Title: plugin isn’t working Last modified: June 13, 2024 --- # plugin isn’t working * Resolved [gltaccone](https://wordpress.org/support/users/gltaccone/) * (@gltaccone) * [1 year, 11 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/) * debug code is BMI-VVOqJp23-64215 * Apparently the automatic copy is made but not stored. The automatic backup does not appear in the manage and restore tab.The manual copy does not work * Please help me * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-isnt-working-33%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 15 total) * Plugin Support [MixHa](https://wordpress.org/support/users/mixha/) * (@mixha) * [1 year, 11 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17824978) * Hello [@gltaccone](https://wordpress.org/support/users/gltaccone/) , * The backup process most likely encountered a timeout limit within your Apache configuration and was canceled by the web server. * Timeout in Apache is not the same as max_execution_time and it seems to be set around 30 seconds on your server. * You need to adjust its value in your virtual host or global configuration and restart Apache, once you do that our backup plugin will be working properly. * — * Secondly, I’d recommend you perform a full cleanup and optimize all your tables. You can do that easily with the help of a free and simple plugin.Check it out: [https://wordpress.org/plugins/advanced-database-cleaner](https://wordpress.org/plugins/advanced-database-cleaner)– Cleanup won’t remove anything that is in use, so, no worries. * Then, follow these steps carefully: 1. Download and install the “Advanced DB Cleanup” plugin 2. Do a full Cleanup and optimize all tables using the Advanced DB Cleanup plugin 3. After that you can already remove the mentioned cleanup plugin if you wish 4. Go to Backup & Migration plugin settings 5. Open the “Other options” section 6. Disable PHP CLI checking: [https://prnt.sc/1sljr31](https://prnt.sc/1sljr31) 7. Change backup method: [https://prnt.sc/1s1ofpa](https://prnt.sc/1s1ofpa) 8. Enable database batch export: [https://prnt.sc/bn7MjTUxHuEe](https://prnt.sc/bn7MjTUxHuEe) 9. Save the “Other options” section 10. Force to end both processes (troubleshooting): [https://prnt.sc/1trv1tm](https://prnt.sc/1trv1tm) * Right after the last step, you can run the backup process once again. * Let me know if that resolves your issue 🙂 Thank you! * Thread Starter [gltaccone](https://wordpress.org/support/users/gltaccone/) * (@gltaccone) * [1 year, 11 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17828556) * I realized all changes suggested but the plugin has the same problem. In PHP server the parameters are:max_input_time 300max_input_vars 1000memory_limit 512Mpost_max_size 128Mupload_max_filesize 128MDebug code is:BMI-M3tPIxZJ-81700 * Thank ou by your help * Best regards * Plugin Support [MixHa](https://wordpress.org/support/users/mixha/) * (@mixha) * [1 year, 11 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17829727) * Hello [@gltaccone](https://wordpress.org/support/users/gltaccone/) , * In the latest debug code, the problem is related to network issue as there is something blocking our plugin requests so temporary deactivating security plugins may solve the problem after the server resources are updated. * Kind regards * Thread Starter [gltaccone](https://wordpress.org/support/users/gltaccone/) * (@gltaccone) * [1 year, 11 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17833670) * The problem continues. The backup copy is realized but doesn’t appear in the plugin * Debug code is BMI-IEx81xH3-51729 * Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/) * (@iclyde) * [1 year, 11 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17837847) * Hi [@gltaccone](https://wordpress.org/support/users/gltaccone/) * Please try to temporarily disable `All In One WP Security` plugin and try again. * Also in the error log I can see some leftovers of Wordfence, which may give hints of Wordfence security configuration that was not removed, e.g. .htaccess files preventing execution of some files. * However I believe Firewall options of WP Security plugin is the reason of the process not starting. * Let me know if that resolves your issue, if so, look for firewall options and adjust it 🙂 Thank you! * Thread Starter [gltaccone](https://wordpress.org/support/users/gltaccone/) * (@gltaccone) * [1 year, 11 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17841630) * I did it. But the automatic copy is not stored. The automatic backup does not appear in the manage and restore tab.The manual copy is working correctly * BMI-nhBmZKvr-68121 * Thanks by your help * Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/) * (@iclyde) * [1 year, 11 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17848676) * Hi [@gltaccone](https://wordpress.org/support/users/gltaccone/) * My apologies for delayed reply. * Could you please schedule the automatic backup for the nearest next date time, wait 5-10 minutes and then generate debug code within Troubleshooting -> Check Advanced Options -> Red button * Your current debug code is lined to most recent process which in this case was a manual backup that seem to indeed finish successfully. * Linking it with most recent scheduled backup may allow me to dive deeper into this issue. * Thank you! * Thread Starter [gltaccone](https://wordpress.org/support/users/gltaccone/) * (@gltaccone) * [1 year, 11 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17849634) * BMI-mdSpsbvR-03474 * Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/) * (@iclyde) * [1 year, 11 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17854206) * Hi [@gltaccone](https://wordpress.org/support/users/gltaccone/) * The debug code still seem to indicate manual backup process, did you get any confirmation or error about the scheduled backup that went through or not? * Live logs are from: 2024-06-21 13:08:43 * When the process starts you should see in the right corner that backup process in ongoing, that would be confirmation that the process is getting started when scheduled. * Please verify, you can also download backup logs below the red button to make sure it started. Thank you! * Thread Starter [gltaccone](https://wordpress.org/support/users/gltaccone/) * (@gltaccone) * [1 year, 11 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17856490) * screenshot and logs before that automatic backup process begin * [https://www.awesomescreenshot.com/image/49089129?key=68ac3e9ce70fed1b382db4b34bb9da07](https://www.awesomescreenshot.com/image/49089129?key=68ac3e9ce70fed1b382db4b34bb9da07) * [https://www.awesomescreenshot.com/image/49089154?key=11c29447da5de7146505584773bc0f97](https://www.awesomescreenshot.com/image/49089154?key=11c29447da5de7146505584773bc0f97) * BMI-3uxovpup-31113 * screenshot during the process * [https://www.awesomescreenshot.com/image/49089218?key=af1f73fa0976d708449a0b9ee059e53d](https://www.awesomescreenshot.com/image/49089218?key=af1f73fa0976d708449a0b9ee059e53d) * [https://www.awesomescreenshot.com/image/49089218?key=af1f73fa0976d708449a0b9ee059e53d](https://www.awesomescreenshot.com/image/49089218?key=af1f73fa0976d708449a0b9ee059e53d) * when is finished * [https://www.awesomescreenshot.com/image/49089330?key=2bb45bb3d0f04c3d684aff716abc14fe](https://www.awesomescreenshot.com/image/49089330?key=2bb45bb3d0f04c3d684aff716abc14fe) * But no copy is stored * [https://www.awesomescreenshot.com/image/49089382?key=2b211372689d942160f9205d5cb006f1](https://www.awesomescreenshot.com/image/49089382?key=2b211372689d942160f9205d5cb006f1) * The new log is * BMI-dR2zq3J4-63174 * Thread Starter [gltaccone](https://wordpress.org/support/users/gltaccone/) * (@gltaccone) * [1 year, 11 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17864115) * Could you see the information? * thanks * Plugin Author [iClyde](https://wordpress.org/support/users/iclyde/) * (@iclyde) * [1 year, 11 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17867575) * Hi [@gltaccone](https://wordpress.org/support/users/gltaccone/) * Thank you for additional details, the debug log for some reason still does not contain any piece of information confirming that the process is scheduled one. * I do feel like these backups gets created properly, however they are not saved in the place they should be exactly like the logs, that may be the reason why I don’t see the correct logs. * As we never experienced such issue before, could you please find If in your wp- content directory there is any other directory named like “backup-migration” and look for backups directory in that folder? * There may be some newer backups that these displayed on the list, if you find such directory, you can merge them with our plugin by setting new storage directory path to the other one, that is not displayed (connected). * Thread Starter [gltaccone](https://wordpress.org/support/users/gltaccone/) * (@gltaccone) * [1 year, 11 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17872871) * Please check the screen shot * [https://www.awesomescreenshot.com/image/49231357?key=9b457711b0a31bb04760b7cccb42f039](https://www.awesomescreenshot.com/image/49231357?key=9b457711b0a31bb04760b7cccb42f039) * thanks * Thread Starter [gltaccone](https://wordpress.org/support/users/gltaccone/) * (@gltaccone) * [1 year, 11 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17886629) * Could you see the information? * Thread Starter [gltaccone](https://wordpress.org/support/users/gltaccone/) * (@gltaccone) * [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17919869) * In order to continue with the solution to the problem, please * Please check the screen shot * [https://www.awesomescreenshot.com/image/49231357?key=9b457711b0a31bb04760b7cccb42f039](https://www.awesomescreenshot.com/image/49231357?key=9b457711b0a31bb04760b7cccb42f039) * thanks Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘plugin isn’t working’ is closed to new replies. * ![](https://ps.w.org/backup-backup/assets/icon-128x128.png?rev=2995566) * [Backup Migration](https://wordpress.org/plugins/backup-backup/) * [Frequently Asked Questions](https://wordpress.org/plugins/backup-backup/#faq) * [Support Threads](https://wordpress.org/support/plugin/backup-backup/) * [Active Topics](https://wordpress.org/support/plugin/backup-backup/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/backup-backup/unresolved/) * [Reviews](https://wordpress.org/support/plugin/backup-backup/reviews/) * 15 replies * 3 participants * Last reply from: [gltaccone](https://wordpress.org/support/users/gltaccone/) * Last activity: [1 year, 10 months ago](https://wordpress.org/support/topic/plugin-isnt-working-33/#post-17919869) * Status: resolved