7 years, 4 months ago

    I’m trying to import the .wpress file I created and it will not import. I’ve tried this on a few places both local and cloud. It stops very early on in the importing process and never changes.

    I’ve also tried exporting several different versions of the .wpress file and nothing is working.

    • This reply was modified 7 years, 4 months ago by hughett.
    Plugin Author Pim J. Iliev

    (@pimjitsawang)

    7 years, 4 months ago

    Hi hughett,

    Does the import hang at “some % upload” or “restoring some % files” exactly?
    Could you send an email to support at servmask.com describing the issue with screenshots attached?

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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