Title: Plugin isn’t configuring
Last modified: May 6, 2022

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# Plugin isn’t configuring

 *  Resolved [rewardit](https://wordpress.org/support/users/rewardit/)
 * (@rewardit)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-isnt-configuring/)
 * When the customer goes to checkout, it says that shipping is unavailable despite
   the plugin being configured correctly.
 * This product is set up with weights and dimensions – [https://www.reward-it.co.uk/shop/plain-plastic-cards/86x54mm/86-x-54mm-760-micron-fotodek-cards-white/](https://www.reward-it.co.uk/shop/plain-plastic-cards/86x54mm/86-x-54mm-760-micron-fotodek-cards-white/)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [lusp](https://wordpress.org/support/users/lusp/)
 * (@lusp)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-isnt-configuring/#post-15622316)
 * Hi [@rewardit](https://wordpress.org/support/users/rewardit/),
 * Have you tried enabling the **Debug Mode** at **WooCommerce > Settings > Shipping
   > UPS Live Rates** settings? Once it is enabled it should display in the cart
   the information for admins and shop managers why the rates are not being displayed.
 * Kind regards,
    Luke
 *  Thread Starter [rewardit](https://wordpress.org/support/users/rewardit/)
 * (@rewardit)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-isnt-configuring/#post-15622427)
 * Hi Luke,
 * I’m getting this: Response –
    {“response”:{“errors”:[{“code”:”111057″,”message”:”
   This measurement system is not valid for the selected country or territory.”}]}}
 * Although turning it on has completely bugged the layout of the cart page now.
 *  Plugin Support [lusp](https://wordpress.org/support/users/lusp/)
 * (@lusp)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-isnt-configuring/#post-15627119)
 * Hi [@rewardit](https://wordpress.org/support/users/rewardit/),
 * Don’t worry – the **Debug Mode** is visible only for the logged-in admins or 
   shop managers so your customers won’t see it in the cart.
 * Have you tried changing the **Measurement units** at **WooCommerce > Settings
   > Shipping > UPS Live Rates > Advanced Options**?
 * [https://wpdesk.me/ls/txr90.jpg](https://wpdesk.me/ls/txr90.jpg)
 * According to the information from the **Debug Mode** it seems that they might
   be different than the proper ones for your shop’s location.
 * Kind regards,
    Luke
 *  [idcardcentre](https://wordpress.org/support/users/idcardcentre/)
 * (@idcardcentre)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-isnt-configuring/#post-15628091)
 * that isn’t correct, the debug mode shows for anyone using the site and is stopping
   you from getting to the cart or checkout if it is enabled (I confirmed this by
   using a separate Edge browser, not logged in and enabling debug mode on the logged
   in Google Chrome browser). We do have a ticket for this open with the module 
   developers now, they are trying to work out what is going on but it isn’t working
   as expected.
 *  [idcardcentre](https://wordpress.org/support/users/idcardcentre/)
 * (@idcardcentre)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-isnt-configuring/#post-15628094)
 * sorry, jsut to clarify, the original issue is resolved (this required the shipment
   options to be selected) but there is an ongoing issue with cost of overseas shipments.
 *  Plugin Support [lusp](https://wordpress.org/support/users/lusp/)
 * (@lusp)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/plugin-isnt-configuring/#post-15628381)
 * Just to make sure if I got everything right – the rates are now displayed properly
   but the shipping cost returned from the UPS API is incorrect?
 * Kind regards,
    Luke
 *  Plugin Support [lusp](https://wordpress.org/support/users/lusp/)
 * (@lusp)
 * [4 years ago](https://wordpress.org/support/topic/plugin-isnt-configuring/#post-15652853)
 * Since there are no further inquiries concerning this case I’m marking this thread
   as resolved.
 * Kind regards,
    Luke

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Plugin isn’t configuring’ is closed to new replies.

 * ![](https://ps.w.org/flexible-shipping-ups/assets/icon.svg?rev=2738069)
 * [Shipping Live Rates and Access Points for UPS for WooCommerce](https://wordpress.org/plugins/flexible-shipping-ups/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-shipping-ups/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-shipping-ups/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-shipping-ups/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-shipping-ups/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-shipping-ups/reviews/)

 * 7 replies
 * 3 participants
 * Last reply from: [lusp](https://wordpress.org/support/users/lusp/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/plugin-isnt-configuring/#post-15652853)
 * Status: resolved